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CHAPTER 3
TYPES OF JOURNEY
Md Shaifullar Rabbi
Md Shaifullar Rabbi
Assistant Manager
Customer Support and Training Department
Sabre Travel Network Bangladesh Limited
BBA & MBA
Major in Tourism and Hospitality Management
Faculty of Business Studies
University of Dhaka
Md Shaifullar Rabbi
JOURNEY CONCEPT
This section defines the meaning of basic terms
that describe the anatomy of a journey. It also
explains how to identify the different trip types
such as:
➢One way journey (OW)
➢RoundTrip (RT)
➢CircleTrip (CT)
➢Round the WorldTravel (RW)
➢Open Jaw (OJ)
Md Shaifullar Rabbi
TYPES OF JOURNEY
❑One way journey (OW): When the traveler just goes from Origin
to Destination.
Example: DAC – CCU, DAC- KUL.
❑Round Trip (RT): When the traveler starts from one place and
come back to the same place using the same route is called as
round trip journey.
Example: DAC – DXB – JFK – DXB – DAC, DAC – LON – DAC.
❑Circle Trip (CT): When the traveler starts from one place to go
multiple destinations and come back to the same place using the
different route is called as round trip journey.
Example : DAC – AUH – LON – DEL –DAC, DAC – SIN – KUL –
BKK – DAC.
Md Shaifullar Rabbi
TYPES OF JOURNEY
❑Round the World Travel (RW): The journey in which the
traveler travels around the world and crosses the
international time zone, visiting multiple destinations.
We can call this types of journey CircleTrip also.
Example: DAC – HKG – SYD – YYZ – LON – DAC, DAC
– IST – RIO – LAX – SIN – DAC.
❑Open Jaw (OJ): When traveler goes from one place to
another place by air, from there, goes to a third place by
other means of travel and then takes a flight back to
where he started.
Example: DAC – BKK / KUL – DAC, DAC – DXB – LON
/ FRA – DXB – DAC.
Md Shaifullar Rabbi
ROUTINGTYPES
❑Fares are established not only by class of service or fare
type but also by routing type. For example, an economy
(Y) fare from LAX to HKG via the Atlantic would be
higher than the fare paid if the passenger traveled via
the Pacific. Consequently, it is important to first find out
what type of routing the passenger is taking in order to
quote the correct fare. The basic routings are generally
within the same IATA areas. For instance,
➢TC1 represents not just Area 1 but when used in
reference to routing types it means Travel within Area I
or the Western Hemisphere. Global Indicator: WH - for
Western Hemisphere travel. Example: RIO-MIA
Md Shaifullar Rabbi
ROUTINGTYPES
➢TC2 represents not just Area 2 but again when used to refer to routing
direction it means Travel within Area 2 or the Eastern Hemisphere.
Global Indicator:ER for Eastern Hemisphere travel. Example: GVA-JNB
➢TC3 represents Area 3 and also refers to Travel within Area 3 which is
part of Eastern Hemisphere travel. Global Indicator: EH for Eastern
Hemisphere routing Example: SIN-KTM
➢The long haul routings are between two areas. Such routings may
involve traveling via another area or ocean crossings, TC12 Travel
between Area 1 and Area 2 Global Indicator: AT via the Atlantic
Example: LON-NYC-RIOTC3]
➢Travel between Area 3 and Area 1 via the Pacific Global Indicator: PA
via the North l Central Pacific Example: SIN-YVR PN Pacific via North
America Example: SYD - LAX - RIO SP via the South Polar route
between the South Atlantic areas, Bolivia, Peru and the South West
Pacific over Auckland and Buenos Aires.
Md Shaifullar Rabbi
Md Shaifullar Rabbi
AIRLINESTERMINOLOGY
 AccompaniedTravel:When travel with more than one passenger is necessary.
 Infant: 0 to 2 years passengers. A person who has not reached his/her second
birthday as of the date of commencement of travel. Normally pay 10% of
normal adult fare. Indicated by IN.
 Child: Passenger 2 to 12 years old. A person who has reached his/her second
birthday not his/her 12th birthday and of the date of commencement of travel,
pays children fare. Also indicated by CH in the fare basis box on the ticket
after the fare followed by a slash.
 Global Distribution System: A Computer Reservations System (CRS) used to
store and retrieve information and conduct transactions related to air travel.
Major CRS operations that book and sell tickets for multiple airlines are
known as Global Distribution Systems (GDS), including those shown here.
 Un-Accompanied Minor: Children not accompanied by an adult require special
documentation and special escort fees may apply. The permitted age of travel
is airline dependent and specifics should be checked with the airline.
Md Shaifullar Rabbi
North Atlantic sub-area covers Canada, Greenland (GL), Mexico, and the USA which
includes Alaska, Hawaii, Puerto Rico and US Virgin Islands.
Mid Atlantic sub-area includes all of the Caribbean Area sub-area, Central America, South
America plus Panama Canal zone except Argentina, Brasil, Chile, Paraguay and Uruguay.
South Atlantic sub-area includes only Argentina, Brazil, Chile, Paraguay and Uruguay
(ABCPU).
ECAA - European Common Aviation Area
EMU-Economic & Monetary Union
Scandinavia: Denmark, Norway & Sweden
Middle East: Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar,
Saudi Arabia, Sudan, United Arab Emirates, Syrian,Yemen.
SEA- South East Asia Sub-area
SASC-South Asian Subcontinent Sub-area
Japan, Korea Sub-area: Japan, Korea, Democratic Republic of (ICP) Korea, Republic of
(KR)
South West Pacific Sub-area: American Samoa, Australia, Cook Islands, Fiji, French
Polynesia, Kiribati, Nauru, New Caledonia including Loyalty Islands, New Zealand
Md Shaifullar Rabbi
Md Shaifullar Rabbi
Md Shaifullar Rabbi
IATA – International AirTransport Association.
UFTAA – Universal Federation of Travel Agents
Association
ICAO – International Civil Aviation Organization
CAAB – Civil Aviation Authority of Bangladesh.
ATAB – Association OfTravel Agents Of Bangladesh.
TOAB –Tour Operators Association Of Bangladesh
BBR – Banker’s Buying Rate
BHC – Backhaul Check
BSP – Billing and Settlement Plan
CCP – Currency of Country of Payment
CF – Constructed Fare
COC – Country of Commencement of
InternationalTravel
CRS – Computer Reservations System
CT – CircleTrip
CTM – CircleTrip Minimum
ROE –Rate of Exchange
ISI – International Sale Indicator
LC F – Local Currency Fare
MPM – Maximum Permitted Mileage
N/A – Not Applicable
NUC – Neutral Unit of Construction
PNR – Passenger Name Record
SITI – Sold Inside andTicketed Inside
SITO – Sold Inside andTicketed Outside
SOTI – Sold Outside andTicketed Inside
SOTO – Sold Outside andTicketed
Outside
GSA – General Sales Agent
GDS-Global Distribution System
OAG — Official Airline Guide
PAT - Passenger AirTariff
TIM —Travel Information Manual
GMT- Greenwich MeanTime
ETKT – Electronic Ticketing
FBP – Fare Break Point
EMA – Extra Mileage Allowance
EMS – Excess Mileage Surcharge
EMU – Economic and Monetary Union
ET – Electronic TicketMd Shaifullar Rabbi
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay, or damage to baggage
is limited unless a higher value is declared in
advance and additional charges are paid. For
most international travel (including domestic
portions of international journeys) the liability
limit is approximately US$ 9.07 per pound
US$20.00per kilo) for checked baggage U.S.
$400.00per passenger for unchecked baggage
(including domestic portions of international
journeys). Some carriers assume no liability for
fragile, valuable or perishable articles.
Md Shaifullar Rabbi
PASSENGERS WITH REDUCED MOBILITY
Disabled people and people with reduced mobility need to know
before they start out that the facilities, services and infrastructure
on a journey are accessible. The lack of an accessible taxi or the
absence of any means to call for assistance on arrival at an airport can
prevent a disabled person or person with reduced mobility from using
air services. In addition to an accessible physical environment, a
successful journey depends on the quality of service provided, in
particular, by customer-facing staff along the various points of the
journey. For this reason, training is essential to ensure staff is well
briefed on their legal responsibilities and how to meet the needs of
disabled or reduced mobility passengers .
A "disabled person" or a "Person with Reduced Mobility" (PRM) is
someone whose mobility when using a means of transport is reduced on
account of a physical (sensory or locomotor, permanent or temporary),
intellectual disability or impairment, or any other cause of disability, or
age, and whose situation requires appropriate attention and the
adaptation to his or her particular needs of the service made available
to all passengers [Article 2 of Regulation (EC) No. 1107/2006] .
Md Shaifullar Rabbi
FARE CALCULATION
ONE -WAY JOURNEY: A one way journey is
considered to be any journey which is for
fare calculation purpose, is not a complete
round or circle trip journey entirely by air.
When a journey starts from a point(origin)
and end in a point other than the starting
point in different country. It may be point to
point journey or via one or more points.
Example: One Way journey: DAC( origin)
…….. DXB (destination) OR DAC/ BOM/
Md Shaifullar Rabbi
ONE-WAY BACKHAUL (BHC)/OWM
❖When we have established A routing which is a
one way journey and it is a indirect routing, and
there is a higher fare applicable from the Origin
to an Intermediate Stopover Point, then the
minimum check must be made, Which has to be
as BACKHAUL CHECK or BHC.
Formula:
o Only use basic fares with no surcharge
o Only consider higher rated intermediate
stopover point and not transit Point(s)
i.e."Origin to HIPs" less "Origin to Destination".
Md Shaifullar Rabbi
❑Example: Routing A-B-C-D Direct fare in sequence
AC = 400 HI (Higher Intermediate)
AB = 250
AD = 300 LO (Origin to Destination)
oSince the C is a higher intermediate stopover point from the
origin A, than the backhaul formula is applied.
o HI NUCAC 400 (Origin to HIP (Stopover))
oLO NUCAD 300 (Origin to Destination)
oBHD 100 (Backhaul Difference)
o + HI NUC 400
o OWM 500 (One way minimum fare in NUC)
Md Shaifullar Rabbi
RETURN / CIRCLETRIP JOURNEY
❑RETURN TRIP: Return trip journey involve travel
from one point to another and return by any air
route for which the same normal all year through
fare of the same class applies from the point of
Origin except (RTW, RoundThe World fare).
o If there is a published Return (RT) fare which is
not exactly double of 0.W fare, must always use
one half (1/2) of such specified RT fare for each
component. If no RT fare available, use the
published One-way (OW) fare.
o For the outbound, fare component; use the fare
level following actual direction of, travel. For the
inbound fare component, use the fare level from
the country of Origin.
Md Shaifullar Rabbi
CIRCLETRIP
Travel from and to the same point by a continuous,
circuitous air route, which may have TWO or MORE fare
components, which do not meet the round trip definition.
oFare levels : For the outbound fare component (and any
intermediate fare component) the fare level following
the actual direction of travel. For the inbound fare
component that returns to the country of origin use the
fare level from the country of origin. The fare
calculation must begin at the point of origin. Establish
the area of turnaround and select the fare break point.
Calculate each fare component on half RT basis in
accordance with normal rules.
oImportant: For the last fare component into the country
of origin, the fare applicable to such fare component
from the country of origin must be used.
Md Shaifullar Rabbi
CTM (CIRCLETRIP MINIMUM) CHECK
❑The fare for a circle trip must not be less than the highest direct
round trip fare from the point of origin to any stopover points on
the journey. The round trip published fares to be used as per the
direction from the country of origin.
oTo ensure that a circle trip fare construction does not undercut
the minimum permissible fare, the following procedure must be
taken.
1. Calculate each fare component on half return basis, increase
to the level of any higher intermediate ticketed point if
applicable.
2. Add the fares for the entire journey, (excluding ANY SIDE
TRIP fare).
3. Obtain the Circle Trip Minimum fare by determining the
highest round trip fare from the point of origin. All stopover
points on circle trip must be checked, (excluding side trip).
4. Compare the Circle Trip Minimum fare and the constructed
fare. The fare to be charged must be the higher of two
calculations above (between .2 and .3).
Md Shaifullar Rabbi
MIXED CLASS FARE
When a journey involves travel partly in one class (Y or J)
and partly in a higher class of service (J or F).
Construction method
oCalculate the fare in Economy class or Business class for
the entire journey between Origin and Destination.
oCalculate the differential for the sector(s) traveled in
higher class, i.e. The difference between the First and
Economy or Business class Or The difference between
the Business and Economy class
oAdd the differential(s) to the through Economy or
Business class fare.
Md Shaifullar Rabbi
ROUNDTHE WORLD (RTW)
❑Round The World fares: This is same as circle Trip fares, but RTW
journey is a continuous eastbound or westbound travel
commencing from and returning to the same point via both the
Atlantic (AT) and Pacific (P A) route.
oConstruction method *Round The World fare is constructed by
using the lowest combination of two or more half round trip fares
in order to produce the lowest total fare. Fare constructed from
the point of origin and return to the same point.
*Only normal fares may be used to construct a R TW fare, unless
otherwise indicated
*Certain standard construction points, regardless of the actual
itinerary will normally produce the lowest total around the world
fare.
Md Shaifullar Rabbi
ROUNDTHE WORLD MINIMUM CHECK
oThe total fare must not be less than the
lower of two round trip fares applicable to
the class of service used from the point of
Origin to any point en route in opposite
global direction.
oIt is not necessary whether or not these
Round The World fares are published in
both global directions, if there is no
published fare, we have to determine to use
of the lowest combination of sector fare.
Md Shaifullar Rabbi
FARE
➢For many travelers, the main factor influencing the decision of
which flights to book will be the fare charged for the journey. This
is particularly so for leisure travelers who are paying for the
ticket themselves, but also increasingly important for business
travelers as many companies are trying to reduce travel costs.
➢When checking availability, each booking code represents a
different cabin class or fare type. On all flights a variety of fares
are offered. Highest fares which are flexible are normal fares.
Those which are lower and less flexible are special fares.
➢Within each of these categories, there are different types of
fares. The general features of the most frequently seen fare types
are listed below. These are general guidelines, and restrictions of
each fare may vary, depending on the route flown. The rules of
each fare should be checked and passengers advised of any
restrictions.
Md Shaifullar Rabbi
IDENTIFYING CLASSES OF SERVICE
❑Generally, airlines offer three main classes of service:
oEconomy class
oBusiness class
oFirst class
➢Some airlines may differentiate within a class, and in
addition to the standard service may offer a superior
service within the same cabin. However, not all airlines
offer three classes - some have two and others may only
have one, and the classes offered may vary on different
routes with varying aircraft types.
Md Shaifullar Rabbi
CLASSES OF SERVICE
❑Economy Class
This is the main class of service offered and the service
provided at the airport and on board may vary from
airline to airline.
❑Business Class
For most airlines this class is a superior economy class,
offering speedier airport check-in, airport lounge
facilities, more comfortable on-board seating, superior
meal service and in-flight entertainment.
❑First Class
This is the premier class offered by airlines, and they
usually provide individual check-in facilities, airport
lounge facilities, superior seating and meal service and
individual in-flight entertainment.
Md Shaifullar Rabbi
IDENTIFYING FARETYPES
❑Generally there are two categories of air fares, normal
fares and special fares. Normal fares are available for
all classes of service and are flexible and therefore more
expensive. Generally normal fares are valid for one year.
Special fares have many restrictions attached to them,
such as minimum stay restrictions or advanced purchase
requirements. In general they are less expensive.
➢There are different fares types apply in different
markets, but they typically fall into the following
categories:
oNormal fares
oExcursion fares
oAPEX fares
oPEX and Super-PEX fares
Md Shaifullar Rabbi
NORMAL FARES
oFull fares for a First/Business/Economy Class service
fares published as normal fares. Children and infant
fares which are established as a percentage of a normal
fare are also considered to be normal fares.
oNormal fares are flexible, and there are no routing,
stopover, advance purchase or refund restrictions. They
may be re-routed without restriction and purchased on
a one way or round trip basis. Generally normal fares
are valid for one year.
oThe class of service normally appears on its own as the
fare basis, e.g. Y, C, F and YOW or YRT to identify one
way or round trip fares.
Md Shaifullar Rabbi
EXCURSION FARES
oReservations for excursion fares may
normally be changed, subject to minimum
and maximum stay requirements. They may
normally be purchased at any time, and
sold on a return basis. Routing and stopover
requirements are generally flexible, and
there are usually no refund restrictions.
oThe fare basis followed by the maximum
stay in terms of days or months
Md Shaifullar Rabbi
APEX FARES
oReservations for Advance Purchase
Excursion (APEX) fares usually may not be
changed without a penalty, and there is
often some type of refund restriction.
Usually no stopovers are allowed and direct
flights are used. They are normally sold on a
return basis, and have a minimum and
maximum stay requirement.
oThe codes AP, AN or AB are normally
included in the fare basis.
Md Shaifullar Rabbi
PEX AND SUPER-PEX FARES
oThese are Public Excursion fares and
have the same restrictions as APEX
fares but may be purchased at any
time. Usually no stopovers are allowed
and direct flights are used. There are
minimum and maximum stay
requirements, and they are normally
sold on a return basis.
oThe codes PX or SX are included in
the fare basis
Md Shaifullar Rabbi
Md Shaifullar Rabbi

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Chapter-3 Types of Journey//Computerized Reservation System

  • 1. CHAPTER 3 TYPES OF JOURNEY Md Shaifullar Rabbi
  • 2. Md Shaifullar Rabbi Assistant Manager Customer Support and Training Department Sabre Travel Network Bangladesh Limited BBA & MBA Major in Tourism and Hospitality Management Faculty of Business Studies University of Dhaka Md Shaifullar Rabbi
  • 3. JOURNEY CONCEPT This section defines the meaning of basic terms that describe the anatomy of a journey. It also explains how to identify the different trip types such as: ➢One way journey (OW) ➢RoundTrip (RT) ➢CircleTrip (CT) ➢Round the WorldTravel (RW) ➢Open Jaw (OJ) Md Shaifullar Rabbi
  • 4. TYPES OF JOURNEY ❑One way journey (OW): When the traveler just goes from Origin to Destination. Example: DAC – CCU, DAC- KUL. ❑Round Trip (RT): When the traveler starts from one place and come back to the same place using the same route is called as round trip journey. Example: DAC – DXB – JFK – DXB – DAC, DAC – LON – DAC. ❑Circle Trip (CT): When the traveler starts from one place to go multiple destinations and come back to the same place using the different route is called as round trip journey. Example : DAC – AUH – LON – DEL –DAC, DAC – SIN – KUL – BKK – DAC. Md Shaifullar Rabbi
  • 5. TYPES OF JOURNEY ❑Round the World Travel (RW): The journey in which the traveler travels around the world and crosses the international time zone, visiting multiple destinations. We can call this types of journey CircleTrip also. Example: DAC – HKG – SYD – YYZ – LON – DAC, DAC – IST – RIO – LAX – SIN – DAC. ❑Open Jaw (OJ): When traveler goes from one place to another place by air, from there, goes to a third place by other means of travel and then takes a flight back to where he started. Example: DAC – BKK / KUL – DAC, DAC – DXB – LON / FRA – DXB – DAC. Md Shaifullar Rabbi
  • 6. ROUTINGTYPES ❑Fares are established not only by class of service or fare type but also by routing type. For example, an economy (Y) fare from LAX to HKG via the Atlantic would be higher than the fare paid if the passenger traveled via the Pacific. Consequently, it is important to first find out what type of routing the passenger is taking in order to quote the correct fare. The basic routings are generally within the same IATA areas. For instance, ➢TC1 represents not just Area 1 but when used in reference to routing types it means Travel within Area I or the Western Hemisphere. Global Indicator: WH - for Western Hemisphere travel. Example: RIO-MIA Md Shaifullar Rabbi
  • 7. ROUTINGTYPES ➢TC2 represents not just Area 2 but again when used to refer to routing direction it means Travel within Area 2 or the Eastern Hemisphere. Global Indicator:ER for Eastern Hemisphere travel. Example: GVA-JNB ➢TC3 represents Area 3 and also refers to Travel within Area 3 which is part of Eastern Hemisphere travel. Global Indicator: EH for Eastern Hemisphere routing Example: SIN-KTM ➢The long haul routings are between two areas. Such routings may involve traveling via another area or ocean crossings, TC12 Travel between Area 1 and Area 2 Global Indicator: AT via the Atlantic Example: LON-NYC-RIOTC3] ➢Travel between Area 3 and Area 1 via the Pacific Global Indicator: PA via the North l Central Pacific Example: SIN-YVR PN Pacific via North America Example: SYD - LAX - RIO SP via the South Polar route between the South Atlantic areas, Bolivia, Peru and the South West Pacific over Auckland and Buenos Aires. Md Shaifullar Rabbi
  • 9. AIRLINESTERMINOLOGY  AccompaniedTravel:When travel with more than one passenger is necessary.  Infant: 0 to 2 years passengers. A person who has not reached his/her second birthday as of the date of commencement of travel. Normally pay 10% of normal adult fare. Indicated by IN.  Child: Passenger 2 to 12 years old. A person who has reached his/her second birthday not his/her 12th birthday and of the date of commencement of travel, pays children fare. Also indicated by CH in the fare basis box on the ticket after the fare followed by a slash.  Global Distribution System: A Computer Reservations System (CRS) used to store and retrieve information and conduct transactions related to air travel. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS), including those shown here.  Un-Accompanied Minor: Children not accompanied by an adult require special documentation and special escort fees may apply. The permitted age of travel is airline dependent and specifics should be checked with the airline. Md Shaifullar Rabbi
  • 10. North Atlantic sub-area covers Canada, Greenland (GL), Mexico, and the USA which includes Alaska, Hawaii, Puerto Rico and US Virgin Islands. Mid Atlantic sub-area includes all of the Caribbean Area sub-area, Central America, South America plus Panama Canal zone except Argentina, Brasil, Chile, Paraguay and Uruguay. South Atlantic sub-area includes only Argentina, Brazil, Chile, Paraguay and Uruguay (ABCPU). ECAA - European Common Aviation Area EMU-Economic & Monetary Union Scandinavia: Denmark, Norway & Sweden Middle East: Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Sudan, United Arab Emirates, Syrian,Yemen. SEA- South East Asia Sub-area SASC-South Asian Subcontinent Sub-area Japan, Korea Sub-area: Japan, Korea, Democratic Republic of (ICP) Korea, Republic of (KR) South West Pacific Sub-area: American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia including Loyalty Islands, New Zealand Md Shaifullar Rabbi
  • 13. IATA – International AirTransport Association. UFTAA – Universal Federation of Travel Agents Association ICAO – International Civil Aviation Organization CAAB – Civil Aviation Authority of Bangladesh. ATAB – Association OfTravel Agents Of Bangladesh. TOAB –Tour Operators Association Of Bangladesh BBR – Banker’s Buying Rate BHC – Backhaul Check BSP – Billing and Settlement Plan CCP – Currency of Country of Payment CF – Constructed Fare COC – Country of Commencement of InternationalTravel CRS – Computer Reservations System CT – CircleTrip CTM – CircleTrip Minimum ROE –Rate of Exchange ISI – International Sale Indicator LC F – Local Currency Fare MPM – Maximum Permitted Mileage N/A – Not Applicable NUC – Neutral Unit of Construction PNR – Passenger Name Record SITI – Sold Inside andTicketed Inside SITO – Sold Inside andTicketed Outside SOTI – Sold Outside andTicketed Inside SOTO – Sold Outside andTicketed Outside GSA – General Sales Agent GDS-Global Distribution System OAG — Official Airline Guide PAT - Passenger AirTariff TIM —Travel Information Manual GMT- Greenwich MeanTime ETKT – Electronic Ticketing FBP – Fare Break Point EMA – Extra Mileage Allowance EMS – Excess Mileage Surcharge EMU – Economic and Monetary Union ET – Electronic TicketMd Shaifullar Rabbi
  • 14. NOTICE OF BAGGAGE LIABILITY LIMITATIONS Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$ 9.07 per pound US$20.00per kilo) for checked baggage U.S. $400.00per passenger for unchecked baggage (including domestic portions of international journeys). Some carriers assume no liability for fragile, valuable or perishable articles. Md Shaifullar Rabbi
  • 15. PASSENGERS WITH REDUCED MOBILITY Disabled people and people with reduced mobility need to know before they start out that the facilities, services and infrastructure on a journey are accessible. The lack of an accessible taxi or the absence of any means to call for assistance on arrival at an airport can prevent a disabled person or person with reduced mobility from using air services. In addition to an accessible physical environment, a successful journey depends on the quality of service provided, in particular, by customer-facing staff along the various points of the journey. For this reason, training is essential to ensure staff is well briefed on their legal responsibilities and how to meet the needs of disabled or reduced mobility passengers . A "disabled person" or a "Person with Reduced Mobility" (PRM) is someone whose mobility when using a means of transport is reduced on account of a physical (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation requires appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers [Article 2 of Regulation (EC) No. 1107/2006] . Md Shaifullar Rabbi
  • 16. FARE CALCULATION ONE -WAY JOURNEY: A one way journey is considered to be any journey which is for fare calculation purpose, is not a complete round or circle trip journey entirely by air. When a journey starts from a point(origin) and end in a point other than the starting point in different country. It may be point to point journey or via one or more points. Example: One Way journey: DAC( origin) …….. DXB (destination) OR DAC/ BOM/ Md Shaifullar Rabbi
  • 17. ONE-WAY BACKHAUL (BHC)/OWM ❖When we have established A routing which is a one way journey and it is a indirect routing, and there is a higher fare applicable from the Origin to an Intermediate Stopover Point, then the minimum check must be made, Which has to be as BACKHAUL CHECK or BHC. Formula: o Only use basic fares with no surcharge o Only consider higher rated intermediate stopover point and not transit Point(s) i.e."Origin to HIPs" less "Origin to Destination". Md Shaifullar Rabbi
  • 18. ❑Example: Routing A-B-C-D Direct fare in sequence AC = 400 HI (Higher Intermediate) AB = 250 AD = 300 LO (Origin to Destination) oSince the C is a higher intermediate stopover point from the origin A, than the backhaul formula is applied. o HI NUCAC 400 (Origin to HIP (Stopover)) oLO NUCAD 300 (Origin to Destination) oBHD 100 (Backhaul Difference) o + HI NUC 400 o OWM 500 (One way minimum fare in NUC) Md Shaifullar Rabbi
  • 19. RETURN / CIRCLETRIP JOURNEY ❑RETURN TRIP: Return trip journey involve travel from one point to another and return by any air route for which the same normal all year through fare of the same class applies from the point of Origin except (RTW, RoundThe World fare). o If there is a published Return (RT) fare which is not exactly double of 0.W fare, must always use one half (1/2) of such specified RT fare for each component. If no RT fare available, use the published One-way (OW) fare. o For the outbound, fare component; use the fare level following actual direction of, travel. For the inbound fare component, use the fare level from the country of Origin. Md Shaifullar Rabbi
  • 20. CIRCLETRIP Travel from and to the same point by a continuous, circuitous air route, which may have TWO or MORE fare components, which do not meet the round trip definition. oFare levels : For the outbound fare component (and any intermediate fare component) the fare level following the actual direction of travel. For the inbound fare component that returns to the country of origin use the fare level from the country of origin. The fare calculation must begin at the point of origin. Establish the area of turnaround and select the fare break point. Calculate each fare component on half RT basis in accordance with normal rules. oImportant: For the last fare component into the country of origin, the fare applicable to such fare component from the country of origin must be used. Md Shaifullar Rabbi
  • 21. CTM (CIRCLETRIP MINIMUM) CHECK ❑The fare for a circle trip must not be less than the highest direct round trip fare from the point of origin to any stopover points on the journey. The round trip published fares to be used as per the direction from the country of origin. oTo ensure that a circle trip fare construction does not undercut the minimum permissible fare, the following procedure must be taken. 1. Calculate each fare component on half return basis, increase to the level of any higher intermediate ticketed point if applicable. 2. Add the fares for the entire journey, (excluding ANY SIDE TRIP fare). 3. Obtain the Circle Trip Minimum fare by determining the highest round trip fare from the point of origin. All stopover points on circle trip must be checked, (excluding side trip). 4. Compare the Circle Trip Minimum fare and the constructed fare. The fare to be charged must be the higher of two calculations above (between .2 and .3). Md Shaifullar Rabbi
  • 22. MIXED CLASS FARE When a journey involves travel partly in one class (Y or J) and partly in a higher class of service (J or F). Construction method oCalculate the fare in Economy class or Business class for the entire journey between Origin and Destination. oCalculate the differential for the sector(s) traveled in higher class, i.e. The difference between the First and Economy or Business class Or The difference between the Business and Economy class oAdd the differential(s) to the through Economy or Business class fare. Md Shaifullar Rabbi
  • 23. ROUNDTHE WORLD (RTW) ❑Round The World fares: This is same as circle Trip fares, but RTW journey is a continuous eastbound or westbound travel commencing from and returning to the same point via both the Atlantic (AT) and Pacific (P A) route. oConstruction method *Round The World fare is constructed by using the lowest combination of two or more half round trip fares in order to produce the lowest total fare. Fare constructed from the point of origin and return to the same point. *Only normal fares may be used to construct a R TW fare, unless otherwise indicated *Certain standard construction points, regardless of the actual itinerary will normally produce the lowest total around the world fare. Md Shaifullar Rabbi
  • 24. ROUNDTHE WORLD MINIMUM CHECK oThe total fare must not be less than the lower of two round trip fares applicable to the class of service used from the point of Origin to any point en route in opposite global direction. oIt is not necessary whether or not these Round The World fares are published in both global directions, if there is no published fare, we have to determine to use of the lowest combination of sector fare. Md Shaifullar Rabbi
  • 25. FARE ➢For many travelers, the main factor influencing the decision of which flights to book will be the fare charged for the journey. This is particularly so for leisure travelers who are paying for the ticket themselves, but also increasingly important for business travelers as many companies are trying to reduce travel costs. ➢When checking availability, each booking code represents a different cabin class or fare type. On all flights a variety of fares are offered. Highest fares which are flexible are normal fares. Those which are lower and less flexible are special fares. ➢Within each of these categories, there are different types of fares. The general features of the most frequently seen fare types are listed below. These are general guidelines, and restrictions of each fare may vary, depending on the route flown. The rules of each fare should be checked and passengers advised of any restrictions. Md Shaifullar Rabbi
  • 26. IDENTIFYING CLASSES OF SERVICE ❑Generally, airlines offer three main classes of service: oEconomy class oBusiness class oFirst class ➢Some airlines may differentiate within a class, and in addition to the standard service may offer a superior service within the same cabin. However, not all airlines offer three classes - some have two and others may only have one, and the classes offered may vary on different routes with varying aircraft types. Md Shaifullar Rabbi
  • 27. CLASSES OF SERVICE ❑Economy Class This is the main class of service offered and the service provided at the airport and on board may vary from airline to airline. ❑Business Class For most airlines this class is a superior economy class, offering speedier airport check-in, airport lounge facilities, more comfortable on-board seating, superior meal service and in-flight entertainment. ❑First Class This is the premier class offered by airlines, and they usually provide individual check-in facilities, airport lounge facilities, superior seating and meal service and individual in-flight entertainment. Md Shaifullar Rabbi
  • 28. IDENTIFYING FARETYPES ❑Generally there are two categories of air fares, normal fares and special fares. Normal fares are available for all classes of service and are flexible and therefore more expensive. Generally normal fares are valid for one year. Special fares have many restrictions attached to them, such as minimum stay restrictions or advanced purchase requirements. In general they are less expensive. ➢There are different fares types apply in different markets, but they typically fall into the following categories: oNormal fares oExcursion fares oAPEX fares oPEX and Super-PEX fares Md Shaifullar Rabbi
  • 29. NORMAL FARES oFull fares for a First/Business/Economy Class service fares published as normal fares. Children and infant fares which are established as a percentage of a normal fare are also considered to be normal fares. oNormal fares are flexible, and there are no routing, stopover, advance purchase or refund restrictions. They may be re-routed without restriction and purchased on a one way or round trip basis. Generally normal fares are valid for one year. oThe class of service normally appears on its own as the fare basis, e.g. Y, C, F and YOW or YRT to identify one way or round trip fares. Md Shaifullar Rabbi
  • 30. EXCURSION FARES oReservations for excursion fares may normally be changed, subject to minimum and maximum stay requirements. They may normally be purchased at any time, and sold on a return basis. Routing and stopover requirements are generally flexible, and there are usually no refund restrictions. oThe fare basis followed by the maximum stay in terms of days or months Md Shaifullar Rabbi
  • 31. APEX FARES oReservations for Advance Purchase Excursion (APEX) fares usually may not be changed without a penalty, and there is often some type of refund restriction. Usually no stopovers are allowed and direct flights are used. They are normally sold on a return basis, and have a minimum and maximum stay requirement. oThe codes AP, AN or AB are normally included in the fare basis. Md Shaifullar Rabbi
  • 32. PEX AND SUPER-PEX FARES oThese are Public Excursion fares and have the same restrictions as APEX fares but may be purchased at any time. Usually no stopovers are allowed and direct flights are used. There are minimum and maximum stay requirements, and they are normally sold on a return basis. oThe codes PX or SX are included in the fare basis Md Shaifullar Rabbi