Service Water Heater Solahart kebon jeruk Perawatan dan perbaikan yang tepat dari komponen sistem pemanas air panas matahari Anda diperlukan untuk memastikan tatanan kerja dan umur panjang yang baik. Pemanas air tradisional memiliki bagian yang perlu diperbaiki dari waktu ke waktu. Pemanas air panas matahari tidak berbeda, kecuali bahwa karena mereka memiliki lebih banyak komponen, ada lagi yang bisa salah.
Di antara bagian yang harus diperiksa secara teratur pada pemanas air matahari Anda adalah pompa, katup dan kontrol, isolasi, kabel, pipa, segel dan keadaan kolektor surya.
Memeriksa Storage Tank dan Inside Components
Banyak sistem pemanas air panas matahari memiliki tangki penyimpanan air terisolasi di tempat yang sama dengan pemanas air tradisional. Air dingin masuk dari air utama dan melalui sistem pipa, katup dan pompa, ia masuk ke kolektor surya dan kembali ke tangki penyimpanan. Jenis pemanas air panas matahari lainnya harus menjaga tangki penyimpanan di atas kolektor surya, jadi juga di luar-biasanya lebih tinggi di atap.
Either way, ada banyak pipa, fitting, katup, pompa dan kontrol yang perlu diperiksa secara teratur untuk memastikan mereka bekerja. Mereka tidak perlu diperiksa setiap bulannya, tapi dua kali setahun tidak terlalu banyak meminta cek kesehatan, Fitting harus ketat, katup tidak boleh menempel, pompa harus beroperasi secara otomatis dan seharusnya tidak ada keretakan, kebocoran atau kerusakan apapun pada tangki penyimpanan.
3. Virtually every visitor to a genocide memorial or holocaust
museum can attest to overwhelming feelings of sympathy,
sadness and outrage, but most visitors can also attest
that they did nothing substantively differently as a result.
!
HOW CAN WE
RETHINK THE
EXPERIENCE OF
MEMORIALS TO
ACTIVATE VISITORS
FOR A BETTER
HUMANITY?
UX FOR GOOD ANNUAL CHALLENGE 2014
UX for GOOD | Redesigning Museums for Good
10. CALL FOR
ACTIONIMMERSION & CONTEXTUAL OBSERVATION
UX for GOOD | Redesigning Museums for Good, Kigali
UX FOR GOOD ANNUAL CHALLENGE 2014
11. END!IMMERSION & CONTEXTUAL OBSERVATION
UX for GOOD | Redesigning Museums for Good, Kigali
UX FOR GOOD ANNUAL CHALLENGE 2014
12. UX for GOOD | Redesigning Museums for Good, Kigali
UX FOR GOOD ANNUAL CHALLENGE 2014
HISTORICAL GALLERY
MASS GRAVES
PORTRAITS AND REMAINS ROOM
CHILDREN ROOM
“It takes a while
to process the anger,
guilt, and
helplessness.”
!
The museum generates
an emotional burnout
that leaves visitors
unable to react.
13. UX for GOOD | Redesigning Museums for Good, Kigali
“You can’t talk
about the rebirth
without talking
about genocide.”
!
UX FOR GOOD ANNUAL CHALLENGE 2014
IN DEPTH-INTERVIEWS INTERCEPT INTERVIEWS & CONTEXTUAL IMMERSION
ON-GOING SYNTHESIS
SHADOWING
There’s an opportunity
to tell the holistic story
from genocide to
rebirth.
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UX FOR GOOD ANNUAL CHALLENGE 2014
15. UX for GOOD | Redesigning Museums for Good, Amsterdam
UX FOR GOOD ANNUAL CHALLENGE 2014
INZOVU* CURVE
UX for GOOD | Redesigning Museums for Good, Kigali
UX FOR GOOD ANNUAL CHALLENGE 2014
The word “Inzovu” means
Elephant in Kinyarwanda,
the native language of
Rwanda.
* The Inzovu Curve is a
model that maps specific
designed activities to the
emotional response of
the individual
experiencing them.
16. UX for GOOD | Redesigning Museums for Good, Kigali
A genocide memorial is meant
to trigger a profound personal
reaction. This is a moment of
suffering and creates a strong
emotional connection to what
happened.
INZOVU CURVE CONCEPTUAL MODEL
This moment should happen
multiple times during the
experience itself.
It’s meant as a way to
decompress for sensible
people, and a space to
think for everyone.
While genocides are terrible
events, there are always heroes
that shine through.
These people are often highly
relatable because are normal
people that do positive acts. It’s
hope for the humanity.
While it’s difficult to generate
action in each and every person,
this moment is made possible by
the ones before.
In a sense, the pain prepares the
seeds that then reflection is able
to turn to something positive,
while hope gives examples to
follow and show how others
acted positively.
EXPERIENCE STAGES
17. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE CONCEPTUAL MODEL
EMOTIONAL OUTCOME
Each individual has a completely
personal baseline that is a neutral
starting state.
The vertical axis maps below the line
the intensity of empathic response,
down to the potential burnout or
shutdown; and above the line the
intensity of compassionate
disposition.
18. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE CONCEPTUAL MODEL
motivation and
ability to act
personal connection to the
experience of genocide
CONVERSION POINTS
19. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
MUSEUM EXPERIENCE WORKSHOP EXPERIENCE
20. Extend the experience
outside the memorial
by creating dedicated
paths and deep dives.
Raise awareness by
making visitors
selecting their journey
at the beginning.
UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
21. Augment the content
and stories displayed in
the physical space by
giving access to the
memorial’s archive,
creating different
narratives and
connections based on
what visitors are
interested into.
UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
22. Give visibility to the
moments of hope by
creating a space in the
museum to display
stories of reconciliation.
Support reflection by
creating breaks in the
physical flow of the visit.
UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
23. Bridge the gap
between will and
action by reminding to
the experience later on
(i.e. a letter to be
opened on the way back
home).
UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
24. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE KIGALI GENOCIDE MEMORIAL
25. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE BEHAVIOUR SCALE
Aware: a person is aware of
the facts and can apply critical
thinking, but it’s purely
knowledge and rationality.
!
Empathic: a person who is
able to use its emotional
intelligence to connect to
other people.
Advocates: people that have
been able to transform their
empathic response to action.
!
Catalysts: advocates able to
guide other people through the
behaviour scale.
26. UX for GOOD | Redesigning Museums for Good, Kigali
INZOVU CURVE BEHAVIOUR SCALE
UX for GOOD design fellows
27. UX for GOOD | Redesigning Museums for Good, Amsterdam
UX FOR GOOD REDESIGNING MUSEUMS FOR GOOD
INZOVU
CURVE
WORKSHOP
AMS
02EVENT
28. UX for GOOD | Redesigning Museums for Good, Amsterdam
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NEW YORK
AMSTERDAM
CHICAGO
29. UX for GOOD | Redesigning Museums for Good, Amsterdam
ANNE FRANK HOUSE OBSERVATION
AFH
MUSEUM
VISIT
30. REFLECTIONS
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ANNE FRANK HOUSE OBSERVATIONANNE FRANK HOUSE OBSERVATION
9AM
10AM
The immersion
started with a long
line!
!
Average time to enter the
Anne Frank House is 1 hour.
Online tickets were already
sold for the upcoming month.
31. DIARY
QUEUE
SECRET ANNEX
REFLECTIONS
“You can easily
walk out and be
ready for the next
thing to see.”
!
For many visitors the Anne
Frank House is simply one
thing to check among
Amsterdam’s attractions.
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- - -
ANNE FRANK HOUSE OBSERVATION
FINAL MESSAGE
32. ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
UX for GOOD | Redesigning Museums for Good, Amsterdam
AFH
EXPERIENCE
ASSESSMENT
33. UX for GOOD | Redesigning Museums for Good, Amsterdam
34. UX for GOOD | Redesigning Museums for Good, Amsterdam
ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
UX for GOOD | Redesigning Museums for Good, Amsterdam
THE EXPERIENCE NOW
QUEUE = INTEREST
THE HELPERS’ STORY
QUOTES FROM CELEBRITIES INSPIRED BY ANNE
THE IMPACT OF THE DIARY ALL OVER THE WORLD
!
COMMERCIALISATION OF THE TRAGEDY (SHOP)
WHAT DOES THE FOUNDATION DO?
!
THE LAST POSTCARD
THE CLOSED WINDOWS
THE ORIGINAL WALLS IN ANNE’S ROOM
PERSONAL ACCOUNTS FROM FRIENDS
SURVIVORS’ TESTIMONIALS
IMAGING THE EVERYDAY LIFE IN THE ANNEX
OTTO’S MAP OF ALLIES’ PROGRESS
“IT MUST HAVE BEEN A BETRAYAL”
OTTO DIDN’T KNOW THE ANNE FROM HER DIARY
REALISING ALL THE HELP WAS USELESS
!
REFLECTION IS MIXED WITH PAIN
INSPIRED BY THE HELPERS: COULD I DO THE SAME?
THE BOOK WITH THE NAMES OF DEPORTED JEWS
LACK OF ANGER, LACK OF CONTEXT
FEAR FROM REFLECTION WALLS: IT CAN HAPPEN AGAIN
NO QUESTIONS LEFT FOR THE VISITORS
CULT OF PERSONALITY
35. ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
UX for GOOD | Redesigning Museums for Good, Amsterdam
The poor narration
of the “life before”
the secret annex
prevent visitors from
building enough
understanding and
empathy.
KEY INSIGHTS
36. UX for GOOD | Redesigning Museums for Good, Amsterdam
ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
The experience itself
lacks of emotional
depth: it doesn’t
generate enough pain
neither enough hope
to feel motivated/
activated.
KEY INSIGHTS
37. UX for GOOD | Redesigning Museums for Good, Amsterdam
ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
KEY INSIGHTS
The helpers are
a great opportunity
to shift the perspective
from victims (not-
empowering) to
positive heroes
(empowering).
38. UX for GOOD | Redesigning Museums for Good, Amsterdam
ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
Expand the experience before
by setting the context
Leverage opportunities
for pain and reflection
Strengthen connections with the
existing world to raise motivation
Leverage the role of the
helpers to create hope
HOW THE EXPERIENCE COULD BE…..
39. ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
UX for GOOD | Redesigning Museums for Good, Amsterdam
“- - -”
!
40. ANNE FRANK HOUSE EXPERIENCE ASSESSMENT
UX for GOOD | Redesigning Museums for Good, Amsterdam
AFH
IDEATION
41. ANNE FRANK HOUSE DESIGN RECOMMENDATIONS
START ENGAGING VISITORS
FROM THE LINE OUTSIDE
CONNECT HER STORY WITH
THE CITY (ANNE’S SIGNAGE)
MAKE THE EXPERIENCE MORE PERSONAL
(PIN AGAINST PREJUDICE)
BETTER DESCRIBE ANNE’S LIFE
BEFORE THE ANNEX
42. ANNE FRANK HOUSE DESIGN RECOMMENDATIONS
EMPHASISE THE KEY PHYSICAL
PASSAGES (i.e. ANNEX’S ENTRANCE)
EMPHASISE THE KEY OBJECTS (POSTCARD,
DIARY,..) BY LOCATING THEM WITH MEANING
AUGMENT THE EMPTY SPACE IN THE ANNEX
BY CREATING REFERENCES TO ANNE’S EVERYDAY LIFE
PLAY WITH SILENCE/NOISE TO STRESS THE
IDEA OF HIDING AND CONTRAST WITH OUTSIDE
43. ANNE FRANK HOUSE DESIGN RECOMMENDATIONS
EMPHASISE THE KEY PHYSICAL
PASSAGES (i.e. SHIFT BETWEEN ANNEX AND CAMP)
INSERT ANNE’S STORY IN A BROADER CONTEXT
(HISTORICALLY AND GEOGRAPHICALLY)
EMPHASISE POSSIBLE HINTS TO GENERATE
MORE INTIMATE SELF-REFLECTION
44. ANNE FRANK HOUSE DESIGN RECOMMENDATIONS
MAKE THE GLOBAL INTEREST
AND PARTICIPATION EXPLICIT
FROM ANNE’S HELPERS TO EVERYDAY
HEROES: TELL THEIR STORIES
CELEBRATE NEW HELPERS BY SUBMITTING THEIR STORIES AND
MAKING THEM PART OF THE MUSEUM
45. ANNE FRANK HOUSE DESIGN RECOMMENDATIONS
MAKE THE EXPERIENCE MORE PERSONAL
(BADGES/GIFT CARD AGAINST PREJUDICE)
WHO IS HIDING TODAY? GIVE VISIBILITY TO CONTEMPORARY STORIES
OF HIDING AS OPPORTUNITIES TO BECOME HELPERS.
GIVE VISIBILITY TO ONGOING HUMANITARIAN
INITIATIVES PEOPLE CAN CONTRIBUTE TO
CREATE EXPLICIT CONNECTIONS WITH EXISTING
FIGHTS FOR HUMAN RIGHTS IN AMS TODAY
HOMO-MONUMENT
46. INZOVU CURVE MODEL EVALUATION
UX for GOOD | Redesigning Museums for Good, Amsterdam
INZOVU CURVE
EVALUATION
47. INZOVU CURVE
RELEVANCE
INZOVU CURVE MODEL EVALUATION
UX for GOOD | Redesigning Museums for Good, Amsterdam
FLEXIBILITY INSPIRATION ACTIONABILITY
“Yes! Maybe pain and
reflection moments can
belong to a circle line”
“I think it’s a good
starting point for
discussion. It works for
memorial museums,
but it’s more limiting
for other types.”
“It clearly shows the
gaps of missed
opportunities to
improve UX.”
“A great starting point
for ideation.”
48. ANNE FRANK HOUSE END OF DAY!
UX for GOOD | Redesigning Museums for Good, Amsterdam