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Clients and accelerating:
10 years, 10 lessons
Sarah Jones
GÉANT (officially), DCC (in <3 still)
sarah.jones@geant.org
Twitter: @sarahroams
DMPonline 10th year anniversary celebration week, 16– 20 November 2020
https://www.dcc.ac.uk/events/dmponline-10th-year-anniversary-celebration-week
Don’t panic!
The prospect…
• Sudden removal of core funding
• Active service with growing user base
• Need to start charging to cover maintenance cost
• People are used to getting it for free
• What does this even cost to run?
• Argh!
Know your values
Image by Richard Balog https://unsplash.com/photos/H9GZgI6jU7Y
Be true to yourself
• It mattered that our codebase remained Open
• Didn’t want to sell out / spin out
• We wanted free access to the tool where possible
• Led to freemium model
Be honest
Image by Gaelle Marcel https://unsplash.com/photos/9DZY0mO98xU
Things take time!
• It took years to figure out what to charge and how
• Told people it was coming but unsure when
• Lots of additional work (contracts, SLA, processes…)
Double/treble any estimate and don’t beat yourself
up about not getting stuff done!
Sound people out
Image by Kelly Sikkema https://unsplash.com/photos/6mUIYJvS2_I
Finger in the air time
• Mentioned price range and checked gut reactions
• Spoke to some individuals to understand position
• Loose ‘market research’
Just do it!
Image by Glodi Miessi https://unsplash.com/photos/ushzBuB_OYY
What’s the worst that can happen?
• Some upset customers, but…
• 0-60 in a matter of months
• Break neck acceleration
Grow your team
Image courtesy of Magdalena Drafiova
Phew!
• Less single points of failure
• Avoid burnout and stress
• Leverage different skillsets
Collaborate internationally
Image courtesy of Sarah Jones
Code collaborators
• Two heads are better than one
• More insights and richer decisions
• New features for free!
https://github.com/DMPRoadmap
Build community
Image courtesy of DCC
We are ‘DMP’ family!
• Regular user groups
• Knowledge exchange drop-ins
• Newsletter
• Socials!
Big thanks to Magdalena!
Continue to innovate
Image by Alex Knight https://unsplash.com/photos/2EJCSULRwC8
Machine-actionable DMPs
• Better reuse of content
• More intuitive / customised
• Tailored recommendations and help
• Derive more value for researchers, funders, unis
Above all – enjoy the ride!
Image courtesy of DCC https://www.flickr.com/photos/digitalcurationcentre/32991485032

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DMPonline: 10 years, 10 lessons

  • 1. Clients and accelerating: 10 years, 10 lessons Sarah Jones GÉANT (officially), DCC (in <3 still) sarah.jones@geant.org Twitter: @sarahroams DMPonline 10th year anniversary celebration week, 16– 20 November 2020 https://www.dcc.ac.uk/events/dmponline-10th-year-anniversary-celebration-week
  • 3. The prospect… • Sudden removal of core funding • Active service with growing user base • Need to start charging to cover maintenance cost • People are used to getting it for free • What does this even cost to run? • Argh!
  • 4. Know your values Image by Richard Balog https://unsplash.com/photos/H9GZgI6jU7Y
  • 5. Be true to yourself • It mattered that our codebase remained Open • Didn’t want to sell out / spin out • We wanted free access to the tool where possible • Led to freemium model
  • 6. Be honest Image by Gaelle Marcel https://unsplash.com/photos/9DZY0mO98xU
  • 7. Things take time! • It took years to figure out what to charge and how • Told people it was coming but unsure when • Lots of additional work (contracts, SLA, processes…) Double/treble any estimate and don’t beat yourself up about not getting stuff done!
  • 8. Sound people out Image by Kelly Sikkema https://unsplash.com/photos/6mUIYJvS2_I
  • 9. Finger in the air time • Mentioned price range and checked gut reactions • Spoke to some individuals to understand position • Loose ‘market research’
  • 10. Just do it! Image by Glodi Miessi https://unsplash.com/photos/ushzBuB_OYY
  • 11. What’s the worst that can happen? • Some upset customers, but… • 0-60 in a matter of months • Break neck acceleration
  • 12. Grow your team Image courtesy of Magdalena Drafiova
  • 13. Phew! • Less single points of failure • Avoid burnout and stress • Leverage different skillsets
  • 15. Code collaborators • Two heads are better than one • More insights and richer decisions • New features for free! https://github.com/DMPRoadmap
  • 17. We are ‘DMP’ family! • Regular user groups • Knowledge exchange drop-ins • Newsletter • Socials! Big thanks to Magdalena!
  • 18. Continue to innovate Image by Alex Knight https://unsplash.com/photos/2EJCSULRwC8
  • 19. Machine-actionable DMPs • Better reuse of content • More intuitive / customised • Tailored recommendations and help • Derive more value for researchers, funders, unis
  • 20. Above all – enjoy the ride! Image courtesy of DCC https://www.flickr.com/photos/digitalcurationcentre/32991485032