1. SHAWN B DOUGHERTY
4236 loring st • philadelphia, pa united states 19136 • 2153323539
OBJECTIVE
To leverage experience to secure a Part-Time position that allows for flexibility.
The opportunity to join a growing organization that has need for a Great worker.
WORK EXPERIENCE
cashier-etc
wawa, philadelphia, pa United States
02/2012 - 09/2014
Addressed customer complaints and escalated calls to proper tier
Communicated with customers via email, online chat, and phone calls
Drove organization to work together for optimum customer experience delivery,
supporting leaders in their role as cultural leaders in the transformation journey
Gained a strong work ethic at a demanding job
Collaborated with a team in high-pressure situations to complete all tasks on
schedule
Also did every job title there is in wawa & my manager will tell you i was a great
worker & will assist to you that iam a great worker & great with customer service
EDUCATION
abraham lincoln philadelphia, pa United States
diploma in math, GPA: 4.0
2007 - 2011
Dean's list and Academic Achievement Award every semester.
Achieved dean’s list for 7 semesters.
Graduated with honors.
SKILLS

2. Friendly with great communication skills
Excellent customer service skills
Valid state driver’s license, 4 years of driving experience, and good driving record
Able to lift and move (push/pull) heavy items and merchandise as needed
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Customer service
Attention to detail
Professionalism
Multi-tasking
Great attention to detail
Able to accurately check guest identification
Excellent people and customer service skills
Time-management skills
Ability to work in a fast-paced environment and remain calm while doing so
Good leadership skills
Able to accept criticism
Good decision-making and problem-solving skills
Strong interpersonal and communication skills
Analytical and problem-solving skills
Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
Adobe Photoshop
Skills associated progressively responsible roles in internal auditing, managerial
accounting, budgeting and financial analysis.
Extensive experience in drafting, editing and finalizing financial reports.
Advanced skills in Excel, Lotus 1-2-3 and Quickbooks.
Expert knowledge of due diligence and risk analysis.
High level of attention to detail, strong organizational, problem resolution,
communication and interpersonal skills.