The Art of Listening shows how important is listening in communication and to lead a better life. one will opent the book of life only when one understands the art of listening

1. The Art of Listening

2. I tell you everything that is really nothing, and nothing of what is everything, do not be fooled by what I am saying. Please listen carefully and try to hear what I am not saying. — Charles C. Finn

3. What is listening? Listening a neglected art? - Facts How important is listening? - Quotes What stops us from listening? Active listening Why listening is important? Listening vs life

4. The speaker is presenting his talk from Constructivist perspective and his own position and values influence his choice of material and the way he present it. It is neither possible nor desirable to be value-free in such an important area of human endeavor as education. However, it is up to you, the listener, to engage with the ideas presented from your own values and perspectives.

5. One day, the father of a very wealthy family took his son on a trip to the country with the express purpose of showing him how poor people live. They spent a couple of days and nights on the farm of what would be considered a very poor family. On their return from their trip, the father asked his son, "How was the trip?" "It was great, Dad.“ "Did you see how poor people live?" the father asked. "Oh yeah," said the son. "So, tell me, what did you learn from the trip?" asked the father.

6. The boy's father was speechless. Then his son added, "Thanks Dad for showing me how poor we are." Isn't perspective a wonderful thing? We have a small piece of land to live on and they have fields that go beyond our sight. We have servants who serve us, but they serve others. We buy our food, but they grow theirs. We have walls around our property to protect us, they have friends to protect them." The son answered: "I saw that we have one dog and they had four. We have a pool that reaches to the middle of our garden and they have a creek that has no end. We have imported lanterns in our garden and they have the stars at night. Our patio reaches to the front yard and they have the whole horizon.

9. FACTS

12. As seen in table below, listening is learned first and used most, but taught least. Learned Used Taught Listening 1st Most (45%) Least Speaking 2nd Next most (35%) Next least Reading 3rd Next least (16%) Next most Writing 4th Least (9%) Most

13. In a spoken message, 55% of the meaning is translated non-verbally, 38% is indicated by the tone of voice, while only 7% is conveyed by the words used (Mehrabian, 1981). LISTENING AND MEANING

14. Spoken words only account for 30 -35% of the meaning. The rest is transmitted through nonverbal communication that only can be detected through visual and auditory listening (Birdwhistell, 1970).

15. The average person talks at a rate of about 125 – 175 words per minute, while we can listen at a rate of up to 450 words per minute (Carver, Johnson, & Friedman, 1970). LISTENING AND SPEECH RATES

16. On average, viewers who just watched and listened to the evening news could only recall 17.2% of the content when not cued, and the cued group never exceeded 25% (Stauffer, Frost, & Rybolt, 1983). LISTENING AND MEMORY

17. Listening is tied to effective leadership (Bechler & Johnson, 1995; Johnson & Bechler, 1998). Leaders listen with an open mind by not becoming emotional or defensive (Orick, 2002). LISTENING AND LEADERS

18. LISTENING AND EDUCATION Students do not have a clear concept of listening as an active process that they can control. Students find it easier to criticize the speaker as opposed to the speaker’s message (Imhof, 1998).

19. Physicians interrupt 69% of patient interviews within 18 seconds of the patient beginning to speak. As a result, in 77% of the interviews, the patient’s true reason for visiting was never elicited (Lee, 2000). LISTENING AND HEALTHCARE

20. How Important is listening ?

21. Listening is the most powerful form of acknowledgment … a way of saying, “You are important.”

22. Listening builds stronger relationships …creates a desire to cooperate among people because they feel accepted and acknowledged.

23. Listening creates acceptance and openness …conveys the message that “I am not judging you.”

24. Listening leads to learning …openness encourages personal growth and learning

25. Listening reduces stress and tension …minimizes confusion and misunderstanding, eliminating related stress and tension

26. Listening is CRITICAL in conflict resolution … much conflict comes from the need to be heard. Successful resolution depends on being a non-anxious presence .

27. Quotes

28. "When you've learned how to Listen, well that's when you've learned everything you need to know in your life!" -- Glynn David Harris Listener of the Year International Listening Association's 1999

29. The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them. — Ralph Nichols

30. "Listening looks easy, but it's not simple. Every head is a world.“ -- Cuban Proverb

31. “ When you listen to somebody else, whether you like it or not, what they say becomes part of you.” -- David Bohm

32. If in all our practices of life we could learn to listen . . . . if we could grasp what the other persons are saying as they them-selves understand what they are saying, the major hostilities of life would disappear for the simplest reason that misunderstanding would disappear. — Harry Overstreet

33. Listening means an awareness, an openness to learning something new about another person. Interrupting, even for clarification, can seem to be rude, but listening with the intent to learn is an approach to a different type of conversation. — Elizabeth Debold

34. Listening promotes being heard …”Seek first to understand, then be understood.” - Stephen Covey

35. I think I'll learn more from listening. Anything I would say I already know. — Anonymous student explaining while she did not wish to participate in a discussion, quoted in Christian Science Monitor

36. Effective listeners remember that "words have no meaning - people have meaning." The assignment of meaning to a term is an internal process; meaning comes from inside us. And although our experiences, knowledge and attitudes differ, we often misinterpret each other’s messages while under the illusion that a common understanding has been achieved. — Larry Barker

37. What stops us from listening? Barriers to listening? Bad/poor listening habits? What interferes with listening?

51. LISTEN TO UNDERSTAND Before I can walk in another person’s shoes, I must remove my own. Unknown

52. Shiva Kumar H.M [email_address] Thank you