4. Introductions
• Connect with someone who is “new to you”
– Find out their answers to the following questions:
• 1 – Their name
• 2 – Company
• 3 – Functional Title (what they do)
• 4 – Number of years they have worked in IT
• 5 – Do you work in and/or manage a multigenerational team?
– What is different? What is the same?
• Introduce them to one other person
5. Aoy/DSToy Awards
It's time to nominate your BEST
Support Center Analyst
Desktop Support Technicians
• Awards Celebration in early
December
• 2016 Award Nominations
Open Now 2015 Award Winners
Analyst of the Year
Jose Falcon
Desktop Support Technician of the Year
Dawn Brockmeier
http://www.thinkhdi.com/membership/awards/
6. Upcoming Meetings and Events
September 20 Webinar
What will an ITSM pro look like in 2020 and
how will we get there?
Matt Hooper
Register at - http://www.thinkhdi.com/events/webinars/
Oct 3 – 7 Customer Service Week
October 21 Chapter Meeting
Location – Cooley LLP
San Francisco and Palo Alto office
Topic – Customer Service Excellence
Early December – Awards
Reception
7. Get Social With Us
Mention us today:
#SFHDI
Join us on LinkedIn:
www.linkedin.com/groups/123224
Like Us:
fb.com/BayAreaHDI
Follow us:
Twitter @sfhdi
#comenetworkwithus
Connect with your peers:
http://connect.thinkhdi.com
8. HDI Membership:
Now More Connected Than Ever
Connect and collaborate with professionals who share
your goals and challenges and gain exclusive access
to the best industry resources—hand-picked by
experts and practitioners.
• News and articles
• Industry research
• Podcasts and webinars
• Discussions
• And much more
Only at the new HDIConnect!
Connect.ThinkHDI.com
9. What’s Hot at HDI
Get Your Seat at the Next HDI Forum Roundtables
Join us to learn about HDI Forum membership as you collaborate with your peers to
share thoughts, discuss challenges, learn the latest best practices, and more. They’re
FREE to attend:
– October 31, 1:00 p.m. – 3:30 p.m. EST, Live at FUSION16
– December 6, 12:00 p.m. – 1:30 p.m. EST, Virtual Event
– Register today at ThinkHDI.com/Roundtables
FUSION 16: Save $200 with HDI Membership
November 1-4, 2016 | MGM Grand | Las Vegas
Register for the most important ITSM event of the year. HDI and itSMF USA members
save $200! Learn more at ServiceManagementFUSION.com
NEW! HDI Team Certified Award: Pinnacle of Excellence
Get 100% of your team HDI certified and cement your status among the support center
elite with the new HDI Team Certified Pinnacle of Excellence Award. Apply today at
ThinkHDI.com/HDITC only a few months left to apply for the 2016 award!
10. SF Bay Area
Board of Directors
VP Communications
Cathy Miller (LinkedIn)
VP Programs
Rob Matheson (CompuCom)
VP Vendor Sponsorships
Josh Furr (LinkedIn)
Co-VP Finance
Nenita Rozzi (CLEAResult)
Bren Hanson (Exchange Bank)
Past President/Chapter Advisor
Larry Motsenbocker (Fujitsu)
VP Membership – Open Positon
President
Terri Oropeza (Synopsys)
Grow your career, build your network, and utilize industry resources
Join Us! Help us grow the SF Bay Area Chapter
Members at Large - Leadership Council
Dawn Dunn (Wilson Sonsini Goodrich & Rosati
Hillary Hernandez (Robert Half Technology)