By leveraging Complaints Management Software and viewing complaints as a learning opportunity, businesses can turn a challenge into a competitive advantage. You can invest in complaints software that can seamlessly integrate with your existing quality management software to build a closed-loop system.

1. Enterprise
Complaints Management
System
1

2. Qualityze Complaint Management Software offers a powerful, cloud-based solution that revolutionizes the way you handle
customer concerns. Leveraging the power of AI and automation, Qualityze streamlines every stage of the complaint
lifecycle, from intake and analysis to investigation and resolution.
Qualityze integrates seamlessly with your existing workflows, offering a unified Enterprise Complaint Management System
built on the secure and trusted Salesforce cloud platform.
Qualityze empowers you to transform audits from time-consuming tasks into opportunities for continuous improvement.
Qualityze delivers a streamlined approach to managing customer concerns. From initial planning (efficiently capturing and
prioritizing complaints) to execution (swift investigation and resolution), and clear communication throughout the process,
Qualityze ensures every step of the Complaints Lifecycle is optimized for success..
Plan Schedule Prepare Execute
Track
Findings
Effectiveness
Review
Closure
2
Complaints Management

3. Qualityze Complaints Management Solution
Ensuring ISO 9001 & Regulatory Compliance
3
Capabilities Benefits
Industry Best
Practices
Implement your Complaints Management with
industry-proven best practices to improve your
product and process quality.
Electronic or
Digital Signature
Centralized
Complaints
Database
An electronic signature for every action and
decisions performed. Includes the name of the
signatory, the date and time of signature
execution.
Track all your Complaints records in a validated
system with detailed audit trail for a regulatory
environment.

4. Qualityze Complaints Management Solution
Ensuring ISO 9001 & Regulatory Compliance
4
Capabilities Benefits
Complaints QAI
Assistant
Identify, categorize, and prioritize complaints,
and recommend the next best actions for
resolutions.
Regulatory
Assessment
Customer
Experience
Type
Analyzes complaints to identify potential
regulatory violations, ensuring compliance.
A predefined template to capture information
such as Numbering Scheme, Task Model,
Section Names etc.

5. Qualityze Complaints Management Solution
Ensuring ISO 9001 & Regulatory Compliance
5
Capabilities Benefits
Customer Event Manage related complaints as a single unit,
ensuring all issues are addressed before
Customer Event closure.
Regulatory
Reporting
Adverse Events
Easily generate formal reports for regulatory
agencies detailing your compliance efforts and
commitment to customer safety.
Users can flag specific incidents where your
product or service caused harm or unintended
consequences.

6. Qualityze Complaints Management Solution
Ensuring ISO 9001 & Regulatory Compliance
6
Capabilities Benefits
In-Built
Investigation
Tools
Identify and eradicate the root cause(s) of the
problems through robust investigation tools.
Task List Approval
Customer
Response
Management
With task list approval, approver will have the
capability to approver right from the task
list without having to go into the detail of
the Complaints record.
Allows user to generate a customer letter with
using a predefined response template. The
template can be modified based on your
organization’s requirements.

7. • Qualityze Enterprise
Complaints Management System
• Ensuring ISO 9001 &
Regulatory Compliance
7
Capabilities
File Attachments Multiple files of any type can be attached to
a Complaints record and files are identified
by steps of the process.
Follow or
subscribe to
your important
quality records
Automated
Dynamic
Workflows
Allows user to keep track on progress of the
Complaints record they follow, even though they
do not own or have any active task. The system
will create an alert on the dashboard anytime
the followed Complaints records are updated.
Dynamic workflow configuration allows
user to create variations of workflow for
every Complaints record.
Benefits

8. Qualityze ComplaintsManagement Solution
Ensuring ISO 9001 & Regulatory Compliance
8
Capabilities
Dashboards &
Reports
Users can create any number of
Dashboards and reports.
Proactive Input
Validation
Iconic Color Code
Managed Workflow
Process
Proactive input validation helps guide the
user while reducing errors on later steps.
The color-coded icons quickly help the
user know “WHERE AM I” in the
managed workflow process.
Benefits

9. Qualityze Complaints Management Solution
Ensuring ISO 9001 & Regulatory Compliance
9
Capabilities
Notes for
important
reminders
Allows user to create a ‘sticky note’ to the self in
the portal. Use it as a personal reminder for the
actions need to be taken for the Complaints
resolution workflow or a specific task.
Portal Page
Alerts &
Notifications
Dynamic portal page provides a quick overview of
all the tasks for a user to complete. Approval, Task
Completion, Alerts, Notes, followed Complaints
records and the records owned by the user are
displayed on the portal page.
A notification service that provides information
in the homepage anytime any type of updates
occurs to the Complaints records that the user
own.
Benefits

10. Quality Management Software
Ensuring ISO 9001 & Regulatory Compliance
10
Capabilities
Chronology
Outlook Email
Approval
Every Complaintsrecord has a timeline of an
event which tells the user what happened when.
In other word a very high-level audit trail that
allows user to quickly understand the sequence
of activities that occurred in the life cycle of
Complaints record.
With this feature, approver do not have to sign into
the application to approve. User can simply reply
with words like ‘APPROVE’, ‘APPROVED’,
‘REJECT’, or ‘REJECTED’, as a response.
Benefits

11. Thank you!
www.qualityze.com
11