Building a culture to support long term investment in the quality of products

1. The pace of change
Sjors Timmer, The Community Workshop Sessions ‘13

2. 1. Continuous improvement
2. The pace of change
3. Building strength

3. Continuous Improvement

4. Continuous Improvement

5. Via: http://stanfy.com/approach/

6. [Continuous Improvement] is a system that
says there is no limit to people’s creativity.
People don’t go to Toyota to work they go
there to think
!
- Taiichi Ohno
Author of Toyota Production System

7. The pace of change

8. Every form of civilisation is a wise
equilibrium between firm substructure and
roaring liberty
!
- Eugen Rosenstock-Huessey
The Clock of the Long Now - Stewart Brand

9. Pace layering
in Stewart Brand - The Clock of the Long Now -

10. Pace of change
People
Culture
Organisation
Infrastructure
Interface
Interactions

11. Via: http://stanfy.com/approach/

12. Time to complete feedback loop
People
Culture
Organisation
Infrastructure
Interface
Interactions

13. In a healthy society each level is allowed to
operate at its own pace, safely sustained by
the slower levels below and kept invigorated
by the livelier levels above.
!
– Stewart Brand
The Clock of the Long Now - Stewart Brand

14. Pace layers in action

15. Via: http://jonty.co.uk/bits/dagstandards-currentjobs.png
People

16. Culture

17. Culture

18. Infrastructure
Via: http://googleblog.blogspot.co.uk/2013/04/happy-birthday-campus-london-youve.html

19. Infrastructure

20. Every form of civilisation company is a wise
equilibrium between firm substructure and
roaring liberty
!
- Eugen Rosenstock-Huessey
The Clock of the Long Now - Stewart Brand

21. The Five Whys
The core idea of Five Whys is to tie
investments directly to the prevention
of the most problematic symptoms.
http://www.fastcodesign.com/1669738/to-get-to-the-root-of-a-hard-problem-just-ask-why-five-tim

22. Six whys
People
Culture
Organisation
Infrastructure
Interface
Interactions

23. Every why brings us closer to the
root cause but also closer to a
layer where things are harder and
slower to change

24. At no point did we drop everything to focus
solely on training. Instead, we made
incremental improvements to the process
constantly
!
- Eric Ries
http://www.fastcodesign.com/1669738/to-get-to-the-root-of-a-hard-problem-just-ask-why-five-tim

25. Building strength

26. Archiving the models allowed architects to
keep the traces of creativity […]; de-
archiving them meant they could rediscover
those traces of design invention that time
had left intact.
!
- Albena Yaneva
Made by the Office for Metropolitan Architecture: an ethnography of design, 2009, page 65

27. http://www.archined.nl/en/reviews/2010/engels/blue-foam/

28. The biggest part of our work [...] disappears
automatically. [...] But you can't look at
these designs as waste. They're ideas; they
will survive in books.
!
- Rem Koolhaas
We're Building Assembly-Line Cities and Buildings, Der Spiegel 2011

29. http://www.dezeen.com/2010/05/05/oma-book-
machine-at-the-architectural-association/
OMA book machine

30. What can we do in the digital world?

31. Via http://craigmod.com/journal/digital_physical/

32. Via http://craigmod.com/journal/digital_physical/

33. Via http://craigmod.com/journal/digital_physical/

34. Via http://craigmod.com/journal/digital_physical/

35. Via http://finalfinal.com/

36. Via https://blog.gov.uk/

38. It’s not about improving products,
it’s about building a system that
enables products to be improved
continuously

39. Thank you
Sjors Timmer, The Community Workshop Sessions ‘13