Has your party has ever experienced not getting rollup status reported back, missing learner data, confusion over what to look for in a debug log or concerns with SCORM 2004 3rd Edition? Then join Dungeon Master Joe Donnelly and Ranger Kyle Patmor as they quest to limit lost SCORM completions in this webinar!

1. Always have an exit plan:
Questing to limit SCORM lost completions
With Dungeon Master Joe Donnelly and Ranger Kyle Patmor

2. Meet the players
Rustici Software: Learning technology experts since 2002
We help connect content and platforms across the eLearning ecosystem,
leveraging our expertise in SCORM, xAPI, cmi5, LTI, and AICC.
Joe Donnelly will help you navigate SCORM
lost completions and best practices.
Favorite character:
Ranger who talks to animals.
Kyle Patmor explores what steps
customers should take to troubleshoot.
Favorite character:
Ranger who hunts animals.

3. Our campaign
How do you escape the
dungeon with
completion treasure?
How do you find
where the obstacles
are?
1
2
3
4
How can I avoid the
obstacles?
How do I check
where the party went
wrong?

4. add pie chart here with responses
from signup.
Lost completions survey

5. SCORM 1.2
● Rarity that lost completions
are an issue.
● All the tips today work for
SCORM 1.2.
SCORM 2004
● Number one ticket type
as the learner is shown a
completion in the course,
but it does not show in
the LMS reporting.
● We’ll focus on SCORM
2004 primarily today.

6. Course
How to escape the dungeon with the treasure
Rustici Engine/
SCORM Cloud
SCORM Player Page
Browser LMS

7. Course
Where obstacles can get in the way
Rustici Engine/
SCORM Cloud
LMS
Browser
SCORM Player Page

8. Give clear navigation instructions.
Let the party know what they need to do.
Have an easy to locate exit button.
Show them the way out of the room.
1
2
3 Display a results page.
Give the party enough time to get the treasure and store it
securely before exiting the dungeon.
Campaign authoring best practices

9. Every adventure includes some
traps and monsters.
Here are some questions to help
figure out where things went
wrong for your learners.
Identifying and overcoming obstacles

10. What to do when the LMS
does not record completions
for any of the party.
Has anyone ever come back alive with the treasure?
No.

11. Problems getting the treasure from the chest
Some ways you can identify the obstacle:
● Launch your content in SCORM Cloud
and check the player debug logs.
● Check the browser console – could be
issue between content and player.
● Check any LMS logs (if you can’t use
SCORM Cloud)

12. Is there even treasure in the chest? Yup.

13. Is there even treasure in the chest? Nope.
No Terminate Call
No setValue for Completion or Success!

14. What to do when the LMS
records completions for only
some of the party.
Has anyone ever come back alive with the treasure?
Yes.

15. There is a problem between:
● Engine / SCORM Cloud & LMS
● SCORM Cloud & Reportage
● Player & LMS
Do we show the completion, but you don’t?

16. When it looks like we
don’t have it either, it’s
time to dig into the
registration details.
What to do with misplaced treasure

17. How to determine if it’s a
rollup issue.
Is the completion status in the runtime?
Yes.

18. ✅ ❌
Is the completion status in the runtime?

19. Your party had the treasure, but they
dropped it when exiting the dungeon!
More common with SCORM 2004 because
rollup is only triggered by an exitAll nav
request from the content or from
unloading the SCO.
The party encountered a rollup issue

20. Final, rolled up status not saved because:
● Frameset launch with no exit button.
○ Browser limitations when
unloading.
● Learner closes laptop without exiting.
● Mobile: learner exits app or OS
unloads it due to resources.
Main cause of rollup issues: Bad exits

21. How to determine where the
party went wrong.
Is the completion status in the runtime?
No.

22. There was a communication
problem between the SCORM
player page and Rustici
Engine/SCORM Cloud.
The adventurer fell into a pit

23. Campaign Goals
● For your party to walk away with the
golden completion.
● For the dungeon master to follow the
best practices of having a solid exit plan
and understanding mobile exits.
● For you to use these tools to see where
the obstacle occurred when trouble is
afoot.

24. A young orphan discovers she is
the long-lost heir to a powerful
throne and must master her
inheritance to reclaim her
rightful place.
Writing focus: character development
Have questions?
Ask us anything!
Email:
info@rusticisoftware.com
Learn more:
rusticisoftware.com | scorm.com | xapi.com