"7 QC Tools Training workshop brochure for organizing In-House training" Learning objectives :After training the trainee will be able to • Reduce customer complaints and so increase the goodwill of the organization • Spot the potential trouble area in production process • Increase work efficiency without sacrifice quality • Statistical decision making • Reduce variations • Root cause finding • Differentiate between assignable and common causes. • Use of MS-Excel for data collection, analysis and decision making Contents of the Workshop : • Understanding all 7 QC Tools • Construction of tools manually • Construction of tools in excel • Practice with practical problems. • Quiz • Project work • Introduction of Kaizen and 5S

1. Process Flow Chart
Check Sheet
Histogram
Pareto Chart
Control Chart
Scatter Diagram
Fishbone Diagram
In fast changing competitive environment, the
expectations of the customer are rising and this leads
to the demand of better quality, product and services.
To meet this requirement organizations are increasing
their capacity of production and quality of service .
When such kind of efforts are being made by the
organizations they have to face the challenges of
variations in process of manufacturing of product and
delivery of service. These variations may be external or
internal, but they affect the quality of product or
service provided by the organization to their deemed
customers. If the variations are not controlled by the
organizations then it may cause of customer
complaints, decreasing production efficiency, increasing
reworking cost, increasing waste and most important,
loss of goodwill in the market.
To study, analyze and control these variations,
Statistical Process Control (SPC) is required, which
include 7 basic tools of quality for systematic problem
solving.
7 QC Tools are used to analyze the process, collecting
data, study the impact of the problem, finding most
significant causes for the problem, develop quantitative
relationship between cause and effect of the problem,
control the process with in the working limits.
7 QC Tools were developed by Dr. Kaoru Ishikawa, A
famous quality guru. “According to him 95% quality
related problem can be solved with help of 7 QC Tools.”

2.  Understanding all 7 QC
Tools
 Construction of tools
manually
 Construction of tools in
excel
 Practice with practical
problems.
 Quiz
 Project work
 Introduction of Kaizen
and 5S
The workshop is meant for managers,
engineers, supervisors, technicians of
quality, production, sales, marketing,
design and development and all those
people who wants to use systematic
problem solving in their work area in
manufacturing and service industries.
Narender Sharma is a young and dynamic
professional and has 13years experience as a
quality professional in Hindusthan National
Glass and Ind. Ltd. (HNG), Bahadurgarh(HR.),
A leading container glass manufacturing
organization in India.
Trained 100+ corporates.
A first class MBA (Production and Operation
Management) with B.Sc. (Electronics, Physics
and Mathematics). Completed Six Sigma Green
Belt, ISO 9001:2008 and Internal Auditor
course work.
Published an E-book “7 QC Tools Training
workshop with Excel images and Commands”
 Reduce customer complaints and so
increase the goodwill of the
organization
 Spot the potential trouble area in
production process
 Increase work efficiency without
sacrifice quality
 Statistical decision making
 Reduce variations
 Root cause finding
 Differentiate between assignable
and common causes.
 Use of MS-Excel for data collection,
analysis and decision making
No. of participants : not more than (20 – 22 )
Days of Training : Two
Timings : 9:00 AM – 5:00 PM
Venue : Client’s Area
 E-Book
 Tutorials
 Notes
 Articles
 Practice Sets
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