Infosectrain has created a comprehensive PDF document on implementing SLA (Service Level Agreement) SOC (Security Operations Centre) metrics. The document delves into key aspects, providing insights on how organizations can effectively measure and manage their SOC performance to meet service level agreements. It covers essential metrics and considerations for optimizing security operations. This resource is invaluable for professionals seeking to enhance their understanding of SOC metrics within the context of SLAs.
More information - https://www.infosectrain.com/blog/everything-you-need-to-know-about-soc-expert-course/
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SERVICE LEVEL AGREEMENTS (SLAs)
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are critical in the field of Security Operations Centers
(SOCs) as they define the level of service expected
by a customer from a service provider.
8. TIME TO DETECT (TTD)
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Definition
The average time taken to detect a threat from
the time of its occurrence.
Measurement
Average time in minutes/hours from threat
occurrence to detection.
Target
Less than 30 minutes.
Goal
Reduce the Time to Detect to minimize the
dwell time of threats.
11. USER BEHAVIOR ANALYTICS (UBA)
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Definition
The implementation and effectiveness of UBA
tools in detecting anomalous user behavior.
Measurement
Number of threats detected through
UBA.
Target
Continuous improvement in detection rates.
Goal
Detects insider threats and compromised
accounts through behavior analysis.
12. REGULAR DRILLS AND SIMULATIONS
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Definition
The frequency of conducting simulated attack
scenarios to test and improve detection
capabilities.
Measurement
Number of drills conducted and improvements
made.
Target
Monthly drills and simulations.
Goal
Identify areas of improvement and enhance
detection capabilities through regular practice.