It’s a new year. As we kick off 2015, I thought I would share some of my favorite customer service tips. Common sense information that unfortunately isn't always so common. So, here are 15 customer service tips for 2015.

1. 15 Customer
Service Tips for
2015
Shep Hyken, Customer Service Expert
Always Be Amazing
@Hyken
Copyright © MMXV Shep Hyken, www.Hyken.com

2. 1. Back to Basics
Get back to the basics for customer service.
Be polite. Say please and thank you.

3. 2. Build Rapport
Use the customer’s name.

4. 3. Accountability
Always do what you say you are going to do.
If you say you will call back in five minutes,
don’t make it ten.

5. Everyone has customers.
Sometimes they are external –
customers who pay you money.
Sometimes they are internal –
colleagues you work with.
Sometimes they are both. Either
way, your job is to take care of the
customer.
4. Take Care of the Customer

6. Let your customers know your name
and how to contact you so if they are
inadvertently disconnected, have
another question, or there is any other
reason they might need a “friend” at the
company, they can easily get back in
touch with you.
5. Personalization

7. 6. Respond Quickly
Return calls, emails, and any other
types of requests in a timely manner.

8. 7. Punctuality
Be punctual for meetings. It’s expected
you will be on time. It’s a sign of
disrespect if you aren’t.

9. 8. Monitor Social Channels
Keep eyes on your
social outlets for
comments from
customers, and once
again, respond quickly.

10. 9. The Employee Golden
Rule
Treat employees the way you want your customers to be
treated, if not even better.
What’s happening inside an organization is felt on the
outside.

11. 10. No-Transfer Resolution
Some companies’ customer
service people focus on a
one-call resolution.
Try a no-transfer resolution.

12. 11. Consistency
Create a consistent experience.
Everyone strives to do their best every day.
Customers want and expect a consistent
positive attitude from everyone they come
into contact with.

13. 12. Empowerment
Empower people to make great
customer-focused decisions. This
comes from hiring the right
people and training them
properly.

14. 13. Customer Service
Training
Constantly train for customer
service.
It needs to be ongoing.
Training isn’t something you
did. It’s something you do.

15. 14. Everyone Always Has
Two Jobs:
1.Do the job they were hired to do.
2.Take care of the customer.

16. 15. Be a Customer Service
Role Model
Regardless of what you do for
your company, be that person
who everyone admires and
wants to emulate.

17. Use This List!
Don’t just read it, use it.
Choose from the tips that resonate with you.
Focus on one at a time.
Be sure to share this list with your
colleagues, or maybe even your customers!

18. Happy New Year!
Here’s to this being your best
customer service year ever!
Shep Hyken
www.Hyken.com
@Hyken