This document describes the capabilities of ServicePilot's monitoring and analysis solution for ShoreTel VoIP environments. The solution monitors infrastructure components, end user experience, security and events. It provides visibility into availability, performance, call quality, unauthorized activities and more. The all-in-one solution monitors ShoreTel servers, databases, virtual environments and networks without hidden costs.

1. Monitor and Analyze your Shoretel VoIP Environment
Infrastructure
End User Experience
Security & Event
Monitoring
Analysis
Management
• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)
• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls
•
•
•
•
•
Easy-to-use
All-in-one
No hidden costs
Contact Us
Americas: +1 (954) 446-9010
Europe: +33 2 40 60 13 30
www.servicepilot.com
Unauthorized calls
Unusual call destinations
After hours calls
Excessive duration calls
VoIP spam

2. Monitor and Analyze your Shoretel VoIP Environment
Call Monitoring
• Global, by Zone and by IP Network
• Call Quality based on per-call QoS metrics
(MOS, Jitter, Packet Loss)
• ShoreTel-specific MOS calculation
(configurable)
• Call Volumes
• Call Tracking with filtering, based on
• Extension
• Call quality
• IP address
• IP network zone
• Time/date
ShoreTel Headquarters Server
• Physical Resources
• CPU
• Memory
• Storage
• Network Interfaces
• Processes and Services
• Telephony Management Service
• Distributed Routing Service
• Distributed Telephony Application
Service
• Software Telephony Switch
ShoreTel MySQL Database
• CDR Database
ShoreTel ESXi VMware
• Host and Guests (Virtual Machines)
• Datastores
• Host Sensors
• Physical Resources
• CPU
• Memory
• Storage
Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS
Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions
Third-party components
• Administration and Billing server
• Directory Services
• Session Border Controllers (Acme Packet)
ShoreTel Director
• Availability and response time
• Web server statistics
• Synthetic transactions and user scenarios
ShoreTel VoIP Ecosystem
• ShoreTel Voice Switches
• ShoreTel Distributed Voice Server
• ShoreTel Conferencing
Copyright ©2013 ServicePilot Technologies.
All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.