4. What are chatbots?
I’d like to book a table
Sure. When for?
Tomorrow evening.
I can check that for you. What
time would you like to join us?
8pm
And for how many people?
Four
No problem. I’ve booked that
for you and will email
confirmation.
11. What does that look like?
Book holiday
Sure. When for?
Book
I’m afraid someone else in the team is off at that time,
which leaves us understaffed. Would you like to ask your
manager for an exception, or try different dates?
Ask my manager Try different dates
18. How to build a bot
Start with user needs
Content is the user experience
Use a framework such as Microsoft Azure
Publish to where your users are – not where’s
most convenient for you
Test and iterate
#IntraTeam17 @sharonodea
20. • Turn interactions into conversations
• Enable interactions to be simple and
seamless – improve employee experience
Why build chatbots?
• Act as a bridge between systems designed
by IT and those designed for humans
• Automate simple tasks
• Easy to create and cost-effective
• They do the hard work to keep things
simple for users