4. A Facilitative Leader:
Facilitative Leaders: Empower others to work together and
achieve common goals through relationships, processes and
outcomes. They make it easier for people to:
•Think, understand, & communicate their thoughts
• Work with others and focus on group goals and outcomes
•Speak up when there are challenges
•Make and carry out decisions
•Allow members to develop their own leadership potential
•Achieve high quality results through the group’s abilities
11. Key Assumptions
Because Facilitative Leaders manage relationships, processes and
outcomes. It is important that you take time to learn about yourself
so that you can best support others. For example do you understand
your:
•Natural Leadership stance
•Your innate relationship with Conflict
•Your communications strengths and challenges
•Your ability to build trust…quickly
All of these will be tested as you practice
facilitation skills and engage others.
Group Awareness
Facilitative
Leadership
17. 1) Choose to listen
2) Be an effective listener
3) Don’t interrupt unless necessary
4) Listening requires focus. You are
paying attention to the story, how it is
told, use of language and voice, body
language
5) Summarize to verify mutual
understanding, even where there is
disagreement
6) Don’t impose your solutions, you can
ask if they are interested.
IMPROVE LISTENING SKILLS
18. **Listening Activity**
Facts - A true statement that can be proven with evidence. It
can be verified.
Feelings – Listen for the emotions you hear
Values – What core principles or underlying personal driving
forces do you hear behind the feelings
Adapted from University of Minnesota Extension. NELD North Central 2014 Chicago Workbook. Created by Jody
Horntvedt and Toby Spanier
20. • Ask open ended questions that encourage broad thinking and
participation
• Use close-ended questions for details
• Listen actively
• Don’t evaluate
• Be comfortable with silence
• Be observant of body language
• Seek to understand, identify information to resolve conflict
• Offer genuine support
Supporting DIALOGUE
21. •Recognize emotions in others
•Have Fundamental “people skills”
•Have awareness of others’ needs/wants
•Consider others’ feelings as factors in
decision making
•Attempt to put yourself in someone else’s
shoes to feel & understand the person’s
perspective
PRACTICE EMPATHY
22. ACCEPTANCE IS SIMPLY NON-JUDGMENTAL
UNDERSTANDING
…NOT AGREEMENT, sanction, compliance,
sympathy, encouraging, and the like
…is simply seeing something the way it is and
saying, “That’s the way it is.”
PRACTICE ACCEPTANCE
24. Your Development Plan
Share an Inspiring Vision:
Create and communicate an
image of the future and get
others engaged in its pursuit.
Keep the mission out front.
Focus on Results, Process,
Relationships: Build a structure for
performance and satisfaction that
balances what gets done, the way it
happens, and how people treat
each other. The structure should
support continued work when you
are gone.
Seek Maximum Appropriate
Involvement: Leverage the talent
& interests of others around you
by including them appropriately
in the decision making process.
Work to increase trust and
commitment through
engagement.
Model Actions that Aid
Collaboration: Encourage diversity
of opinion and honor individual
perspectives. Help team members
stay focused on the task at hand
through modeling.
Design Pathways to Action:
Guide others in planning how to
solve problems and realize
opportunities. Help people see
alternatives when executing a
plan.
Bring out the Best in Others:
Coach individuals to do their best.
Listen as an ally. Support the
expression of others’ ideas. Work to
overcome obstacles.
Celebrate Accomplishment: Seize the moment to authentically celebrate
small successes. Acknowledge individuals and teams for their
contributions.
25. REFLECTION, QUESTIONS and
PLANNING
• Please share any
reflections from today
• Are there lingering
questions?
• In following sessions we
will discuss:
o Meeting Planning to
support excellent
facilitation
o Facilitation Skills
o Are there other items
we want to add?
Your vision is your picture of your company, project, etc. in the future. It is broad, doesn’t include action items or detailed information. It answers where we want to go. A vision statement is for your team, not your participants. Example of a vision statement: “Within the next five years, the Women’s Center will have helped create a safer, more harmonious community by helping women acquire the education, skills and resources necessary to build self-sufficient prosperous lives.”
What does a team with trust look like?
What are some ways you can see distrust exist within a team?
Any examples from BSFWWB work?
5 Elements of Trust: Communication, humility, reliability, competence, integrity (quality of being honest)
Audience participation time. There’s no wrong answer since the question asks “How many rectangles do YOU see?” vs how many rectangles are there. Encourage members to share their number and how they got to those numbers. We all may see this challenge differently
I’m wondering if you’ve noticed that these last slides have described what Leadership is but didn’t say that YOU have to be the only one contributing to these components of Leadership or hold these qualities in your group. One of the main goals listed for Facilitative Leaders, is how they create space to “support others in developing their own leadership potential”.
Give everyone the handout and ask each member to read a section. We will discuss after each section.
Pair off into partners. Each person has 3 minutes to share a story of their choice with their partner. Once the 3 minutes is up, complete the listening exercise sheet for yourself to help evaluate yourself as a listener.
C = Critique / Complaint
O = Offer new / old information
N = Negotiate change in other
T = Terminate / Take it personally
R = Righteous anger / indignation
O = Overt (passive) aggression
L = Lay blame
C = Critique / Complaint
O = Offer new / old information
N = Negotiate change in other
T = Terminate / Take it personally
R = Righteous anger / indignation
O = Overt (passive) aggression
L = Lay blame
Open questions examples:
If we went that direction, what do you think will happen?
That’s interesting. What was the thinking behind that?
What do you want me to take away from this?
Tell me more about that
**Use small group activity if you can’t get members to participate in large group**
There’s a level of acceptance within empathy. You don’t have to agree, condone or encourage negative behaviors…but there is some level of non-judgmental acceptance. For example.