الإبدع والإبتكار وريادة الأعمال - المسؤولية الإجتماعية لمؤسسسات المعلومات - الميثاق الأخلاقي لمهنة المكتبات والمعلومات - التحالفات والشراكات بين مؤسسات المعلومات

1. ‫ﺘﻘ‬�‫ﺴ‬‫لﻠﻤ‬ ‫يﻘﻲ‬‫ﳊﻘ‬‫ا‬ ‫ﺛﲑ‬ٔ‫أ‬‫ﺘ‬‫ﻟ‬‫ا‬ ‫ا�ﺪاث‬ ‫يﺔ‬‫ﯿﻔ‬�‫بﻞ؟‬
How to Create Real Future Impact?
ٔ‫أ‬.‫د‬.‫ﺷﺎﻫﲔ‬ ‫ﰷﻣﻞ‬ ‫ﯾﻒ‬‫ﴍ‬
‫اﳌﻌﻠﻮﻣﺎت‬‫و‬ ‫تﺒﺎت‬‫ﳌﻜ‬‫ا‬ ‫�ﺘﺎذ‬‫ﺳ‬ٔ‫أ‬
‫ﺒيئﺔ‬‫ﻟ‬‫ا‬ ‫ﳮﯿﺔ‬�‫و‬ ‫ﳣﻊ‬�‫ا‬ ‫�ﺪﻣﺔ‬ ‫ﻟﺸﺆون‬ ‫داب‬ٓ�‫ا‬ ‫ﳇﯿﺔ‬ ‫�ﯿﻞ‬‫و‬
‫اﻟﻘﺎﻫﺮة‬ ‫�ﺎﻣﻌﺔ‬
S_Shaheen@cu.edu.eg

2. ‫لﻠﻘﺎء‬‫ا‬ ‫ﻨﺎﴏ‬‫ﻋ‬‫ﻗ‬ ‫اﳌﻌﻠﻮﻣﺎت‬ ‫ﺧتﺼﺎﴆ‬ٕ‫ا‬‫ﺎﺋﺪ‬
‫�ﻦ‬‫ﴩ‬‫اﻟﻌ‬‫و‬ ‫اﳊﺎدي‬ ‫اﻟﻘﺮن‬
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬
‫ﯿ‬‫ﻓﻌ‬‫ا�ا‬‫ﺔ‬
�‫اﻟﻜﻔﺎ‬‫ت‬
‫ﻋﲈ‬ٔ�‫ا‬ ‫ور�دة‬ ‫ٕﺑﺘﲀر‬‫ﻻ‬‫ا‬‫ل‬
‫ﴩو�ﺎت‬‫ﳌ‬‫ا‬‫و‬ ‫�ﺸﻄﺔ‬ٔ�‫ا‬
‫ﻣﻊ‬ ‫ﯿﺠﯿﺔ‬‫ﺗ‬‫ا‬‫ﱰ‬‫�ﺳ‬ ‫اﰷت‬‫ﴩ‬‫اﻟ‬
‫ﺧﺮى‬ٔ�‫ا‬ ‫ﯿﺌﺎت‬‫ﻟﻬ‬‫ا‬
‫ٕﲡ‬‫ا‬ ‫ﰲ‬ ‫ٕﺟ�ﻋﯿﺔ‬‫ﻻ‬‫ا‬ ‫اﳌﺴﺆوﻟﯿﺔ‬‫ﺎﻫﲔ‬
‫تﺒﺎت‬‫ﳌﻜ‬‫ا‬ ‫�ﻨﺔ‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬ ‫يﺜﺎق‬‫ﻣ‬
‫اﳌﻌﻠﻮﻣﺎت‬‫و‬
1
2
3
4

3. Leader, Manager or Coach?
The Entrepreneurial Librarian: Running the “business” of your library- Available at: http://arsl.info/wp-content/uploads/2012/09/The-Entrepreneurial-Librarian-ARSL-Conf-
2012-.pptx.
‫ﻗﺎﺋﺪ‬
‫ﻣﺪ�ﺮ‬
‫ﻣﺪرب‬
�‫ا‬‫و‬ ‫ﴯﺺ‬ ‫ﰲ‬ ‫ﳣﻌﲔ‬‫ﳎ‬ ‫ﺜﻼﺛﺔ‬‫لﻠ‬ ‫ﲝﺎ�ﺔ‬ ‫اﳌﻌﻠﻮﻣﺎت‬ ‫ﺴﺎت‬‫ﺳ‬‫ﻣﺆ‬ ‫اء‬‫ر‬‫ﻣﺪ‬‫ﺪ‬!

4. http://image.slidesharecdn.com/generatingbusinessopportunities-140119204522-phpapp02/95/chapter-2-bisplan-generating-business-opportunities-7-638.jpg?cb=1390185997
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬
ً‫ا‬‫ﺮ‬‫ﻓﻜ‬ ‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬
ً‫ﻼ‬‫ﲻ‬
‫ﻋﲈل‬ٔ�‫ا‬ ‫ر�دة‬
‫ﺴﻮ‬‫ﻟ‬‫ا‬ ‫ﰲ‬ ‫ﳰﺔ‬‫ﻗ‬ ‫ﺑﺪاع‬ٕ‫ا‬‫ق‬
creativity, strategic planning,
targeted marketing and innovation
‫ﻋﲈل‬ٔ�‫ا‬ ‫ر�دة‬ �‫ﺴ‬‫ﺳﻠ‬

5. ‫ﻓﻘﻂ‬ ‫ا‬‫ﲑ‬‫ﯿ‬‫ﺗﻐ‬ ‫ﻟيﺲ‬ ‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬!
•Innovation is about making changes
but it must be considered as more
than just making changes in order to
be perceived differently.
•‫ﺘﻜﻮن‬‫ﻟ‬‫ﻨﺎ‬‫ﺗ‬‫ﺮ‬‫ﻧﻈ‬‫ﺘﻠﻔﺔ‬‫ﳐ‬‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻼ‬‫ﻟ‬‫ﻨﺎ‬‫ﯿ‬‫�ﻠ‬‫ﺒﺎرﻩ‬‫ﺘ‬‫ﻋ‬ٕ‫ا‬‫ﻻ‬‫ﺘﻮﻗﻒ‬‫ﯾ‬‫ﻨﺪ‬‫ﻋ‬‫ﳎ‬‫ﺮد‬‫�ﺪاث‬ٕ‫ا‬‫ﯿﲑ‬‫ﺘﻐ‬‫ﻟ‬‫ا‬
Michael A. Crumpton, (2012),"Innovation and entrepreneurship", The Bottom Line: Managing Library Finances, Vol. 25 Issue: 3 pp. 98 -
101 Available at: http://libres.uncg.edu/ir/uncg/f/M_Crumpton_Innovation_2012.pdf

6. Practical implications – Innovation can work but needs
the culture in which to operate.
‫�ر‬ٓ�‫ا‬‫ﯿﺔ‬‫ﻟﻌﻤﻠ‬‫ا‬-‫ﺘﲀر‬‫ﺑ‬�‫ﺘﺎج‬‫ﳛ‬‫ﺜﻘﺎﻓﺔ‬‫لﻠ‬‫اﻟﱵ‬‫ﯾﻌﻤﻞ‬‫ﲠﺎ‬.
Social implications – Collaboration with the broader
community is not only beneficial but necessary in a global
society.
‫�ر‬ٓ�‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬–‫ﻣﻦ‬‫اﳌﻔيﺪ‬‫ﺘﻌﺎون‬‫ﻟ‬‫ا‬‫ﰲ‬‫ﯿﻂ‬‫ﶈ‬‫ا‬‫وﺳﻊ‬ٔ�‫ا‬‫لﻠﻌﻤﻞ‬,‫ﻟﻜنﻪ‬‫و‬‫ﴐ‬�‫ور‬‫�ﲆ‬
‫ﺘﻮى‬�‫ﺴ‬‫ﻣ‬‫ﳣﻊ‬�‫ا‬‫اﻟﻌﺎﳌﻲ‬.

7. ‫ﺒ‬‫ت‬‫ﳌﻜ‬‫ا‬ ‫ﰲ‬ ‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻼ‬‫ﻟ‬ ‫ﯿﺠﻲ‬‫ﺗ‬‫ا‬‫ﱰ‬‫ﺳ‬ٕ‫ﻻ‬‫ا‬ ‫ا�ﳯﺞ‬ ‫ﯿﺔ‬‫ﳘ‬ٔ‫أ‬‫ﺔ‬
• Jennifer Rowley in her article, “Should your library have an innovation
strategy?” (Rowley, 2011)
•‫ﯿﺔ‬‫ﳘ‬ٔ‫أ‬‫اك‬‫ر‬‫د‬ٕ‫ا‬‫اﺟﺰ‬‫ﻮ‬‫اﳊ‬�‫ﺜ‬‫ﳣ‬‫ﳌ‬‫ا‬‫ﰲ‬:‫نيﺔ‬‫ﺒ‬‫ﻟ‬‫ا‬‫ﯿﺔ‬�‫ﺳ‬‫ﯿﺎ‬�‫ﺴ‬‫ﻟ‬‫ا‬,‫اﻣﻞ‬‫ﻮ‬‫اﻟﻌ‬‫و‬‫ئيﺔ‬‫ﯿ‬‫ﺒ‬‫ﻟ‬‫ا‬‫اﳋﺎرﺟيﺔ‬,‫و‬‫ﺜﻘﺎﻓﺔ‬‫ﻟ‬‫ا‬‫ﯿﺔ‬�‫ﺴ‬‫ﺳ‬‫اﳌﺆ‬‫نيﺔ‬‫ﺒ‬‫ﻟ‬‫ا‬‫و‬
‫ﯿﺔ‬‫ﳰ‬‫ﻨﻈ‬‫ﺘ‬‫ﻟ‬‫ا‬‫ﯿﺔ‬‫�ﻠ‬‫ا�ا‬.
•‫ﺜﻞ‬‫ﳣ‬�‫ﻨ�ﺎح‬‫ﻟ‬‫ا‬‫ﰲ‬‫�ﻠﻖ‬‫ﺒﺎط‬‫ﺗ‬‫ر‬ٕ‫ﻻ‬‫ا‬‫اﻟﻔﻌﺎل‬‫ﺑﲔ‬‫ﳐﺮ�ﺎت‬‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬)‫ﺘﺎﰀ‬‫ﻨ‬‫ﻟ‬‫ا‬‫ﺘﻜ‬‫ﺒ‬‫ﳌ‬‫ا‬‫ﺮة‬(‫ﻟﻬﺎ‬‫ﻮ‬‫وﻗب‬‫ﺘﻔﺎدة‬�‫ﺳ‬ٕ‫ﻻ‬‫ا‬‫و‬‫ﻣﳯﺎ‬
‫ﰲ‬‫ي‬ٔ‫أ‬‫وﻗﺖ‬.
Rowley, J. (2011), "Should your library have an innovation strategy?", Library Management, Vol. 32 No.4/5, pp.251-65.

8. ‫اﻟﻌﻤ‬ ��‫اﳌﺮ‬‫و‬ ‫ﺑﺪاﻋﻲ‬ٕ‫ﻻ‬‫ا‬ ‫ﺘﻔﻜﲑ‬‫ﻟ‬‫ا‬ ‫ﺑﲔ‬ ‫ﺒﺎﴍ‬‫ﳌ‬‫ا‬ ‫ﺒﺎط‬‫ﺗ‬‫ر‬ٕ‫ﻻ‬‫ا‬‫ﯾﺔ‬‫ﺮ‬
•‫ﻇﻬﺮت‬ٔ‫أ‬‫ﲝﺎث‬ٔ‫أ‬»‫ﯿﻠﳱﺮ‬�«‫ن‬ٔ‫أ‬‫ﯿﺔ‬‫ﳈ‬�‫ﺌ‬�‫ﺳ‬ٔ�‫ا‬‫اﻟﱵ‬‫ﯾﻄﺮ�ﺎ‬،‫ﻃﻔﺎل‬ٔ�‫ا‬،‫اﻫﻘﲔ‬‫ﺮ‬‫اﳌ‬‫و‬‫و‬‫ﺒﺎﻟﻐﲔ‬‫ﻟ‬‫ا‬‫ﰲ‬
‫اﳔﻔﺎض‬‫ﻣﻊ‬‫ﺘﻘﺪم‬‫ﻟ‬‫ا‬‫ﰲ‬‫اﻟﻌﻤﺮ‬.
)‫ﳇﲈ‬‫ﺗﻘﺪم‬‫اﻟﻌﻤﺮ‬‫ﻗﻠﺖ‬�‫ﺌ‬�‫ﺳ‬ٔ�‫ا‬,‫وﳇﲈ‬‫ﳔﻔﺾ‬ٕ‫ا‬‫اﻟﻌﻤﺮ‬‫ادت‬‫ز‬�‫ﺌ‬�‫ﺳ‬ٔ�‫ا‬(
http://bobkelleher.com/http://employeeengagement.com/
‫اﻟﻘﺎﺋﺪ‬‫ﺒﺪع‬‫ﳌ‬‫ا‬‫ﯾﻮ�ﺪ‬‫ﺒﻞ‬�‫ﺴ‬‫ﻟ‬‫ا‬‫ﯿﻊ‬‫ﺸﺠ‬‫ﻟت‬‫اﳌ‬‫ﺴﺎت‬‫ﺳ‬‫ﺆ‬
‫اد‬‫ﺮ‬‫ﻓ‬ٔ�‫ا‬‫و‬‫ﻣﻦ‬‫ﰷﻓﺔ‬‫ﻋﲈر‬ٔ�‫ا‬‫ﻟﻄﺮح‬�‫ﺌ‬�‫ﺳ‬ٔ�‫ا‬‫اﻟﱵ‬‫ﻣﻦ‬
‫ﳖﺎ‬ٔ‫أ‬‫ﺷ‬‫ن‬ٔ‫أ‬‫ﺗﺆدي‬‫ﱃ‬ٕ‫ا‬‫ﻓﲀر‬ٔ‫أ‬‫وﻣﻔﺎﻫﲓ‬‫ﺘﻜﺮة‬‫ﻣب‬.

9. http://www.pts.net.au/wp-content/uploads/2010/02/innovation4p.gif
‫ر‬ٔ�‫ا‬ ‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬ ‫ﻣﻜﻮ�ت‬‫ﺑﻌﺔ‬
‫ﺘﺞ‬‫ﻨ‬‫ﳌ‬‫ا‬/‫اﳋﺪﻣ‬‫ﺔ‬
‫اد‬‫ﺮ‬‫ﻓ‬ٔ�‫ا‬
‫ﺘﺠﻬﲒ‬‫ﻟ‬‫ا‬
‫اﻟﻀﻐﻮط‬/‫اﻓﻊ‬‫و‬�‫ا‬
‫ﻣﻌﻠﻮﻣﺎت‬ ‫�ﺪﻣﺎت‬
‫ﻓيﺔ‬‫ﺮ‬‫ﻣﻌ‬ ‫نﺘ�ﺎت‬‫ﻣ‬‫و‬
‫�ﻠﳱ‬ ‫ﳣﲒة‬‫ﻣ‬ ‫�ﺪﯾﺪة‬‫ﺎ‬
‫ﻃﻠﺐ‬
‫ﯾﺒﺤ‬ ‫تﺒﺎت‬‫ﻣﻜ‬ ‫ﻣنﺎء‬ٔ‫أ‬‫ﺜﻮن‬
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬‫و‬ ‫ﳣﲒ‬�‫ا‬ ‫ﻋﻦ‬
‫وﲡ‬ ‫نﯿﺔ‬‫ﻓ‬ ‫ﲻﻠﯿﺎت‬‫ﻬﲒ‬
‫ﻧﻈﻤ‬ٔ‫أ‬‫و‬ ‫لﻠﺒﺤﺚ‬ ‫ات‬‫و‬‫د‬ٔ‫أ‬‫ﺔ‬
‫اﻓ‬‫ﻮ‬‫ﺗﺘ‬ ‫ﺳﱰ�ﺎع‬ٕ‫ﻼ‬‫ﻟ‬‫ﻖ‬
‫�ﺘ�ﺪﻣﲔ‬‫ﺴ‬‫ﳌ‬‫ا‬ ‫وﺳﲈت‬
‫ﻓﻌﻠﯿﺔ‬ ‫اﺳﺎت‬‫ر‬‫د‬
‫ﺘﻔيﺪ�ﻦ‬�‫ﺴ‬‫لﻠﻤ‬
� ‫ﳌﺎم‬ٕ‫ا‬‫و‬ ‫تﯿﺎ�ﺎﲥﻢ‬‫ﺣ‬ٕ‫ا‬‫و‬‫م‬
�‫ا�ا‬ ‫ﰲ‬ ‫�ﻟﻈﺮوف‬‫ﻞ‬
‫اﳋﺎرج‬‫و‬

10. http://www.mixprize.org/sites/default/files/media/posts/images/environments_for_creativity_innovation_and_entrepreneurship.png
ً‫ﺎ‬‫ﲻﻠﯿ‬‫ٕﺑﺘﲀر‬‫ﻻ‬‫ا‬‫تﺸﺎر‬‫ﻧ‬‫ا‬
‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬+‫ر�دة‬
‫ﻋﲈل‬ٔ�‫ا‬=‫ﯿ‬‫ﺒ‬‫ﺗﻄ‬‫ﻖ‬
‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬‫ﺸ‬‫ﻧت‬ٕ‫ا‬‫و‬‫ﺎرﻩ‬
‫ٕﺑﺘﲀر‬‫ﻻ‬‫ا‬
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬+‫ﺸﳫ‬‫ﳌ‬‫ا‬‫ﺔ‬
‫ا�اﻓﻌﺔ‬=‫اﻟﻔﻜﺮ‬‫ة‬+
‫روح‬‫ﺒﺎدرة‬‫ﳌ‬‫ا‬=
‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬
‫ا�اﻓﻊ‬+‫ﻓ‬‫ﺮ‬‫اﳌﻌ‬‫ﺔ‬+
‫ﺴﻠﻮك‬‫ﻟ‬‫ا‬‫ٕﺑﺪاﻋﻲ‬‫ﻻ‬‫ا‬=
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬
‫ﺸﺎرﻩ‬‫ت‬‫ﻧ‬ٕ‫ا‬‫و‬ ‫ﺘﲀر‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬ ‫ة‬ٔ‫أ‬‫ﺸ‬� ‫ا�ﻞ‬‫ﺮ‬‫ﻣ‬
‫ﻣﲔ‬ٔ‫أ‬‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬)‫اﻟﻘﺎﺋﺪ‬(‫ﯿﻪ‬‫�ﻠ‬:
ٔ‫أ‬‫ﺮ‬‫ﯾﻘ‬
‫ﺴﻤﻊ‬�
‫ﺸﺎﻫﺪ‬�
‫�ﺮﺻﺪ‬‫اﻫﺮ‬‫ﻮ‬‫اﻟﻈ‬‫ﯿﻄﺔ‬‫ﶈ‬‫ا‬‫ﺑﻪ‬‫ﻣﻦ‬‫ا�ا�ﻞ‬‫اﳋﺎرج‬‫و‬
‫ﺘﻔﺎ�ﻞ‬‫ﯾ‬‫ﻣﻊ‬‫ﳣﻊ‬�‫ا‬‫ﺒﻊ‬�‫ﺸ‬�‫و‬‫ﯿﺎ�ﺎﺗﻪ‬‫ٕﺣت‬‫ا‬‫ﯿﺔ‬‫ﻟ‬‫اﳊﺎ‬‫و‬‫تبﻊ‬‫ﺘ‬‫ﯾ‬‫اﲥﺎ‬‫ﲑ‬‫ﺗﻐ‬.

11. ‫ﺘ�ﺪد‬‫ﺗ‬‫�ﻤﺔ‬‫ﺒيﲔ‬‫ﳌﻜت‬‫ا‬‫ﰲ‬‫ﺴﲔ‬‫ﲢ‬‫ﳣﻊ‬�‫ا‬‫ﻋﻦ‬‫ﯾﻖ‬‫ﺮ‬‫ﻃ‬‫ﺴﲑ‬‫ﺗي‬‫ﺘﲀر‬‫ٕﺑ‬‫ا‬‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬‫ﰲ‬‫يئﺔ‬‫ﺑ‬‫ﻋﲈﳍﻢ‬ٔ‫أ‬.
‫ﯾﻒ‬‫ﺮ‬‫ﺗﻌ‬‫ﺘﲀر‬‫ﺑ‬�‫ٕﳒﺎز‬�‫ﯾﺪ‬‫ﺰ‬‫اﳌ‬‫ﻣﻦ‬‫ﺸﻄﺔ‬�ٔ‫أ‬‫ﻨﻈﲓ‬‫ﺗ‬‫ﴩو�ﺎت‬‫ﳌ‬‫ا‬/‫و‬ٔ‫أ‬‫ر�دة‬‫ﻋﲈل‬ٔ�‫ا‬.
‫ﯾﻞ‬‫ﻮ‬‫ﲢ‬‫ﻓﲀر‬ٔ�‫ا‬‫ﱃ‬ٕ‫ا‬ ‫اﳉﺪﯾﺪة‬‫ات‬‫ر‬‫ﺘﲀ‬‫ٕﺑ‬‫ا‬‫ﺴﻬﺎ‬‫ﺗﻌﻜ‬‫ﻋﲈل‬ٔ‫أ‬ ‫ﴩو�ﺎت‬‫ﻣ‬‫ﻓ‬ ‫ﺸﱰك‬� ‫ﺸﻄﺔ‬�ٔ‫أ‬‫و‬‫ﳱﺎ‬‫ﻨﻮن‬‫ﻃ‬‫ا‬‫ﻮ‬‫اﳌ‬.
Kauffman: The Foundation of Entrepreneurship (2011), “Entrepreneurship in American higher education: a report from the Kauffman panel on entrepreneurship curriculum in
higher education”, 2006, Collaborative Librarianship Vol. 3 No. 1, pp. 16-27, available at: www.kauffman.org/entrepreneurship/entrepreneurship-curriculum-in-higher-
education.aspx,.
http://www.newlibrarianship.org/wordpress/?author=1
‫يﻘيﺔ‬‫ﺣﻘ‬ ‫ﳕﺎذج‬

12. "Community Innovation Center''
‫ﺑﻌﺎد‬ٔ�‫ا‬ ‫ﯿﺔ‬‫ﺛ‬‫ﺛﻼ‬ ‫ﺒﺎ�ﺔ‬‫ﻟﻄ‬‫ا‬‫ﳋﺪﻣﺔ‬
‫ﺒ‬‫ﳌﻜت‬‫ا‬ ‫دا�ﻞ‬ ‫ﻣﻦ‬ ‫ﳣﻊ‬�‫ا‬‫ﺔ‬

13. Chris Brackett in a room dedicated to
robotics at the John F. Germany
Library in downtown Tampa. The
Downtown Partnership has teamed up
with the library to create a haven for
creativity, innovation and entrepreneurs.
It's called the Next Gen Innovation
Center and it is something of a one-stop
shop for people with ideas they'd like to
pursue. JIM REED/STAFF
‫ات‬‫ر‬‫ﺘﲀ‬‫ﺑ‬ٕ‫ﻻ‬‫ا‬ ‫ﻟﻌﺮض‬ ‫ﺴﺎ�ﺔ‬‫ﻣ‬
‫ﳌﻜ‬‫ا‬ ‫دا�ﻞ‬ ‫ﻣﻦ‬ ‫ﳣﻊ‬�‫ا‬ ‫ﳋﺪﻣﺔ‬‫ﺒﺔ‬‫ت‬

14. Yoga instructor Erin
Wheeler of Lucky Cat Yoga
leads a class of mothers,
babies and young children at
the John Germany Public
Library in downtown
Tampa. Classes continue at
10:30 a.m. Wednesdays in
July at the main library and
will be at branches at various
times. LENORA LAKE
http://tbo.com/south-tampa/library-yoga-classes-get-mothers-children-moving-20130716/
‫ﯾﺾ‬‫ﱰ‬‫لﻠ‬ ‫ﺴﺎ�ﺔ‬‫ﻣ‬)‫ﯿﻮ�ﺎ‬‫ﻟ‬‫ا‬(‫ﳋ‬‫ﺪﻣﺔ‬
‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬ ‫دا�ﻞ‬ ‫ﻣﻦ‬ ‫ﳣﻊ‬�‫ا‬

15. http://www.10news.com/lifestyle/bookless-library-first-all-digital-public-library-bibliotech-opens-in-texas01062014
‫ي‬�‫ینا‬2014‫م‬
‫مکتبة‬�‫ب‬)‫أرفف‬(
‫کتب‬:‫أول‬‫مکتبة‬‫ع‬‫امة‬
‫یة‬
�
�‫ر‬‫تفتح‬‫ي‬
�
�‫ت‬‫کساس‬
‫ﺘ‬‫لﻠ‬ ‫ﺴﺎ�ﺔ‬‫ﻣ‬ ‫ﳇﻬﺎ‬ ‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬‫ﺼﻔﺢ‬
‫ﻧﻮ‬ٔ‫أ‬‫و‬ ‫ﺷﲀل‬ٔ‫أ‬ ‫ﻟﲀﻓﺔ‬ ‫اﻟﺮﳃﻲ‬‫اع‬
‫دا�ﻠﻬﺎ‬ ‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬ ‫ﻣﺼﺎدر‬

16. http://www.trbimg.com/img-52cc33ba/turbine/la-et-jc-nations-first-bookless-public-library-001/2048/2048x1154

17. ‫ا‬ ‫ﰲ‬ ‫ﯿﺎ�ت‬‫ﺒ‬‫لﻠ‬ ‫اﻟﺮﳃﻲ‬ ‫اﳊﻔﻆ‬‫و‬ ‫ان‬‫ﱱ‬�ٕ‫ﻻ‬‫ا‬‫اء‬‫ﻮ‬‫ﻟﻬ‬...‫ﻣﻦ‬
‫ا‬ ‫ﻫﺬا‬ ‫ﰲ‬ ‫ﺘ�ﺎﻟﻔﺎت‬‫لﻠ‬ ‫ﻓﺮص‬ ‫ﻣﻦ‬ ‫وﻫﻞ‬ ‫ذ�؟‬ ‫ﺘﻮﻋﺐ‬�‫ﺴ‬�‫ن؟‬ٔ‫أ‬‫ﺸ‬‫ﻟ‬
‫اﻟﲀﻓ‬ ‫ات‬‫ﲒ‬‫ﺘﺠﻬ‬‫ﻟ‬‫ا‬‫و‬ ‫ﯿﺔ‬‫ﻟ‬‫اﳌﺎ‬ ‫ارد‬‫ﻮ‬‫اﳌ‬ ‫�ﯾﻚ‬ ‫�ﻜﻦ‬ ‫ﱂ‬ ‫ذا‬ٕ‫ا‬‫نيﺔ‬‫ﺒ‬‫ﻟ‬ ‫يﺔ‬
‫ﯿﺔ‬‫ﺑ‬‫ﺴ�ﺎ‬‫ﻟ‬‫ا‬ ‫ﺒﺔ‬�‫ﺳ‬‫�ﳊﻮ‬ ‫ﯿﻚ‬‫�ﻠ‬ ‫ﻣتﻘﺪﻣﺔ‬ ‫ﯿﺔ‬‫ﺗ‬‫ﻣﻌﻠﻮﻣﺎ‬!‫ﻣ‬‫ﺒﺎدر؟‬‫ﯾ‬ ‫ﻦ‬

18. ‫ﺑﻌﺪ‬ ‫ﻋﻦ‬ ‫ات‬‫و‬‫ﻨﺪ‬‫ﻟ‬‫ا‬‫و‬ ‫ٕﺟ��ﺎت‬‫ﻻ‬‫ا‬‫و‬ ‫ات‬‫ﺮ‬‫اﳌﺆﲤ‬...‫ﻣﻦ‬
‫ا‬ ‫ﻫﺬا‬ ‫ﰲ‬ ‫ﺘ�ﺎﻟﻔﺎت‬‫لﻠ‬ ‫ﻓﺮص‬ ‫ﻣﻦ‬ ‫وﻫﻞ‬ ‫ذ�؟‬ ‫ﺘﻮﻋﺐ‬�‫ﺴ‬�‫ن؟‬ٔ‫أ‬‫ﺸ‬‫ﻟ‬
‫اﻟﻼز‬ ‫ات‬‫ﲒ‬‫ﺘﺠﻬ‬‫ﻟ‬‫ا‬‫و‬ ‫ﯿﺔ‬‫ﻟ‬‫اﳌﺎ‬ ‫ارد‬‫ﻮ‬‫اﳌ‬ ‫�ﯾﻚ‬ ‫�ﻜﻦ‬ ‫ﱂ‬ ‫ذا‬ٕ‫ا‬‫ﻣﺔ‬
‫ﳌ‬� ‫ﯿﻚ‬‫�ﻠ‬ ‫ﻧﻄﺎق‬ ‫�ﲆ‬ ‫ات‬‫و‬‫ﻨﺪ‬‫ﻟ‬‫ا‬‫و‬ ‫اﻟﻌﺎﻣﺔ‬ ‫ات‬‫ﴐ‬‫لﻠﻤ�ﺎ‬‫ﺸﺎرﻛﺔ‬
‫اﻟﺮﳃﻲ‬ ‫اﻟﻔﻀﺎء‬ ‫ﰲ‬ ‫ﳰﻬﺎ‬‫ﻨﻈ‬‫ﺘ‬‫ﻟ‬ ‫ﺴﻌﻲ‬‫ﻟ‬‫ا‬‫و‬!‫ﺒﺎد‬‫ﯾ‬ ‫ﻣﻦ‬‫ر؟‬

19. ‫اﳊ‬ ‫ٕ��ﺔ‬‫ﻻ‬‫ا‬‫و‬ ‫اﻟﻌﻠﻤﻲ‬ ‫ٕﺗﺼﺎل‬‫ﻻ‬‫ا‬‫و‬ ‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬ ‫ﰲ‬ ‫ﺸﺎرﻛﺔ‬‫ﳌ‬‫ا‬‫ﺒﺤﺚ‬‫لﻠ‬ ‫ﺮة‬
‫اﻟﻌﻠﻤﻲ‬...‫ﻫﺬ‬ ‫ﰲ‬ ‫ﺘ�ﺎﻟﻔﺎت‬‫لﻠ‬ ‫ﻓﺮص‬ ‫ﻣﻦ‬ ‫وﻫﻞ‬ ‫ذ�؟‬ ‫ﺘﻮﻋﺐ‬�‫ﺴ‬� ‫ﻣﻦ‬‫ن؟‬ٔ‫أ‬‫ﺸ‬‫ﻟ‬‫ا‬ ‫ا‬
‫ﰷدﳝﻲ‬ٔ�‫ا‬ ‫اﺻﻞ‬‫ﻮ‬‫ﺘ‬‫ﻟ‬‫ا‬ ‫ﺒﲀت‬�‫ﺷ‬/‫اﻟﻌﻠﻤﻲ‬
‫اﻟﻌﻠ‬‫و‬ ‫ﰷدﳝﻲ‬ٔ�‫ا‬ ‫اﺻﻞ‬‫ﻮ‬‫ﺘ‬‫لﻠ‬ ‫ﺜﺔ‬‫ﯾ‬‫اﳊﺪ‬ ‫ات‬‫ر‬‫ﺴﺎ‬‫ﳌ‬‫ا‬ ‫ﺘﻚ‬�‫ﺴ‬‫ﺳ‬‫ﻣﺆ‬ ‫ﺗﻮﻓﺮ‬ ‫ﱂ‬ ‫ذا‬ٕ‫ا‬‫ﳣﻌﲔ‬�‫ا‬ ‫ﻣﻊ‬ ‫ﻤﻲ‬
‫ﰷد‬ٔ�‫ا‬ ‫اﺻﻞ‬‫ﻮ‬‫ﺘ‬‫ﻟ‬‫ا‬ ‫اﻗﻊ‬‫ﻮ‬‫ﲟ‬ ‫ﯿﻚ‬‫�ﻠ‬ ‫اﻟﺮﳃﻲ‬ ‫اﻟﻔﻀﺎء‬ ‫�ﱪ‬ ‫اﻟﻌﺎﳌﻲ‬‫و‬ ‫اﶈﲇ‬‫ﳝﻲ‬!‫ﺒﺎدر؟‬‫ﯾ‬ ‫ﻣﻦ‬

20. ‫�ﻼﻗ‬ٔ�‫ا‬‫و‬ ‫ﯿﺔ‬�‫ﻮ‬‫ﺴﻠ‬‫ﻟ‬‫ا‬ ‫وﻣﻘﻮﻣﺎﲥﺎ‬ ‫اﳋﺪﻣﺔ‬ ‫ﺴﻔﺔ‬‫ﻓﻠ‬‫يﺔ‬
‫د‬ ‫اﻟﻌﻤﻞ‬ ‫�ﯿﺎق‬‫ﺳ‬ ‫وﰲ‬ ‫�ﳋﺪﻣﺔ‬ ‫لﻠﻘﺎﰂ‬ ‫اﳌﻌﺮوﻓﺔ‬ ‫اﻟﻄﺮق‬‫و‬ ‫�ﺒﻞ‬‫ﺴ‬‫ﻟ‬‫ا‬ ‫�ﲀﻓﺔ‬‫و‬ ‫ﻧﺔ‬‫ﺎ‬‫ﻣ‬ٔ‫آ‬ ‫�ﲁ‬ ‫�ﻦ‬‫ﺮ‬‫ﺧ‬ٓ�‫ا‬ ‫تﯿﺎ�ﺎت‬‫ﺣ‬ٕ‫ا‬‫و‬ ‫رﻏﺒﺎت‬ ‫�ﺒﺎع‬‫ﺷ‬ٕ‫ا‬‫وﻓﻖ‬ ‫اﳌﺆﺳﺴﺔ‬ ‫ا�ﻞ‬
‫ﳣﻊ‬�‫ا‬‫و‬ ‫ﻬﻨﺔ‬‫ﳌ‬‫ا‬ ‫وﻣبﺎدئ‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬.
‫�ﺎﺟتﻪ‬ ‫�ﲆ‬ ‫ﻨﺎس‬‫ﻟ‬‫ا‬ ‫ﻣﻦ‬ ‫�ﲑﻩ‬ ‫�ﺎ�ﺔ‬ ‫اﳋﺪﻣﺔ‬ ‫ﻣﻘﺪم‬ ‫ﯾﻘﺪم‬
‫اﻟﻌﻄﺎء‬‫ا�ﻗﺔ‬‫اﻟﺮﲪﺔ‬‫اﳌﻮﺿﻮﻋﯿﺔ‬‫اﻟﺜﻘﺔ‬‫اﳊﯿﺎد‬
‫اﻟﺼﱪ‬‫ٕﯾﺜﺎر‬‫ﻻ‬‫ا‬‫تﺴﺎﻣﺢ‬‫ﻟ‬‫ا‬‫ﯾﺔ‬‫ﴪ‬‫اﻟ‬‫اﳌﺼﺪاﻗيﺔ‬‫اﻟﻜﻔﺎءة‬
‫ﻧﺔ‬‫ﺎ‬‫ﻣ‬ٔ�‫ا‬‫اﳌﻮدة‬‫اﻟﺘﻔﺎؤل‬‫�ﺘﻘﺎﻣﺔ‬‫ﺳ‬ٕ‫ﻻ‬‫ا‬‫اﻫﺔ‬‫ﲋ‬‫اﻟ‬‫�ﺮ‬‫ﻮ‬‫اﻟﺘﻄ‬
‫اﳉﺪﯾﺔ‬‫ام‬‫ﱱ‬‫ٕﻟ‬‫ﻻ‬‫ا‬‫ﺘﻨﻈﲓ‬‫ﻟ‬‫ا‬‫اﳌﺴﺆوﻟﯿﺔ‬‫�ﺘﻘﻼﻟﯿ‬‫ﺳ‬ٕ‫ﻻ‬‫ا‬‫ﺔ‬‫ﺘﻘيﲓ‬‫ﻟ‬‫ا‬
‫اﳊﺴﺎب‬‫و‬
‫اﻟﻜﺮم‬‫اﻟﴪ�ﺔ‬‫اﻟﱰﻛﲒ‬‫ام‬‫ﱰ‬�ٕ‫ﻻ‬‫ا‬‫اﻟﺘﺠﺮد‬

21. ‫يﺎت‬‫ﻗ‬‫�ﻼ‬ٔ‫أ‬‫ﻨﺔ‬‫ﻬ‬‫ﳌ‬‫ا‬‫يﺎت‬‫ﻗ‬‫�ﻼ‬ٔ‫أ‬‫و‬‫ﺸﺨﺺ‬‫ﻟ‬‫ا‬
‫ﳌﻬ‬‫ا‬ ‫�ﻼﻗيﺎت‬ٔ�‫ا‬‫ﻨﯿﺔ‬
10% ‫ﺸﺨﺺ‬‫ﻟ‬‫ا‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬
60%
‫ﳣﻊ‬�‫ا‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬
30%
‫�ﱰ‬ٕ‫ا‬ ‫ﰲ‬ ‫ﺒﺔ‬‫ﻏ‬‫اﻟﺮ‬ ‫�ﯾﻚ‬ ‫�ﻜﻦ‬ ‫ﱂ‬ ‫ذا‬ٕ‫ا‬‫ام‬
‫ﻨﺔ‬‫ﳌﻬ‬‫ا‬ ‫ﺜﺎق‬‫ﻣي‬)‫و�ﺪ‬ ‫ن‬ٕ‫ا‬(‫ام‬‫ﱰ‬�ٕ‫ا‬‫و‬
‫ﳣﻊ‬�‫ا‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬,ٔ‫أ‬ ‫ﻫﻮ‬ ‫ﻓﺎﻟﻈﺎﻫﺮ‬‫�ﻼﻗﻚ‬
‫ﯿﻪ‬‫�ﻠ‬ ‫ت‬ٔ‫أ‬‫ﺸ‬� ‫وﻣﺎ‬!

22. ‫ﻨﻈﻤﺔ‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻟ‬‫و‬�‫ا‬‫لﻠﻤﻌﺎﯾﲑ‬ISO‫و‬‫اﺻﻔﺔ‬‫ﻮ‬‫اﳌ‬‫ﯿﺔ‬�‫ﺳ‬‫اﻟﻘيﺎ‬26000‫ﺣﻮل‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬

23. � ‫ﯿﺎر‬‫ﳌﻌ‬‫ا‬ ‫ﰲ‬ ‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬ ‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫لﻠﻤ‬ ‫ﺒﻌﺔ‬�‫ﺴ‬‫ﻟ‬‫ا‬ ‫ﺒﺎدئ‬‫ﳌ‬‫ا‬‫ﺳﱰﺷﺎدي‬
ISO 26000
)1(‫ﺒﺔ‬�‫ﺳ‬‫اﶈﺎ‬,‫و‬)2(‫يﺔ‬‫ﻓ‬‫ﺸﻔﺎ‬‫ﻟ‬‫ا‬,‫و‬)3(‫ﺴﻠﻮك‬‫ﻟ‬‫ا‬
‫�ﻼﰶ‬ٔ�‫ا‬,‫و‬)4(‫ام‬‫ﱰ‬�‫ا‬‫اﻫ�ﻣﺎت‬‫اف‬‫ﺮ‬‫ﻃ‬ٔ�‫ا‬
‫ذات‬�‫اﻟﺼ‬,‫و‬)5(‫ام‬‫ﱰ‬�‫ا‬‫دور‬‫ﻧﻮن‬‫ﺎ‬‫اﻟﻘ‬,
‫و‬)6(‫ام‬‫ﱰ‬�‫ا‬‫ا�ﺪ‬‫ﻮ‬‫اﻟﻘ‬‫ﯿﺔ‬‫ﻟ‬‫و‬�‫ا‬‫ﺴﻠﻮك‬‫لﻠ‬,‫و‬)7(
‫ام‬‫ﱰ‬�‫ا‬‫ﺣﻘﻮق‬‫ﺴﺎن‬�ٕ‫ﻻ‬‫ا‬.

24. ‫ﻣﻦ‬‫ﺑﲔ‬‫ﳌ‬‫ا‬‫ﯿﺎت‬‫ﻟ‬‫ﺴﺆو‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫�ﻼﻗيﺔ‬ٔ�‫ا‬‫و‬‫و‬‫ئيﺔ‬‫ﯿ‬‫ﺒ‬‫ﻟ‬‫ا‬
•‫�ﺳت�ر‬‫ﰲ‬‫اد‬‫ﺮ‬‫ٕﻓ‬‫ﻻ‬‫ا‬‫ﯿﺔ‬‫ﳮ‬�‫و‬‫ارد‬‫ﻮ‬‫اﳌ‬‫ﯾﺔ‬‫ﴩ‬‫ﻟب‬‫ا‬.
•‫ﺗﻮﻓﲑ‬‫يئﺔ‬‫ﺑ‬‫ﲻﻞ‬‫ﻣﻼﲚﺔ‬.
•‫ام‬‫ﱰ‬�‫ا‬‫ﺣﻘﻮق‬‫ﺴﺎن‬�ٕ‫ﻻ‬‫ا‬.
•‫ﺗﻘﺎء‬‫ر‬�‫ﺘﻮى‬�‫ﺴ‬‫ﲟ‬‫ﺸﺔ‬‫ﳌﻌي‬‫ا‬.
•‫ﺣﲈﯾﺔ‬‫يئﺔ‬‫ﺒ‬‫ﻟ‬‫ا‬.
•‫ﺴﺎﳘﺔ‬‫ﳌ‬‫ا‬‫ﰲ‬‫ﯿﺦ‬�‫ﺳ‬‫�ﺮ‬‫ﯾﺔ‬‫ﻮ‬‫اﻟﻬ‬‫ﯿﺔ‬‫ﻨ‬‫ﻃ‬‫اﻟﻮ‬.
•‫اﶈﺎﻓﻈﺔ‬‫�ﲆ‬‫ﯿﺔ‬‫ﺻ‬‫ﺧﺼﻮ‬‫ﳣﻊ‬�‫ا‬.
•‫ﺴﺎ�ﺪ‬‫ﻣ‬‫ة‬‫ﳣﻊ‬�‫ا‬‫�ﲆ‬‫ﺒﺔ‬�‫ا‬‫ﻮ‬‫ﻣ‬‫ﺘﻄﻮرات‬‫ﻟ‬‫ا‬‫�ﻗتﺼﺎدﯾﺔ‬‫ﯿﺔ‬‫ﺘﻘن‬‫ﻟ‬‫ا‬‫و‬�‫اﳊﺎﺻ‬‫ﰲ‬‫ا�ول‬‫ﺘﻘﺪﻣﺔ‬‫ﳌ‬‫ا‬.

25. ‫و�ﻟﺮﰬ‬‫ﻣﻦ‬‫ار‬‫ﺮ‬‫ﺘﻘ‬�‫ﺳ‬‫ا‬‫ﻣﻔﺎﻫﲓ‬‫وﺿﺎع‬ٔ‫أ‬‫و‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬)‫ﱃ‬ٕ‫ا‬‫�ﺪ‬‫ﻣﺎ‬(‫�ﲆ‬‫ﺴﺎ�ﺔ‬‫ﻟ‬‫ا‬‫اﻟﻌﺎ‬‫ﯿﺔ‬‫ﳌ‬.
‫ٕن‬‫ﺎ‬‫ﻓ‬‫ﻨﺪاءات‬‫ﻟ‬‫ا‬‫ﰲ‬‫ﻨﻄﻘﺔ‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﺑ‬‫ﺮ‬‫اﻟﻌ‬‫ﳣﺮة‬�‫ﺴ‬‫ﻣ‬‫وﻣﻮ�ﺔ‬‫لﻠﻘﺎﲚﲔ‬‫�ﲆ‬‫ﴩﰷت‬‫ﻟ‬‫ا‬‫ﯿﺪ‬�ٔ‫ﺘأ‬‫لﻠ‬�‫ﲆ‬‫ﯿﺔ‬‫ﳘ‬ٔ‫أ‬‫اﻟﻘيﺎم‬‫ﯿﳤﺎ‬‫ﻟ‬‫ﺴﺆو‬‫ﲟ‬
‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫وواﺟبﺎﲥﺎ‬‫ﳓﻮ‬‫ﳣﻊ‬�‫ا‬.
‫ﻛﲈ‬‫ن‬ٔ‫أ‬‫ﻣﻌﻈﻢ‬‫ات‬‫ر‬‫ﻣبﺎد‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬،‫ﺴﺎت‬‫ﺳ‬‫لﻠﻤﺆ‬‫ن‬ٕ‫ا‬‫ﱂ‬‫�ﻜﻦ‬،‫ﯿﻌﻬﺎ‬‫ﲨ‬‫ﻻ‬‫ال‬‫ﺰ‬�‫ﰲ‬‫�ﺪود‬
‫اب‬‫ﺮ‬‫ٕﻋ‬‫ﻻ‬‫ا‬‫ﻋﻦ‬�‫ا‬‫ﻮ‬‫ﻨ‬‫ﻟ‬‫ا‬‫ﻨﺔ‬�‫ﺴ‬‫ﳊ‬‫ا‬‫ﺴﺎت‬‫ﺳ‬‫لﻠﻤﺆ‬‫ﲡﺎﻩ‬‫ﳣﻊ‬�‫ا‬‫ا�ي‬‫اول‬‫ﺰ‬�‫ﺸﺎﻃﻬﺎ‬�‫ﻓيﻪ‬.
‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﰲ‬‫ﻨﻄﻘﺔ‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﺑ‬‫ﺮ‬‫اﻟﻌ‬

26. ‫اﳌﻌﻠﻮﻣﺎت‬ ‫اﻓﻖ‬‫ﺮ‬‫ﻣ‬‫ﳣﻌﺎت‬�‫ا‬‫و‬
‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬ ‫ﳣﻌﺎت‬‫ﳎ‬‫و‬ ‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬:‫ﳣﻊ‬�‫ا‬ ‫ﻣﻦ‬ ‫ﺟﺰء‬ ‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬ ‫ن‬ٕ‫ا‬,‫ﺸﻜ‬� ‫اﻟﱵ‬ ‫ﳣﻌﺎت‬�‫ا‬‫و‬‫اﳌـﺮض‬ ‫ﻣﻦ‬ ‫ﻮ‬Societal
sickness‫اض‬‫ﺮ‬‫ﻣ‬ٔ‫أ‬ ‫ﻣثﻞ‬:‫اﳊـﺮوب‬ ‫و‬ٔ‫أ‬ ‫اﻟﻔﻘـﺮ‬ ‫و‬ٔ‫أ‬ ‫ﯾﺔ‬‫ﴫ‬‫ﻨ‬‫ﻟﻌ‬‫ا‬..‫ﻣـﻊ‬ ‫ﺘﻌـﺎرض‬‫ﺗ‬ ‫اض‬‫ﺮ‬‫ﻣـ‬ٔ�‫ا‬ ‫ﻫـﺬﻩ‬ ‫ٕن‬‫ﺎ‬‫ﻓـ‬‫ﻟ‬‫ا‬‫ﺘـﺪﻓﻖ‬
‫لﻠﻤﻌﻠﻮﻣﺎت‬ ‫اﳊﺮ‬.
‫اﳌﻌﻠﻮﻣﺎت‬ ‫اﻓﻖ‬‫ﺮ‬‫ﻣ‬ ‫ﻣﻦ‬ ‫و�ﲑﻫﺎ‬ ‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬-ٕ‫ﻻ‬‫ا‬ ‫ا�ا�ﺮة‬‫و‬ ‫اث‬‫ﱰ‬‫اﻟ‬ ‫�ﲆ‬ ‫لﻠﺤﻔﺎظ‬ �‫ﻣتﲀﻣ‬ ‫ﻧﻈﺮة‬‫ﯿﺔ‬‫ﻧ‬‫ﺎ‬‫ﺴ‬�:‫ﻣﱳ‬ ‫ﰲ‬ ‫ورد‬
‫ا‬ ‫ـﺐ‬‫ـ‬‫ﻧ‬‫ﺎ‬� ‫ـﻦ‬‫ـ‬‫ﻣ‬ ‫ـﺪم‬‫ـ‬‫اﳌﻘ‬ ‫ـﺮ‬‫ـ‬�‫ﺮ‬‫ﺘﻘ‬‫ﻟ‬‫ا‬‫و‬ ‫ـﻜﻮ‬‫ـ‬‫ﺴ‬�‫ﻮ‬‫ﯿ‬‫ﻟ‬"‫ـﻼ‬‫ـ‬‫ٕﻓ‬‫ﻻ‬‫ا‬"‫ﰲ‬ ‫ـﺪ‬‫ـ‬‫ﻨﻌﻘ‬‫ﳌ‬‫ا‬ ‫ﺘﺪ�ﺮة‬�‫ـ‬‫ـ‬‫ﺴ‬‫ﳌ‬‫ا‬ ‫ـﺪة‬‫ـ‬‫اﳌﺎﺋ‬ ‫ـ�ع‬‫ـ‬‫ﻻﺟ‬‫ـﱰة‬‫ـ‬‫اﻟﻔ‬14-16
‫ـﺎرس‬‫ـ‬‫ﻣ‬2003‫ا‬‫ـ‬‫ـ‬‫ﴪ‬�‫ﻮ‬‫ﺴ‬�‫ن‬ٔ‫أ‬ ‫ـﺎر‬‫ـ‬‫ﺒ‬‫ﺘ‬‫ﻋ‬‫ا‬ ‫ـﲆ‬‫ـ‬� ‫ـﺪ‬‫ـ‬‫ﺗﺆﻛ‬ ‫ـﺔ‬‫ـ‬‫اﲵ‬‫و‬ ‫ـﺎرة‬‫ـ‬‫ﺷ‬ٕ‫ا‬‫ﳌ‬‫ا‬‫و‬ ‫ﯿﻔﺎت‬�‫ـ‬‫ـ‬‫ﺷ‬‫ر‬ٔ�‫ا‬‫و‬ ‫ـﺎت‬‫ـ‬‫ﺒ‬‫ﳌﻜت‬‫ا‬‫ـﺎﺣﻒ‬‫ـ‬‫ﺘ‬
‫ا�ا�ﺮة‬ ‫ﺴﺎت‬‫ﺳ‬‫ﻣﺆ‬Memory institutions‫و‬ٔ‫أ‬‫ﳣﻌﺎت‬�‫ا‬ ‫ذا�ﺮة‬ ‫ﺴﺎت‬‫ﺳ‬‫ﻣﺆ‬.

27. ‫ﺴﺎﲥﺎ‬‫ﺳ‬‫وﻣﺆ‬ ‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬ ‫ﯿﺎت‬‫ﶺﻌ‬ ‫ا�وﱄ‬ ‫�ﲢﺎد‬)‫ٕﻓﻼ‬‫ﻻ‬‫ا‬:IFLA(‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬ ‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬ ‫ﻧﻘﺎش‬ ‫وﺟﲈ�ﺔ‬
IFLA Social Responsibilities Discussion Group (SRDG)
‫ﻣنﺬ‬‫�ﺎم‬1996‫م‬-‫ﻟﺖ‬‫و‬‫ﻨﺎ‬‫ﺗ‬�‫ﻗﻀﺎ‬‫ﺘﺼﻞ‬‫ﺗ‬‫ﯿﺔ‬‫ﳮ‬‫ﺑت‬‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬‫ﰲ‬‫ﯾﻒ‬‫ﺮ‬‫اﻟ‬-‫ﳏﻮ‬‫ﻣيﺔ‬ٔ�‫ا‬‫ﰲ‬‫ﺒ‬‫ﳌﻜت‬‫ا‬‫ﺎت‬-‫ﻓﺮض‬‫اﻟﺮﺳﻮم‬‫�ﲆ‬
‫�ﺪﻣﺎت‬‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬-‫ﯿﺔ‬‫ﳮ‬�‫ارد‬‫ﻮ‬‫اﳌ‬‫ﯾﺔ‬‫ﴩ‬‫ﻟب‬‫ا‬-‫ﲾﻮة‬‫اﳌﻌﻠﻮﻣﺎت‬‫ﯿﺔ‬‫ﻧ‬‫و‬‫ٕﻟﻜﱰ‬‫ﻻ‬‫ا‬-‫ﯿﺔ‬‫ﳮ‬�‫ﺒﺎت‬‫ﻣﻜت‬‫ا‬‫ﺸﲈل‬‫ﻟ‬‫ﻨﻮب‬‫ﳉ‬‫ا‬‫و‬.
‫وﰲ‬‫�ﺎم‬1997‫م‬‫ﻧﺖ‬‫ﻮ‬‫�ﻜ‬‫ﻨﺔ‬‫ﳉ‬‫اﻟﻮﺻﻮل‬‫اﳊﺮ‬‫لﻠﻤﻌﻠﻮﻣﺎت‬‫ﯾﺔ‬‫ﺮ‬‫وﺣ‬‫ﺒﲑ‬‫ﺘﻌ‬‫ﻟ‬‫ا‬:
Committee on Free Access to Information and Freedom of Expression
‫ﺒﺎدرة‬‫ﳈ‬‫�ﺰ‬‫ﺰ‬‫ﺘﻌ‬‫ﻟ‬‫اﻟﻮﺻﻮل‬‫اﳊﺮ‬‫لﻠﻤﻌﻠﻮﻣﺎت‬‫ﯾﺔ‬‫ﺮ‬‫وﺣ‬‫ﺒﲑ‬‫ﺘﻌ‬‫ﻟ‬‫ا‬,‫وﲢﻤﻞ‬‫�ﲆ‬‫�ﺎﺗﻘﻬﺎ‬‫اﻟﻌﺪﯾﺪ‬‫ﻣﻦ‬‫ﳘﻮم‬‫ا‬‫ﯿﺎت‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬
‫اﻟﱵ‬‫ﺴﺪ‬‫ﺘﺠ‬‫ﺗ‬‫ﰲ‬‫ﻣﻮﺿﻮ�ﺎت‬‫ﻣثﻞ‬:
‫ﲤﻜﲔ‬‫اء‬‫ﺮ‬‫اﻟﻔﻘ‬,‫��ﺔ‬ٕ‫ا‬‫و‬‫ﻣﻌﻠﻮﻣﺎت‬‫ﻋﻦ‬‫ﻓﲑوس‬‫ﻧﻘﺺ‬‫ﻨﺎ�ﺔ‬‫ﳌ‬‫ا‬‫ﯾﺔ‬‫ﴩ‬‫ﻟب‬‫ا‬)‫�ﯾﺪز‬(,�‫وﻗﻀﺎ‬‫ﺴﲔ‬‫ﳉن‬‫ا‬,‫اﻟﻮﺻﻮل‬‫و‬‫ﱃ‬ٕ‫ا‬‫ﻧﺖ‬‫ﱰ‬‫ٕﻧ‬‫ﻻ‬‫ا‬,
‫وﳏﻮ‬‫ﻣيﺔ‬ٔ�‫ا‬,‫وﺷﻔﺎﻓيﺔ‬‫اﳊﻜﻮﻣﺎت‬‫ﳌﲀﲿﺔ‬‫ﺴﺎد‬‫ﻟﻔ‬‫ا‬..

28. ‫ﺒﺎت‬‫لﻠﻤﻜت‬ ‫�ﻜيﺔ‬‫ﺮ‬‫ﻣ‬ٔ�‫ا‬ ‫ﯿﺔ‬‫ﶺﻌ‬‫ا‬‫ﯿ‬‫ﻟ‬‫ﺴﺆو‬‫لﻠﻤ‬ ‫ﺘﺪ�ﺮة‬�‫ﺴ‬‫ﳌ‬‫ا‬ ‫اﳌﺎﺋﺪة‬‫و‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬ ‫ﺔ‬
ALA’s Social Responsibilities Round Table (SRRT)
‫ﺒﻠﻎ‬‫ﯾ‬‫ﲻﺮﻫﺎ‬‫ن‬ٓ�‫ا‬‫ﻛﱶ‬ٔ‫أ‬‫ﻣﻦ‬‫ﺑﻌﲔ‬‫ر‬ٔ‫أ‬ً‫ﺎ‬‫�ﺎﻣ‬)‫ﺸئﺖ‬�ٔ‫أ‬‫�ﺎم‬1969‫م‬(.‫ﺗﻀﻢ‬‫و‬‫اﳌﺎﺋﺪة‬‫ﻓﺮق‬‫ﲻﻞ‬‫ﻣتﺨﺼﺼﺔ‬‫ﰲ‬‫ﰐ‬ٓ�‫ا‬:
‫ﯾﺔ‬‫ﺮ‬‫اﳊ‬‫ﯾﺔ‬‫ﺮ‬‫اﻟﻔﻜ‬,‫اﻟﺼ�ﺎﻓﺔ‬‫و‬�‫ﺒﺪﯾ‬‫ﻟ‬‫ا‬,‫يئﺔ‬‫ﺒ‬‫ﻟ‬‫ا‬‫و‬,‫ﺌﻮن‬�‫ﺸ‬‫ﻟ‬‫ا‬‫و‬‫ﯾﺔ‬‫ﻮ‬‫ﺴ‬‫ﻟن‬‫ا‬,‫اﳉﻮع‬‫و‬‫اﻟﻔﻘﺮ‬‫و‬‫ﴩد‬‫ﻟت‬‫ا‬‫و‬,�‫ﺳ‬‫و‬‫ﯿﺎﺳﺔ‬‫اﳌﻌﻠﻮﻣﺎت‬‫ﰲ‬‫اﳌﺼﺎﱀ‬
‫اﻟﻌﺎﻣﺔ‬,‫ﯿﺎت‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫و‬‫ﯿﺔ‬‫ﻟ‬‫و‬�‫ا‬,�‫وﻋﻄ‬‫�ﻦ‬‫ر‬‫ﻣﺎ‬‫�ﺮ‬‫ﻮ‬‫ﻟ‬‫ﻨﺞ‬‫ﯿ‬�,‫ﺸﺬوذ‬‫ﻟ‬‫ا‬‫و‬‫اﳉنﴘ‬,‫ﺴﻼم‬‫ﻟ‬‫ا‬‫و‬,‫ﺘﺐ‬‫ﻛ‬‫و‬‫ﻃﻔ‬ٔ�‫ا‬‫ﺎل‬‫�ﲀن‬‫ﺮ‬‫ﻣ‬ٔ�‫ا‬‫ﻣﻦ‬
‫�ﺬور‬‫ﯾﻘيﺔ‬‫ﺮ‬‫ﻓ‬ٔ‫أ‬,‫وﲢﺎﻟﻔﺎت‬‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬,‫ﯾﺔ‬‫ﺮ‬‫اﳊ‬‫و‬‫ﰲ‬‫ﻣﺎ�ﻦ‬ٔ‫أ‬‫اﻟﻌﻤﻞ‬,‫ﻗﺎﺑﺔ‬‫ﺮ‬‫اﻟ‬‫و‬‫�ﲆ‬‫ﻣﻌﺮوﺿﺎت‬‫ﺘﺎﺣﻒ‬‫ﳌ‬‫ا‬,‫ﺸﻜيﻞ‬�‫و‬‫ﺒﲀت‬�‫ﺷ‬
‫�ﲆ‬‫ﻧﻄﺎق‬‫�ﺎﳌﻲ‬,‫وﺣﻔﻆ‬‫اﻟﻮ�ﺋﻖ‬‫ﯿﺔ‬‫ﺻﻠ‬ٔ�‫ا‬,‫ﯿﺔ‬‫ﻃ‬‫ا‬‫ﺮ‬‫ودﳝﻘ‬‫ﺣﻮﳈﺔ‬‫ﯿﺔ‬‫ﶺﻌ‬‫ا‬‫�ﻜيﺔ‬‫ﺮ‬‫ﻣ‬ٔ�‫ا‬‫ﺒﺎت‬‫لﻠﻤﻜت‬,‫و‬‫ﯾﺔ‬‫ﴫ‬‫ﻨ‬‫ﻟﻌ‬‫ا‬,�‫وﻗﻀﺎ‬‫ﺒﺔ‬‫ﻣﻜت‬
‫اﻟﻜﻮﳒﺮس‬,‫و�ﻼﻗﺎت‬‫اﻟﻌﲈل‬,‫ﺗﻌﻠﲓ‬‫و‬‫ﺒﺎت‬‫ﳌﻜت‬‫ا‬

29. ‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫اﻓﻖ‬‫ﺮ‬‫ﳌ‬‫اﳌﻌﻠﻮﻣﺎت‬
.1‫ﯾﺔ‬‫ﺮ‬‫ﺣ‬‫اﻟﺘﻔﻜﲑ‬‫ﺘﻌﺒﲑ‬‫ﻟ‬‫ا‬‫و‬‫ﺗﺪاول‬‫و‬‫اﳌﻌﻠﻮﻣﺎت‬)‫ﻣﻄﻠﺐ‬‫ﺋيﺲ‬‫ر‬‫اﻃﯿﺔ‬‫ﺮ‬‫ل�ﳝﻘ‬(
.2‫اﻟﺜﻘﺎﻓﺔ‬‫اﳌﻌﻠﻮﻣﺎﺗﯿﺔ‬)‫اﻟﻮﻋﻲ‬‫اﳌﻌﻠﻮﻣﺎﰐ‬(
.3‫اﻟﺼﻨﺎ�ﺎت‬‫اﻟﺜﻘﺎﻓيﺔ‬‫اﻗتﺼﺎد‬‫و‬‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬‫ﳮﯿﺔ‬‫ﻟﺘ‬‫ا‬‫و‬‫�ﺘﺪاﻣﺔ‬‫ﺴ‬‫ﳌ‬‫ا‬
.4‫ا�ﺔ‬‫و‬‫اﳊﻜﻮﻣﺔ‬‫ﻧﯿﺔ‬‫و‬‫ٕﻟﻜﱰ‬‫ﻻ‬‫ا‬‫اﻛﺰ‬‫ﺮ‬‫وﻣ‬‫ٕ�ﺣﳤﺎ‬‫ا‬‫ﯾﺐ‬‫ر‬‫اﻟﺘﺪ‬‫و‬‫�ﲆ‬‫�ﺪﻣﺎﲥﺎ‬
.5‫ﯾﻌﺎت‬‫ﴩ‬�‫اﳌﻠﻜيﺔ‬‫ﯾﺔ‬‫ﺮ‬‫اﻟﻔﻜ‬‫اﳊﻔﺎظ‬‫و‬‫�ﻠﳱﺎ‬‫اﻟﺘﻮﻋﯿﺔ‬‫و‬‫ﲠﺎ‬
.6‫ﺑيئﺔ‬‫اﻟﺘﻌﻠﲓ‬‫ﻋﻦ‬‫ﺑﻌﺪ‬‫اﻟﺘﻌﲅ‬‫و‬‫ٕﻟﻜﱰوﱐ‬‫ﻻ‬‫ا‬
.7‫اﻟﻨﻔﺎذ‬‫لﻠﻤﻌﻠﻮﻣﺎت‬‫ﳣﻌﯿﺔ‬�‫ا‬‫اﳋﺪﻣﺎت‬‫و‬‫اﻟﻌﺎﻣﺔ‬)‫تﺒﺎت‬‫ﳌﻜ‬‫ا‬‫اﻛﺰ‬‫ﺮ‬‫ﻣ‬‫ﳣﻊ‬�‫ا‬Community Centers(

30. ‫ﺗﺼﻮر‬‫ﻣتﲀﻣﻞ‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫لﻠﻤ‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﺒﺎت‬‫لﻠﻤﻜت‬
•‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﰲ‬‫اﳌﻘﺎم‬‫ول‬ٔ�‫ا‬�‫رﺳﺎ‬‫ﺻﺪق‬‫و�ﺪﻣﺔ‬‫ﯿﺔ‬‫ﻧ‬‫ﺎ‬‫ﺴ‬�ٕ‫ا‬‫ﲥﺪف‬‫ﱃ‬ٕ‫ا‬‫ﲢ‬‫ﺴﲔ‬‫ﺣيﺎة‬
‫ﳣﻊ‬�‫ا‬‫ﻣﻦ‬‫�ﻼل‬‫ﻨﺎول‬‫ﺗ‬‫ﺸ�ت‬‫ﻣ‬‫ﻨﺔ‬‫ﯿ‬‫ﻣﻌ‬‫ﰲ‬‫يئﺔ‬‫ﺑ‬‫ﻨﺔ‬‫ﯿ‬‫ﻣﻌ‬‫ﳚﺎد‬ٕ‫ا‬‫و‬‫�ﻠﻮل‬‫ﯿﺔ‬‫ﲻﻠ‬‫ﻟ‬‫ﻬﺎ‬.
•‫ﻨﺎك‬‫ﻫ‬‫ﻧﻮ�ﺎن‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫لﻠﻤ‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﺒﺎت‬‫لﻠﻤﻜت‬:
•‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﳣﻊ‬‫لﻠﻤﺠ‬�‫اﳋﺎر‬‫ﲡﺎﻩ‬‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬‫اﻛﺰ‬‫ﺮ‬‫ﳈ‬‫ل�ا�ﺮة‬‫ﯿﺔ‬‫ﻧ‬‫ﺎ‬‫ﺴ‬�ٕ‫ﻻ‬‫ا‬‫و‬‫ﺜﻘﺎﻓﺔ‬‫ﻟ‬‫ا‬‫اﳊﻀﺎرة‬‫و‬‫وﱔ‬‫ﻣﺎ‬
‫ﳚﺐ‬‫ن‬ٔ‫أ‬‫ﺒﺤﺚ‬‫ﺗ‬‫ﻨﻪ‬‫ﻋ‬‫دارة‬ٕ‫ا‬‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬‫ﯿﻄﺔ‬�‫ﺸ‬‫ﻟن‬‫ا‬‫اﳌﺪرﻛﺔ‬‫لﻠﻔﺮص‬‫اﳋﺎرﺟيﺔ‬‫اﳌﻔيﺪة‬.
•‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﺒﺔ‬‫لﻠﻤﻜت‬‫ﲡﺎﻩ‬‫ﳣﻊ‬�‫ا‬�‫اﳋﺎر‬‫�ﲆ‬‫اﺧتﻼف‬‫ﺘﻮ�ﺗﻪ‬�‫ﺴ‬‫ﻣ‬,‫ﺣ‬‫يﺚ‬ٔ‫أ‬‫ﺒﺪ‬‫ﺗ‬‫ﺒﺔ‬‫ﳌﻜت‬‫ا‬
‫ﺴﻬﺎ‬‫ﻨﻔ‬‫ﺑ‬‫ﰒ‬‫ﺴﺔ‬‫ﺳ‬‫اﳌﺆ‬‫اﻟﱵ‬‫ﳣﻲ‬‫ﺗن‬‫ﻟﻬﺎ‬‫وﻫﻜﺬا‬....

31. ‫�ﲀﻣﻞ‬‫ﺑﻌﺎد‬ٔ�‫ا‬‫ﺴﺔ‬‫ﶆ‬‫ا‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫لﻠﻤ‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﺒﺎت‬‫لﻠﻤﻜت‬‫ل�ا�ﻞ‬‫اﳋﺎرج‬‫و‬,‫ﺣيﺚ‬‫ﺗﻌﻜﺲ‬‫ا‬‫ﺳﻬﻢ‬ٔ�‫ﰻ‬‫ﺑﻌﺪ‬‫ﻣﻦ‬
‫ﺑﻌﺎد‬ٔ‫أ‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫ﯿﺔ‬‫ﻋ‬�‫�ﺟ‬‫ﰲ‬‫اﲡﺎﻫﲔ‬‫ﻣتﻀﺎد�ﻦ‬‫ﺘﻌﱪ‬‫ﻟ‬‫ﻋﻦ‬‫ﻧﻮع‬‫ﯿﺔ‬‫ﻟ‬‫ﺴﺆو‬‫ﳌ‬‫ا‬‫اء‬‫ﻮ‬‫ﺳ‬‫ﰷ‬‫ﻧﺖ‬‫ل�ا�ﻞ‬‫و‬ٔ‫أ‬‫لﻠ�ﺎرج‬.
‫اﻟﻌﺎﻟ�ي‬‫ا�جﺘﻤﻊ‬
‫اﻟﻌﺮ�ﻲ‬‫ا�جﺘﻤﻊ‬
��‫ا�ح‬‫ا�جﺘﻤﻊ‬
‫اﳌ‬‫ﺗتﺒﻌهﺎ‬‫اﻟ�ي‬‫اﳌﺆﺳﺴﺔ‬ ‫ﻣﺠﺘﻤﻊ‬‫ﻜﺘﺒﺔ‬
‫ﻟﻠﻤﻜﺘﺒﺔ‬��‫اﻟﺪاﺧ‬‫ا�جﺘﻤﻊ‬
‫ﻣﻦ‬‫ا�ي‬‫ﯾﻔﻜﺮ‬‫ﯾﻘﲓ‬‫و‬‫اﻟﻌﻼﻗﺎت‬‫ﺑﲔ‬‫تﺒﺎت؟‬‫ﳌﻜ‬‫ا‬
‫ﻣﻦ‬‫ا�ي‬‫ﯾﻘﱰح‬‫ٕﻗﺎﻣﺔ‬‫ا‬‫ٕﺗﻔﺎﻗيﺎت‬‫ا‬‫وﻣﻌﺎﻫﺪات‬‫�ﺮوﺗﻮ‬‫و‬‫�ﻮﻻت‬‫ﺑﲔ‬
‫تﺒﺎت؟‬‫ﳌﻜ‬‫ا‬‫وﻣﻦ‬‫ﯾﺘﻮﱃ‬‫ﻨﻔيﺬﻫﺎ‬‫ﺗ‬‫و‬ٔ‫أ‬‫ﯿﻠﻬﺎ؟‬‫ﺗﻔﻌ‬‫و‬‫ﻧﻘﻞ‬‫ﺑﻨﻮدﻫﺎ‬‫ﻣﻦ‬
‫ﺑﻨﻮد‬‫ات‬‫ﺮ‬‫وﻓﻘ‬‫ﺑﺔ‬‫ﻮ‬‫ﻣﻜت‬‫ٕﱃ‬‫ا‬‫ﻓﻌﺎل‬ٔ‫أ‬‫و�ﺪﻣﺎت‬‫ﻣﻠﻤﻮﺳﺔ؟‬

32. ‫اﻓﻊ‬‫و‬‫د‬‫ﻗﺎﻣﺔ‬ٕ‫ا‬‫ﺘ�ﺎﻟﻔﺎت‬‫ﻟ‬‫ا‬‫ﯿﺔ‬‫ﯿﺠ‬‫ﺗ‬‫ا‬‫ﱰ‬‫�ﺳ‬‫ﺑﲔ‬‫اﻓﻖ‬‫ﺮ‬‫ﻣ‬‫اﳌ‬‫ﻌﻠﻮﻣﺎت‬‫ﯿﺔ‬‫ﺑ‬‫ﺮ‬‫اﻟﻌ‬
•‫اﲡﺎﻫﺎت‬‫�ﯿﺎﺳﺎت‬‫ﺳ‬‫و‬‫وﺧﻄﻂ‬‫اﳊﻜﻮﻣﺎت‬‫ﳓﻮ‬‫ﳣﻊ‬‫ﳎ‬‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬...‫ﳣﻌﺎت‬‫ﳎ‬‫ﳣﺪ‬‫ﺗﻌ‬‫ﰲ‬‫ﺑﻨﺎء‬‫اﻗتﺼﺎدﻫﺎ‬‫�ﲆ‬�‫ﺻﻨﺎ‬‫ﺔ‬‫ﻓﺔ‬‫ﺮ‬‫اﳌﻌ‬‫اﻟﺘ�ﺎرة‬‫و‬‫ﰲ‬‫ﻣﻌﻈﻢ‬
‫ﺷﲀل‬ٔ‫أ‬‫ﻨﺘ�ﺎت‬‫ﳌ‬‫ا‬‫اﳋﺪﻣﺎت‬‫و‬‫اﳌﻌﻠﻮﻣﺎﺗﯿﺔ‬....
•‫ﳮﯿﺔ‬�‫ات‬‫ر‬‫ﻗﺪ‬‫اﻃﻦ‬‫ﻮ‬‫اﳌ‬‫�ﺴﺎﺑﻪ‬ٕ‫ا‬‫و‬‫اﻟﺜﻘﺎﻓﺔ‬‫اﻟﻮﻋﻲ‬‫و‬‫اﳌﻌﻠﻮﻣﺎﰐ‬)‫اﻃﻦ‬‫ﻮ‬‫اﳌ‬‫ٕﻟﻜﱰوﱐ‬‫ﻻ‬‫ا‬:e-citizen(.
•‫ﺗﻔﺎع‬‫ر‬‫ا‬‫�ﲀﻟﯿﻒ‬‫نﯿﺔ‬‫ﺗﻘ‬‫اﳌﻌﻠﻮﻣﺎت‬‫ﺒﯿﻘﺎﲥﺎ‬‫ﺗﻄ‬‫و‬‫ﰲ‬‫ﳎﺎﻻت‬‫ﯾﺔ‬‫ﻮ‬‫ﺣي‬‫�ﺸﻤﻞ‬:‫ﻣﻦ‬ٔ�‫ا‬–‫اﳉﺮد‬–‫ٕ�ﺎرة‬‫ﻻ‬‫ا‬–‫اﻟﺘ‬‫ﻌﻠﲓ‬‫ٕﻟﻜﱰوﱐ‬‫ﻻ‬‫ا‬-‫اﻻﺗﺼﺎل‬
‫ﳣﻊ‬‫ﲟﺠ‬‫ﺘﻔيﺪ�ﻦ‬�‫ﺴ‬‫ﳌ‬‫ا‬..
•‫ﺗﻔﺎع‬‫ر‬‫ا‬‫ﺳﻌﺎر‬ٔ‫أ‬‫ﻣﺼﺎدر‬‫اﳌﻌﻠﻮﻣﺎت‬‫�ﲆ‬‫اﺧتﻼف‬‫ﺷﲀﻟﻬﺎ‬ٔ‫أ‬‫اﻋﻬﺎ‬‫ﻮ‬‫ﻧ‬ٔ‫أ‬‫و‬.
•‫ﻧﺪرة‬�‫اﻟﻌﲈ‬‫ﺑﺔ‬‫ر‬‫اﳌﺪ‬‫اﻋﯿﺔ‬‫ﻮ‬‫اﻟ‬‫ﺘﻄﻠﺒﺎت‬‫ﳌ‬‫اﻟﻌﴫ‬.
•‫ﳏﺪودﯾﺔ‬‫ارد‬‫ﻮ‬‫اﳌ‬‫اﳌﺎﻟﯿﺔ‬‫اﻓﻖ‬‫ﺮ‬‫ﳌ‬‫اﳌﻌﻠﻮﻣﺎت‬.

33. ‫ﻣﺪى‬‫ﺘﻌﺪاد‬�‫ﺳ‬‫ا‬‫اﻓﻖ‬‫ﺮ‬‫ﻣ‬‫اﳌﻌﻠﻮﻣﺎت‬‫ﯿﺔ‬‫ﺑ‬‫ﺮ‬‫اﻟﻌ‬‫ٕﻗﺎﻣﺔ‬‫ﻻ‬‫ﲢﺎﻟﻔﺎت‬‫ﺳﱰ‬ٕ‫ا‬‫ﯿﺔ‬‫ﯿﺠ‬‫ﺗ‬‫ا‬
•‫�ﺪم‬‫وﻋﻲ‬‫و‬ٔ‫أ‬‫ﯿﺎب‬‫ﻏ‬‫ﻣﻔﻬﻮم‬‫ﺘ�ﺎﻟﻔﺎت‬‫ﻟ‬‫ا‬‫ﺒﺎﺗﻪ‬‫ﻣتﻄﻠ‬‫و‬‫وﻣنﺎﻓﻌﻪ‬‫�ي‬‫ﻣﻌﻈﻢ‬‫ﻗيﺎدات‬‫ﻣ‬‫اﻓﻖ‬‫ﺮ‬‫اﳌﻌﻠﻮﻣﺎت‬.
•‫ﺿﻌﻒ‬‫ﺒﲎ‬‫ﻟ‬‫ا‬‫ﯿﺔ‬�‫ﺳ‬‫ﺳﺎ‬ٔ�‫ا‬‫ورﰷ�ﺰ‬‫ﺘ�ﺎﻟﻔﺎت‬‫ﻟ‬‫ا‬,‫ﺸﻤﻞ‬�‫و‬:‫ﻨﻈﻢ‬‫ﻟ‬‫ا‬‫ﯾﺔ‬‫ر‬‫ٕدا‬‫ﻻ‬‫ا‬–‫اﻟﻘﻮى‬‫ا‬�‫ﻟﻌﺎﻣ‬–‫ﻣﺼﺎدر‬
‫اﳌﻌﻠﻮﻣﺎت‬–‫ﻟﻮﺟيﺎ‬‫ﻮ‬‫�ﻜن‬‫اﳌﻌﻠﻮﻣﺎت‬‫ﯿﻘﺎﲥﺎ‬‫ﺒ‬‫ﺗﻄ‬‫و‬–‫ﺒﲀت‬�‫ﺷ‬‫اﻻﺗﺼﺎل‬‫ﺑﻂ‬‫ﺮ‬‫اﻟ‬‫و‬‫ﻋﻦ‬‫ﺑﻌﺪ‬..
•‫اﻟﻈﺮوف‬‫ﯿﺔ‬�‫ﺳ‬‫ﯿﺎ‬�‫ﺴ‬‫ﻟ‬‫ا‬‫ﯿﺔ‬‫ﻣن‬ٔ�‫ا‬‫و‬‫ﻧﲔ‬‫ا‬‫ﻮ‬‫اﻟﻘ‬‫و‬‫ﯾﻌﺎت‬‫ﴩ‬‫ﻟت‬‫ا‬‫و‬
‫�ﲆ‬‫ﻧﺐ‬‫ﺎ‬‫اﳉ‬‫ﺧﺮ‬ٓ�‫ا‬,‫ﳒﺪ‬:
‫لﻠﻐﺔ‬‫ا‬‫ا�ﺪة‬‫ﻮ‬‫اﻟ‬–‫ﺜﻘﺎﻓﺔ‬‫ﻟ‬‫ا‬‫ﺸﱰﻛﺔ‬‫ﳌ‬‫ا‬–‫اﻟﻌﺎدات‬‫ﯿﺪ‬‫ﻟ‬‫ﺘﻘﺎ‬‫ﻟ‬‫ا‬‫و‬‫ﺑﺔ‬‫ر‬‫ﺘﻘﺎ‬‫ﳌ‬‫ا‬–‫ﺘﻘﺪا‬‫ﳌﻌ‬‫ا‬‫ت‬
‫ﺴﺎﺋﺪة‬‫ﻟ‬‫ا‬............‫ﻟﻜﻦ‬‫و‬‫ﺒﻘﻰ‬‫ﺗ‬‫ﺒﺔ‬‫ﻏ‬‫اﻟﺮ‬‫ادة‬‫ر‬ٕ‫ﻻ‬‫ا‬‫و‬...
‫اﻟﻀﻌﻒ‬ ‫ﻧﺐ‬‫ا‬‫ﻮ‬‫ﺟ‬
‫ا�ﳤﺪﯾﺪات‬
‫اﻟﻘﻮة‬ ‫ﻧﺐ‬‫ا‬‫ﻮ‬‫ﺟ‬
‫اﻟﻔﺮص‬

34. ‫لﻠﻘﺎء‬‫ا‬ ‫ﻣﻠﺨﺺ‬ ‫ﻗ‬ ‫اﳌﻌﻠﻮﻣﺎت‬ ‫ﺧتﺼﺎﴆ‬ٕ‫ا‬‫ﺎﺋﺪ‬
‫�ﻦ‬‫ﴩ‬‫اﻟﻌ‬‫و‬ ‫اﳊﺎدي‬ ‫اﻟﻘﺮن‬
‫ٕﺑﺪاع‬‫ﻻ‬‫ا‬
‫ﯿ‬‫ﻓﻌ‬‫ا�ا‬‫ﺔ‬
�‫اﻟﻜﻔﺎ‬‫ت‬
‫ﻋﲈ‬ٔ�‫ا‬ ‫ور�دة‬ ‫ٕﺑﺘﲀر‬‫ﻻ‬‫ا‬‫ل‬
‫ﴩو�ﺎت‬‫ﳌ‬‫ا‬‫و‬ ‫�ﺸﻄﺔ‬ٔ�‫ا‬
‫ﻣﻊ‬ ‫ﯿﺠﯿﺔ‬‫ﺗ‬‫ا‬‫ﱰ‬‫�ﺳ‬ ‫اﰷت‬‫ﴩ‬‫اﻟ‬
‫ﺧﺮى‬ٔ�‫ا‬ ‫ﯿﺌﺎت‬‫ﻟﻬ‬‫ا‬
‫ٕﲡ‬‫ا‬ ‫ﰲ‬ ‫ٕﺟ�ﻋﯿﺔ‬‫ﻻ‬‫ا‬ ‫اﳌﺴﺆوﻟﯿﺔ‬‫ﺎﻫﲔ‬
‫تﺒﺎت‬‫ﳌﻜ‬‫ا‬ ‫�ﻨﺔ‬ ‫�ﻼﻗيﺎت‬ٔ‫أ‬ ‫يﺜﺎق‬‫ﻣ‬
‫اﳌﻌﻠﻮﻣﺎت‬‫و‬
1
2
3
4

35. https://entrepreneurship.wfu.edu/external/uploads/ese/files/IMG_0161.JPG

36. Sherif Shaheen