As consumers, we expect (even better: demand!) that companies move quickly to adapt to our ever changing needs and desires and find innovative solutions to delight and engage us, especially in the digital world! Technology and strategies are continuously evolving to meet the needs of the ‘always connected’ customer. Retailers need to work hard to keep up with this incredibly fast pace and making the best use of customer experience platforms is crucial when every single % on conversion rates count.

2. THE ASOS SITECORE
AZURE JOURNEY

3. 2017 confidential

4. 2017 confidential

5. 2017 confidential

6. 2017 confidential

7. 2017 confidential

8. 2017 confidential

9. 2017 confidential

10. 2017 confidential

11. 2017 confidential

12. 2017 confidential

13. 2017 confidential

14. 2017 confidential

15. 2017 confidential

16. 2017 confidential

17. 2017 confidential

18. 2017 confidential

19. 2017 confidential

20. 2017 confidential

21. 2017 confidential

22. 2017 confidential

23. 2017 confidential

24. 2017 confidential

25. 2017 confidential

26. 2017 confidential

27. 2017 confidential

28. 2017 confidential

29. 2017 confidential

30. 2017 confidential

31. 2017 confidential

32. 2017 confidential

33. 2017 confidential

34. 2017 confidential

35. 2017 confidential

36. 2017 confidential

37. 2017 confidential

38. 2017 confidential

39. 2017 confidential

40. 2017 confidential

41. 2017 confidential

42. 2017 confidential

43. 2017 confidential

44. 2017 confidential

45. 2017 confidential

46. 2017 confidential

47. 2017 confidential