Sergio Novelli

London, United Kingdom United Kingdom

Chief Customer Officer at CHILI S.p.A.

Over 20 years of General Management and Consulting experience built working in complex and multinational environments, dealing with physical and digital channels for sales and customer service. Proven ability in reporting and managing relationship with CxO level. Entrepreneurial attitude in designing or re-booting departments and international offices within large and small organisations. Operations and programme management know how built coordinating vertical and horizontal teams (commercial, sales, technical, legal, customer operations). Marketing and strategy on Digital, comprising e-commerce, m-commerce, info-commerce and self-care on mobile and web, with expertise on social media ch...