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Researching culture
A practical how-to for designers
Dr. Sam Ladner
Copernicus Consulting
Be sure to download the accompanying audio!
Overview
• Geertz’s theory on culture
• What is culture?
 – Values
 – Behaviours
 – Symbols
• Crestwood Heights
• Designing doors
 – The moral implications of design
“Believing, with Max Weber, that man (sic) is an
            animal suspended in webs of significance that he
            himself has spun, I take culture to be those webs.”




Geertz, Clifford. 1973. The Interpretation of Cultures. New York: Basic Books., p. 5
A twitch
                      A wink
           A parodied wink
“Analysis, then, is sorting out the structures of
                                   signification.”




Geertz, Clifford. 1973. The Interpretation of Cultures. New York: Basic Books., p. 9
A twitch is a brute thing. It has no meaning because its
        creator has no intentionality in meaning.
“...culture consists of socially established
             structures of meaning in terms of which people do
                     such things as signal conspiracies...”




Geertz, Clifford. 1973. The Interpretation of Cultures. New York: Basic Books., p. 13
What is culture?



  Values

              Behaviours


               Symbols
Why study culture in design?
Value orientation model




 Adapted from Kluckhohn, F. R. (1953). Dominant and variant value orientations. Personality in Nature, Society and Culture. . J. a. K.
 Murrayh, F.R. New York, Knopf: 346.
Examples of value orientations
Types of behaviours
• Universals
• Specialities
• Alternatives
• Peculiarities




  Adapted from Linton, R. 1936. The Study of Man. New York: Appleton-Century Co.
Universals
Specialities
Alternatives
Peculiarities
Symbols: more than “brute
things”
Symbols: more than “brute
things”

             “This transformation from
         ‘brute things’ to social objects is
        performed mainly by the language
             that gives reality a social
                     existence.”
Emic versus etic
  Verstehen
Crestwood Heights: cohering
metaphors




House as property    House as stage
House as home       House as nursery
Case study: doors
Values shape design choices
Design choices create symbols
Design choices shape behaviours
Designed to guide
visitors inside.
Designed to tell people
the rules.
Who uses this door?
Designed to be behind
a second door.
Designed to not even
be a door at all.
Designed to be
glorious.
Who uses this door?
Who uses this door?

                 Photo courtesy of: http://www.flickr.com/photos/m-a-s/5531154544/
What are the moral
implications of designing a
self-closing door?
The assignment:
study door design as a way of
understanding cultural values
http://copernicusconsulting.net/culture-
coaching-sessions-improve/

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Researching culture: a practical how-to for designers

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  31. Essential finding from Latour:\n\n- Door-closers can be human and non-human\n- non-human door-closers are just as much a part of our world as human ones\n- We actually include non-humans in our world much more than we think\n- we anthropomorphize these non-humans\n- when we “delegate” our responsibility to close the door, we lose the moral responsibility to do so\n\nWhat happens when you create an automatically closing door?\n\n
  32. Go out and find some doors in a single, spatially bounded place. A single subway station. A single building. An enclosed park. A single place.\n\nTake pictures. Interview. Record. \n\nSort through the significances.\n\nStart with behaviours:\n- universals\n- specialities\n- alternatives\n- peculiarities\n\nObserve symbols\n\nInfer values using the value orientation model. What do these behaviours and symbols say about this organization’s value system?\n