The document discusses listening skills and provides activities to improve listening abilities. It begins by defining hearing versus listening, noting that listening requires conscious effort to understand. It then discusses the importance of listening in communication and relationships. Several listening models and strategies are presented, including active listening techniques. Finally, three activities are described to practice and improve listening skills: a game of telephone, selective listening, and group storytelling.

1. WORKSHOP
HUELVA, 2016

2. MY GOAL:
Decision making
Intention plan
MESSAGE
YOUR GOAL??
Intention reasoning
Perception
-VERBAL/NON VERBAL
INFORMATION
-PERSONAL
IDENTITIES(Experiences,
attitudes, skills, perceptions)
Feedback
Loop

3. speaking
25%
reading
13%
writing
12%
listening
50%
(Gilman & Moody 1984)

4. • HEARING: Involuntary process (sense)
• LISTENING: Voluntary process which requires
conscious action to make sense out of what we
hear. (mind)
– It means focussing on the speaker’s words and
intention.
– It implies showing verbal and non verbal signs of
listening.

5. • Listening is the most fundamental component
of communication skills. It helps us:
– Improve our interpersonal relationships
– Have a better understanding of others, and
empathise
– Maximise our productivity
– Solve problems

6. • HEARING
• FOCUSSING ON MESSAGE
• COMPRENHENDING & INTERPRETING
• ANALYZING & EVALUATING
• RESPONDING
• REMEMBERING

7. QUESTIONING / CLARIFICATION
– OPEN ENDED QUESTIONS
REPEATING – PARAPHRASING -REFLECTING
Perceiving
Paying attention
Remembering
Thinking and reasoning
Perceiving
Paying attention
Remembering
Perceiving
Paying attention
Remembering
Thinking and reasoning
Suggesting

8. non
A model of non verbal communication, adapted from Eunson 1987.
https://www.researchgate.net/publication/275965639_Non-Verbal_Communication

9. • Facial expression and gestures
• Voice signals
• Eye contact

10. • Communication is a two way dialogue.
• Conversation includes interactions that build
up a person’s self-steem.
• Good listening is seen as a cooperative
conversation .

11. There are two main reasons why people who are
learning a second language struggle with
listening:
1.- You can’t connect the sounds of the language
to words that you know on paper.
2.- You can make out the sounds of the language
and you can connect those sounds with
words, but you just don’t know what the
words mean.

12. Skilled listeners Unskilled listeners
Greater flexibility of listening
strategies.
Effectively use world and
discourse knowledge
Listen for main points
Not distracted by unknown
words
Rely on one or two listening
strategies
Overdependent on previous
knowledge
Listen for details
Easily distracted by unknown
words

13. • Affect
• Practice using authentic listening material
• Active listening:
– In face to face conversation
– In Simple active listening exercises that require
you to answer questions and solve puzzles in
response to a short audio clip

14. • Use pre-listening and post-listening activities
• Development and use of comprehension
checklists
• Foster the ability to summarize information
• Focus on form

15. L = Look interested
I = Involve yourself by responding
S = Stay on target
T = Test your understanding
E = Evaluate the message
N = Neutralize your feelings
IEEE-HKN. Effective listening skills workshop

16. BIBLIOGRAPHY
• Good Communication Starts with Listening. Nancy Foster. www.mediate.com
• Communication Skills. www.kent.ac.uk
• Listening skills. www.skillsyouneed.com
• Nonverbal Communication. Ambady and Rosenthal.
http://ambadylab.stanford.edu/pubs/1998Ambady.pdf
• Larry Vandergrift. 1998. Facilitating second language listening comprehension: acquiring
successful strategies.
• What Great Listeners Actually Do. Harvard Business Review. http://hbr.org
• http://www.fluentin3months.com/listening-skills/
• http://www.bbc.co.uk/worldservice/learningenglish/grammar/learnit/learnitv39.shtml
• IEEE-HKN. Effective listening skills workshop
• Enhanced L2 Listening Skills- Aiming for Automatization in a Multimedia Environment. Mª
Jesús Blasco Mayor. INDIAN JOURNAL OF APPLIED LINGUISTICS VOL. 35, NO. 1, JAN-JUN
2009.
COGNITIVE SKILLS: Procedures we implement to foster our accomplishment

17. THANKS FOR YOUR
ATTENTION
Ana Mª García Rodríguez

18. • Activity 1. A Game of Telephone
Telephone might be considered a child’s game,
but it’s actually a very useful exercise in
communication that those working to improve
their own or their team’s listening skills can
benefit from greatly. Participants should stand in
a line, or a circle. One person begins the game by
whispering a sentence to the person after them.
When the whispering part is over students will be
given a piece of paper and they will have to write
down what they understood…

19. • Activity 2. Selective Listening
• Selective listening is the act of hearing and
interpreting only parts of a message that seem
relevant to you, while ignoring or devaluing the
rest. Often, selective listeners will form
arguments before they’ve heard the full story,
making them not only poor listeners, but poor
speakers too! To see how it works let’s listen to
the list I’m going to tell you and try to memorize
as many as you can. Then write down as many as
you can remember.

20. • Activity 3. Group Storytelling
• A good listener should be able to view a discussion as a
whole, and not just its most immediate parts. The
group moderator will deliver the first sentence:
Ex: The other day I went to the store….
• Each participant in the group is responsible for making
up their own contribution to the story, a single
sentence that logically continues from the last.
Meanwhile, the group moderator should be keeping
track of the story on a computer or in a notepad… and
check contradictions.