This document summarizes a presentation about radical cross-collaboration at Cisco using design thinking and improv. The presentation covers:
- The presenter's role as a design thinking manager who facilitates workshops to drive innovation, bring user-centricity, and accelerate development.
- The typical product development lifecycle at Cisco and how design thinking is being used to bring user research earlier.
- The three phases of radical cross-collaboration - early meetings, establishing a common language through activities, and check-ins.
- Examples of workshops conducted including a security policy analytics workshop that aligned 5 cross-functional teams.
- Tips shared for facilitating effective workshops including assigning roles, being vulnerable, and celebrating ideas.
Disha NEET Physics Guide for classes 11 and 12.pdf
Radical Cross-Collaboration at Cisco with Design Thinking & Improv
1. ASLI ORS [Us-luh Ers]
When work & play tangles, magic happens…
..
www.asliors.com
Radical Cross-collaboration at Cisco
with Design Thinking & Improv
2. • About me
• What I do in my current role
• Stages of radical cross collaboration
• Testimonial
• Q & A
Agenda
6. My superpower
Soil
Water
Sun
• Authentic connection
• Play
• Emoting & expression
• Vulnerability
• Empathy
• Understanding
• Being seen
• Being heard
• Trusting
• Feeling safe
• Good food
• Inspiration
• Knowing what comes next
• Contributing with passion
• Clarity
• Agreement
• Sense of direction
10. “What’s Next”
Investment
Decision
Discover Define Explore
Validate with Users
Make Things
High Fidelity
Concept
Raw Ideas
THE
OPPORTUNITY
THE PROBLEMS
TO BE SOLVED
CREATIVE
POSSIBILITIES
Execute
Cisco Design Thinking Framework
Cisco Product Development Lifecycle
15. Training Cisco customers, partners & internal cross functional teams
Educate & Evangelize Design Thinking
16. Customer & Partner Workshops
• Build empathy among diverse teams
• Invite users into process
• Map end-to-end journey
100+
35+
Internal stakeholder workshops &
design sprints
• Quickly answer critical business questions &
validate concepts
• Encourage divergent thinking
• Enable fast iteration
• Align disparate teams
• Clarify points of confusion
• Assign ownership of action items
8
Trainings
• Cisco Live Tech Seminars with Customers: Barcelona, San Diego
• Partner Training: Milan, Germany, Switzerland
• Sales: San Jose, CA
• UX: San Jose, CA
75+
People consulted in DT Office Hours
• Mentor and consult cross functional teams to
run their own workshops during office hours
Design Thinking Activities since 09/17
17. 3 Phases of Radical Cross Collaboration:
1- Early on
2- Establishing Common Language
3- Check in
20. • Meet with stakeholders (in person if possible)
• Understand & help understand workshop goals
• Set expectations for commitment
Meet, Greet & Understand
21. • Align the disparate teams on a unified product vision and customer
experience by defining north star and building common understanding
• Rationalize duplications, conceptual models and terminology
• Bridge gaps between user workflow touch points
– Build more assistance in the UI
– Central landing pages
– Multiple entryways
Workshop Goals
23. • Silo design and development
• Org structure reflected in the UI
• Touchpoints and experience cliffs
• Overlapping functionality, conflicting conceptual models and
terminology
• Critical moments of customer journey been completely missed
Challenges
28. Key Decisions Made
ü Consolidated personas
ü Consolidated use cases
ü Agreed on Journey Maps &
Logical flows
ü Agreed on terminology and
navigation
ü Agreed on end to end
designs
Workshop Outcomes
ü Aligned 5 cross functional teams
on a vision
ü Accelerated development by
clarifying points of confusion
ü Identified concreate next steps,
action item and owners
Workshop Key Decisions & Outcomes