In the face of fast-paced market competition, organisations are continually seeking ways to thrive, and business process outsourcing (BPO) has emerged as an effective strategy for staying ahead of the curve. Every business, regardless of size, requires BPO to free their in-house teams from the burden of repetitive tasks. As such, this strategy enables you to prioritise core business functions without incurring costs on front and back-office processes. BPO can be valuable for achieving operational efficiency, however, you should approach it with a clear understanding of both its advantages and potential pitfalls. By doing so, you can harness it to gain a competitive edge and thrive in an ever-evolving marketplace. Without leveraging a third-service partner, your businesses may struggle to keep up with increasing demands, limiting your potential and hindering your ability to thrive in today's competitive market. In this deck, you'll better understand what Business Process Outsourcing means and its scope. You'll also learn • The key reasons why many organisations are turning to BPO services • What your organisations stand to benefit by leveraging BPO services • Seven (7) key considerations before choosing a BPO partner.

1. Cracking The ‘Business Process Outsourcing’ Code
Your Game-Changer for Winning the Business Market

2. As organisations consistently seek to
optimise several critical aspects that are
involved in its successful operations, one
approach that has become increasingly
popular and revolutionised the
management of these non-core functions is
Business Process Outsourcing (BPO)

3. Entrusting specific business processes to
external or third-party service providers
allows you focus on your core competencies
while leveraging the expertise of your
provider or partner.
Click here to read: 10 Most Commonly Outsourced Services for Business Growth

4. Business Process Outsourcing
To put simply, Business Process Outsourcing, or BPO,
involves the delegation of one or more non-strategic
business function to an external service provider.
These processes are usually day-to-day or repetitive
operations and may range from back-office functions
like payroll processing, IT infrastructure, and human
resource management to front-office functions such
as customer service/support, sales, and marketing.

5. Types of
Business Process
Outsourcing?
Business Process Outsourcing (BPO) falls into
three categories, each suited to meet specific
aspects of your organisation’s needs.
It’s important to critically understand these
categories in your desire for streamlined
procedures and increased productivity.
Click here to read: AllYou Need to Know about Recruitment Process Outsourcing

6. Types of Business Process Outsourcing
Back-office BPO
Back-office BPO entails
outsourcing business processes
that don’t involve customer
interaction.They are usually key
internal operations, which, when
outsourced, can help streamline
other processes, reduce overhead
costs, improve employee
experience, and increase
efficiency.
Back-office functions include
payroll processing, data entry,
HR process outsourcing.
Front-office BPO
Front-office BPO focuses on
customer or client-facing
operations, i.e. they’re activities
that require direct contact with
clients and are essential in
delivering excellent customer
experience. Outsourcing these
functions ensures you can gain
access to top-of-the-line talent
and resources and round-the-
clock (24/7) customer support.
Front-office functions include
contact centre outsourcing and
sales support.
Knowledge Process
Outsourcing (KPO)
Knowledge Process Outsourcing
is a unique category of BPO
which involves outsourcing
services requiring specialised
knowledge. Examples of some
KPO functions include market
research, legal services and
data analysis.
KPO focuses on outsourcing
knowledge-based processes and
requires a higher level of
expertise than traditional BPO.
Click here to read: 7 Benefits of OutsourcingYour Call Centre Operations

7. Why Organisations OutsourceTheir Business Processes
Many organisations in Nigeria leverage BPO because of its cost-effectiveness and access to
professionals who are highly-skilled and efficient.
As a result of this partnership, you gain flexibility for growth and expansion, enabling your organisation
to be more agile and innovative and maintain your competitive advantage.

8. Benefits of Business Process Outsourcing
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies
Click here to read: Business Process Outsourcing (BPO) Risk: 10 Pitfalls to Avoid

9. Cost savings is one of the primary
benefits man organisations enjoy
from BPO. By outsourcing your
non-core processes, you reduce
operational costs, including savings
on the number of employees
needed to complete a process and
training costs.
Cost Savings
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies

10. Business Process Outsourcing
(BPO) provides organisations with
improved service delivery and
quality in several business
processes. By leveraging BPO, you
can benefit from better proficiency
and accuracy in performing
complex tasks and the flexibility to
scale operations based on demand.
Improved Quality
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies

11. By outsourcing your business
process to an external service
provider like Workforce Group, you
gain access to professionals with
specialised skill sets and experience
that you may not have in-house.
Ultimately, this helps to improve
efficiency, service delivery and
quality.
Access to Specialised
Talent Pool
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies

12. Outsourcing non-core business
functions frees up resources that
enable you to focus on your core
competencies. This is especially
beneficial for businesses as you do
not have to spend time and money
on operations that are not part of
their core business
Focus on Core
Competencies
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies

13. Top BPO service providers like
Workforce Group often invest
heavily in modern technology, such
as advanced data analytics, artificial
intelligence (AI), robotic process
automation (RPA), and cloud
computing solutions, to streamline
processes, improve efficiency, and
provide high-quality services.
Access to Updated and
LatestTechnologies
BPO
Improved
Quality
Cost
Savings
Access to
Specialised
Talent Pool
Focus on Core
Competencies
Access to
Updated and
Latest
Technologies

14. 7 Factors to Consider Before Choosing a BPO Provider

15. Experienced business process outsourcing
companies understand your goals and
challenges, and can offer customised solutions
that speak to your needs
Experience and Technical Expertise
You want a BPO vendor offering reasonable
and competitive pricing without
compromising performance and quality
Cost
You must ensure your potential
BPO vendor has a team of
highly qualified professionals
who can handle your specific
needs.
The Workforce
You should ensure your BPO
service partner leverages the
latest tools, software and
systems to perform the tasks
you outsource.
Technology and Infrastructure
it is necessary to consider the
ability of your potential BPO
vendor to adapt to changes,
trends, and patterns to satisfy
the needs of your business
continuously
Scalability
Your partner must
communicate clearly and
transparently, providing
regular feedback and reports.
Communication and Collaboration
You should partner with a service
provider with a robust data security
policy and ensure values, systems and
processes are aligned.
Data Security Policy
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16. The success of a BPO partnership lies in choosing the right partners.
Over the past 19 years, Workforce Group have partnered with several clients across
the public, private and third sectors within and outside Nigeria, providing specific
BPO services that have helped streamline other processes and ensured they focus
on core competencies.
We can help you achieve success by providing you the following BPO solutions; HR
Process Outsourcing, Payroll Outsourcing, Recruitment Outsourcing and Contact
Centre Outsourcing.
To partner with us today for our BPO solutions, kindly schedule a free consultation
or alternatively, you can send an email to hello@workforcegroup.com.
Scale the advantage…

17. YOUR BUSINESS YOUR PEOPLE OUR FOCUS
=
Workforce Group
… We go beyond

18. Workforce by Numbers
17
Year-old Startup
8
Businesses
120+
Consultants
20
African Countries
8000+
Outsourced
Employees
1200-
capacity
Learning Facility
115+
Computer-based
test facility
250+
Clients
10+
Industries Served
36
States in Nigeria

19. READY TO GET
STARTED?
Visit www.workforcegroup.com or
Send an email to -
hello@workforcegroup.com