Chuang Shu-Ting

Taiwan Taiwan

M.S. in Service Science at Tsing Hua University

Education

- Conduct agile service design methodology research for B2B from customer perspective to company's inside system built. - Specialties:Double Diamond method, Design Thinking™ and tools as service blueprint, customer journey map, persona, stakeholder, and BPMN. - Service design projects with MOS burger, Yilan agriculture organic food store, Hsin-Chu visual impairment organization, and analyzed the Homeless,library issues on relevant workshops. - More than three years experiences on UX and CRM from securities investor to local-business-district development have given me a deepen expertise on interdisciplinary communication and integration.