The document discusses emotional intelligence and emotional literacy. It defines emotional intelligence as involving the abilities to perceive, understand, and manage emotions. It notes emotional intelligence is important for success in life and work, with IQ accounting for only 20% of outcomes while 80% depends on EQ. Emotional literacy is defined as recognizing, understanding, expressing, and handling emotions in oneself and others. The document outlines five components of emotional literacy: self-awareness, self-regulation, motivation, empathy, and social skills. It provides exercises to help readers improve their emotional intelligence and literacy.

1. EMOTIONAL LITERACY

5. Is There Multiple Intelligence? EQ vs. IQ

7. GETS YOU HIRED GETS YOU FIRED/PROMOTED THE PROFESSIONAL SUCCESS

10. EQ IQ THE PERSONALITY The HEAD The HEART

16. Stimuli Psychological Aspects Brain Information Processing Response (Verbal & Non Verbal) Communication

17. Stimuli Information processing Hypothesis Sensation Attention & concentration Response (communication) Learning Perception Thoughts Memory Verbal Non Verbal Emotions

20. Identify & Understand Emotions Target Emotions: Nervous, Embarrassed, Sad, Scared, Mad, Happy HAPPY SAD EMBARRASAD SCARED NERVOUS MAD

21. Four components of Emotion Significant life event Social- Expressive Sense of Purpose Bodily Arousal Feelings Emotion

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32. EXERCISE Good listener vs Bad Listener.

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50. EMOTIONAL LITREACY INTELLIGENCE WITH HEART The awareness of emotion in ourselves and others, the capacity to love others and ourselves, while. Developing honesty and the ability to take responsibility for our actions.

52. THANK YOU