1. Sharon James
Atlanta, GA 30331
sharonjames@bellsouth.net - 4046991858
Work Experience
Telemarketer
Inbound USA Inc
September 2014
Responsibilities:
Set sales leads for business owners, insurance companies and other niche
industries. Sales leads include medicare, life insurance, mortgage protection and
dental insurance.
Accomplishments:
Generate up to 15 leads per day
Skills Used:
Strong communication, problem solving
.
Customer Service Representative- from home
Cardiac Life Extension and Rescue- East Point, GA
December 2007 to August 2014
Responsibilities:
I made outbound calls from list of leads for donations. I provided CPR training
information. I maintained detailed routing notes for supervisor’s review.
Accomplishments:
I assisted in raising funds for CPR training by securing numerous donations for
the organization. I also helped educate community on benefits of CPR training.
Skills Used:
Strong Communication, Doumentation

2. Customer Service Representative- from home
Atlanta Alliance on Developmental Disabilities- East Point, GA
August 2007 to December 2013
Responsibilities:
I made outbound calls from list of leads for donations. I maintained detailed notes
on routing information. Reported pick up information to supervisor.
Accomplishments:
I assisted in raising funds for the disabled by securing numerous donations. I
also helped to educate the local community on services available for the
developmentally disabled.
Skills Used:
Strong communication, Documentation
.
Customer Service Representative – from home
American Kidney Services - Doraville , GA.
March 2006 to August 2007
Responsibilities:
I made outbound call from list of leads for donations. I maintained detailed notes
on routing information for supervisor’s review.
Accomplishments:
I assisted in raising funds for people with kidney disease by securing numerous
donations for organization. I helped educate community on benefits donations
provide for kidney patients.
Skills used:
Strong communication , Documentation

3. Social Worker
Trinity Dialysis Clinic - East Point , GA
January 2002 to February 2003
Responsibilities:
Interview and assess to identify social needs. Provide resources for needs.
Grief counseling as needed. I maintained detailed notes in medical records.
Accomplishments:
I successfully assisted patients to obtain a continuum of services to maintain a
healthy life style.
Skills Used:
Strong Communication, Counseling, Documentation
Social Worker
South Fulton Medical Center – East Point , GA
January 1996 to January 2002
Responsibilities:
Assess, plan and implement patient discharge plan. I provided short term and
grief counseling. I maintained detailed notes in medical records.
Accomplishments:
Assisted patients with problems compounded by illness for a safe discharge
plan.
Skills Used:
Strong Communication, Counseling, Documentation
.
.

4. Patient Advocate
Grady Memorial Hospital – Atlanta, GA
December 1993 to January 1996
Responsibilities:
Interviewd patients
December 1993 to January 1996
Responsibilities
Interviewed patients regarding difficulty experienced during receipt of health care services. I
communicated with staff to resolve problems. Documented intervention in medical records.
Accomplishments
I maintained patient's rights and dignity issues.
Skills Used
Strong communication, Counseling, Data collection, Documentation.
Education
Masters in Social Work
Clark Atlanta Univversity - Atlanta, GA
1992 to 1995
Bachelors in Social Work
Georgia State University - Atlanta, GA
1987 to 1992