7. If they don’t listen you won’t acomplish anythingRelationship= Expectation Management Five Rules: Be Yourself, Be of Value, Be consistent, Be honest, Do what you say
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9. MANAGING YOUR TIME IRREVERSIBLE VALUE= TIME + MONEY TO-DOLIST TIME “NO TIME” = Low Priority ORGANISE PRIORITIZE
10. LINA LISTEN WITH INTEREST AND PRAISE MAKE THE PERSON FEEL IMPORTANT USE THEIR NAME ASK QUESTIONS
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12. Qualities of a Great Secretary Organized and detail oriented Up-to-date skills and the ability to learn new skills Listens well and presents solutions rather than dwell on problems Presents a professional appearance and attitude at all times Terrific spelling and grammar skills, and knows how to interpret the boss's hieroglyphics! Understands business pressure