18. Tailor-Made Training Programs: . SuccesS Designers Intl . offers customized programs on Professional Selling, Sales Management, Teaching, Customer Care, Communication Skills, Leadership Skills, Motivation, Self Development etc. If your organization is seeking proven techniques to increase sales, strategies to motivate sales force and innovative ways to improve sales leads, we offer a reliable program! We represent professional, motivational trainers and consultants with motivational training experience in Different Fields. We have the motivational trainers and talents, plus the desire, to make the client look and feel like a hero for hiring them.
19. Our Customized Programs: Improve motivation and communication. Enhance programs with a real ROTI (Return On Training Investment) Raise the bar on sales management training Increase productivity and profitability Learn how to turn creativity into money (Take creativity and innovation to the next levels – learn the latest for idea generation tools so you can be ready for the future.)
20. How we customize: We use an in-depth questionnaire/technique to conduct a ‘ gap analysis‘ and identify ‘grey areas’ We plan and work with you to make it an interactive and productive experience We teach the right contents We quantify the reaction and response during & after the program We determine the knowledge of a new skill, how and if attitude changed and improved and what we appraise something we established over many years ago as the wisdom factor. Results: Peak Performance, Productivity, Profitability and Professionalism; Employee Satisfaction, Increased Customer Relationship Management .
25. Four aspects of professionalism and success in quality customer service: Service Skills Customer Delight Winning Attitudes Service Principles
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28. Communication Skills Communication is the most important tool for human excellence. We use it in every field of our life. No part of our life can be considered without communication. This is the difference which makes the difference. To master communication skills is to master human excellence.
29. W H Y Communication is a Big Challenge ? We communicate wrongly We over communicate or under communicate We don’t communicate at all We are failing to live up to its norms We don’t understand the real needs, feelings, expectations and perceptions of others because
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31. Communication Activities Receptive Activities Expressive Activities Modes of Communication Observation (Body Language) Acting ( Gestures ) Non Verbal Reading Writing Written Listening Speaking Verbal
32. IDEA Sender MESSAGE by “Encoding” ( using words, Or symbols) MEDIUM CHANNEL MEANING Interpretation RECEIVER ( near or remote ) Feedback Communication Process
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34. Influential Talk (Secret Language of Influence) Attract and have people like you immediately. Speak your ideas in the client’s language. Influence others without speaking . Build new personal resources and create positive feelings .
35. Words are cheap, the saying goes, they cost nothing, yet they have power to evoke images, sounds and feelings in the listener and reader as every poet and advertising script writer knows. They can start or break up relationships, sever diplomatic relations and provoke fights and wars. Words have been used to make us laugh and cry. They can hit or heal us. They can create hope or devastation. With words we can describe our intentions, desires and feelings. Words don’t only create emotions, they create actions as well.
36. Persuasive Communication Dealing Successfully With People Different From You Generate new behaviors for old problems. Better personal and business strategies. Most beliefs are formed by words and they can be changed by words as well. Throughout the human history, great leaders, speakers, teachers and coaches used the power of words to lead people and to make them work for their cause (mission).
37. Business Communication Speak your ideas in the client’s language Increase your income. Build new personal resources and create positive feelings. Generate new behaviors for old problems. Negotiate better contracts, close deals without “buyer’s remorse”. Understand the decision-making process and get what you want. Better personal and business strategies. Effective strategies (for decisions, negotiations, sales, marketing, etc .) Reframing, Parts Integration and more.
38. Body Language Body Language is the unspoken communication that goes on in every Face-to-Face encounter with other human beings. It tells you their true feelings towards you and how well your words are being received, because only 7-10% is attributable to the actual words of a conversation. If you can read body language , life takes on a new dimension. Understanding body language provides the key to the signals we all send out unconsciously, revealing our inner most thoughts. It opens up new areas of insight. It is not important what you say, but the way you say it.
39. Your ability to read and understand another person's Body Language can mean the difference between making a great impression or a very bad one! It can help you in a job interview, that crucial meeting, the business function, or that special date! Thoughts and Body Language Mind and body are completely interconnected, so our thoughts immediately influence our physiology and vice versa. More important : The mind leads and the body follows immediately.
40. The deeper the rapport, the closer the match will tend to be . Magic of Rapport
41. Successful people create rapport, and rapport creates trust. You can create rapport with whoever you wish by consciously refining the natural rapport skills that you use every day Rapport can also improve costumer relations – If you take the trouble to show people that you respect their beliefs and values, this does not mean that you have to share those values and beliefs, only that you acknowledge them in a positive manner.
46. 15 % Technical Skills & Knowledge 85 % People Skills and People Knowledge Reasons We get and keep a job Move ahead in that job Human Engineering
47. Sales Management Communication Critical Thinking Persuasion Inter-personal Problem Solving Decision Making Tools of the Trade S K I L L S
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50. Self-Ideal Self-Image Self-Esteem a set of ideal attributes, a vision that a salesperson strives to achieve a sales person’s awareness of his mental and physical characteristics a salesperson’s feelings of pride in himself; a feeling of self-respect and personal worth Factors Contributing to Salesperson’s Self-Concept
51. People Love to Buy from Professional Salespersons Sales training program can be customized to the specific need of a sales team and an organization. We take a comprehensive view of the sales environment, and offer a results-based approach that incorporates the best in professional development SALES
61. PMA versus NMA The little difference is attitude, and the big difference is whether it is Negative or Positive There is a very little difference in people, but that little difference makes a big difference.
63. How to Stay POSI + IVE in a TOUGH Work Environment
64. The Environment YOU Beware the Bullets! Determinism Theory Negative World View Changing Environment Negative Work Environment Past Experiences Other People’s Behavior Ouch!
69. Manage Your Self - Talk If you think you Can, or you think you Can’t… YOU’RE RIGHT ! Henry Ford THINKING This is going to be a wonderful day! This is going to be a crappy (bad) day!
70. How to Change Your Behavior BEHAVIOR BEHAVIOR Changes take true assessment, determination & discipline
83. Topics Covered The power of focus Monthly, Weekly and Daily planning Coordinating your time with others Learning to 'control' your time Increasing personal effectiveness Appointments and Tasks Tackling the 'time stealers' Energy and Efficiency Work -Life balancing Is your time 'running out'? The key benefits of Time Management Understanding the uses and misuses of time Choosing the right tools for the job Time management - the secrets revealed Dealing with interruptions Goal achievement through Timeline Goal setting
89. Career Planning Engineering Business Management Medical Science Hotel Management Arts Accountancy Home Economics Law Fashion Designing Computer Technology
90. Education & Career Planning A process that includes Exploring Oneself, Studying the Right Subjects, Getting a Matching Career and eventually Retiring …. successfully By Choice, Not By Chance Your Career
92. design of a hoped-for future and the development of effective steps for bringing it about Roadmap that guides and shows you what is possible in career & life Planning Career
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94. Reprogramming & Reframing for Success “ There is nothing either good or bad, but thinking makes it so”. Events happen, but until we give them meaning, relate them to the rest of our life and evaluate the possible consequences, they are not important. Reframing is not a way of looking at the world through rose- colored spectacles, so that every thing is really good. Problems will not vanish with their own accord, they will have to be worked through, but the more ways you have of looking at them, the easier they are to solve. To reprogram a thing you change the negative, into a positive or vice versa.
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96. Meta Model & Milton Model for Success NLP has a very powerful map of how language operates. This map of language is known as the Meta Model in NLP literature. The word ‘meta’ comes from the Greek, and means over and beyond, or on a different level. The Meta Model uses language to clarify language, it prevents you from deluding yourself that you understand what words mean; it reconnects language with experience. META MODEL has a series of devices for achieving a better understanding of vague language patterns, including specific questions for added clarification.
97. The META MODEL is a series of questions that seek to reverse and unravel the deletions and distortions and generalizations of language. These questions aim to fill in missing information, reshape the structure and elicit specific information to make sense of the communication. It is worth bearing in mind that none of the following patterns is good or bad in itself. It depends on the context in which they are used and the consequences of using them. The Milton Model allows you to use language patterns that are artfully vague so that clients can give it a meaning that is appropriate for them. The Milton Model can be used to pace and lead a person's reality, distract and utilize the conscious mind and to access the unconscious mind and thus the person's resources.
98. Breaking the Limits (Making Impossible, Possible) What you believe about your self is what happens to you .
107. What Motivates Staff Coaching & Counseling Progress in Work Challenging Tasks Career Value & Benefits Manager Positive Feedback Work Environment Subordinates INTERACTION
110. A Leader takes the people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be. Leadership Skills
125. What is Training? The basic objective of training is to improve KASH : Knowledge, Attitudes, Skills and Habits. Attitudes are caught, not taught . What is Development? It means D = IP + FG … Improved Performance plus Future Growth ASTD ( American Society for Training & Development ) Instructional Design
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127. TRAIN THE TRAINER TO TRAIN This is not just another traditional chalk-talk seminar; it’s a condensed program on enhancing personal and professional caliber for a long-term permanent success in Training career . Give your training staff a chance to reach their full potential, and successfully contribute to the objectives of your organization . Instructional Design
128. Mind Power Possibilities beyond the limits) (
130. What is The Difference Between Mind And Brain? Brain Dies Mind Never Dies
131. Mind Brain Operator Bio Computer Master Slave Non Physical Existence Physical Existence
132. More than A Billion Neurons Sub Conscious / Conscious 90% (Filters) 10% Working Capacity More than Super Computer Unlimited Power Normally Usage 5% Normally Usage 3 to 5% Mind Brain