Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013

1. Intelligent Business
Processes
Raising the IQ
of your business processes
Sandy Kemsley l www.column2.com l @skemsley

2. Agenda
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What makes a business process intelligent:
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Visibility
Automation
Prediction
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How intelligent processes can help your
business
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Getting started with intelligent business
processes
Copyright Kemsley Design Ltd., 2013
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3. What’s Your Process IQ?
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4. How Smart Are Your Processes?
Process Intelligence
l BI applied to processes
l Dashboard view of
running processes
l Historical reports
l BPMS content only
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Intelligence about
processes
Intelligent Processes
l Actionable dashboards
l Automated activities
based on external events
l Content from multiple
sources
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Processes that act
intelligently
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5. What Can Intelligent Processes
Do?
Predict future problems
Recommend pre-emptive actions
Automate problem avoidance
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6. Intelligent Process Capabilities
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7. Intelligent Process Capabilities
Visibility
Automation
Prediction
Intelligent Processes
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8. Process Visibility: Informational
Context For Knowledge Workers
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Model end-to-end
process
Model
Measure via direct
instrumentation
Measure
Monitor relative to
model and KPIs
Monitor
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9. Process Automation:
Sense And Respond
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Orchestration
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Decisioning
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Guardrails for
knowledge work
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Exception escalation
Events
Rules
Process
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10. Predictive Process Analytics:
Avoiding What Might Go Wrong
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Temporal analytics
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Missed deadlines
predicted rather
than detected
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What-if scenarios
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Pre-emptive
problem avoidance
Model
Prediction
History
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11. Benefits Of Intelligent Processes
Intelligent Process
Capability
Measurable Benefits
Process monitoring
Visibility to management
Workforce optimization
Automated decisioning
Consistent, faster decisions
Adaptation to changing
conditions
Business processes as a
competitive differentiator
Knowledge worker context
Reduced time finding information
Higher-quality decisions
Pre-emptive problem
avoidance
Improved customer satisfaction
Copyright Kemsley Design Ltd., 2013
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12. Creating Intelligent Processes
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13. Getting Started: Methodology
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Driving initiatives
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Quality or process
improvement
Innovation
Culture
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Methodology
Models
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Enterprise
architecture
Value chain
Process
Technology
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14. Getting Started: Technology
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Core system events
Integration/automation
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Process management
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Decision management
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Methodology
Complex event
processing
Technology
Analytics
Culture
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Visualization
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Prediction
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Recommendations
Copyright Kemsley Design Ltd., 2013
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15. Getting Started: Culture
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Identification and
alignment of goals
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Information
transparency
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Technology
Culture
Trust in intelligent
processes
Methodology
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16. Slides at www.slideshare.net/skemsley
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
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