Greet Technologies: Your BPO expert. From call center management to telemarketing and data entry, we offer tailored solutions for your business needs. Let's drive results together.

1. Leading Provider of
Value-Added
Customer Support
/ Data entry
Services

2. We’ve
been
bridging the GAP
between your
customers’ support
related needs and
building Customer
Delight.
We provide you a highly
cost-effective, flexible and
scalableCustomer
Support/Data entry set up
http://www.greettech.com

3. Proven Expertise &
Experience
• Thousands of man hours of
experience and expertise
• Handling thousands of
calls/emails/chat daily as well as well
as Data entry work
• Customers across Asia,The Middle
East, Europe andAfrica
http://www.greettech.com

4. Our Team
• Vastly experienced
and highly trained
Support
professionals
• Operate from a
highly secure and
hi-tech facility
http://www.greettech.com

5. • Offer customers immense
flexibility
• Customised services
• Total quality assurances
• Operate in real time
• Benefits from Hour 1
Our Approach
http://www.greettech.com

6. Domain Expertise and Competency
Process
Competencies
Industry
Expertise
Service
Channels
Transaction
Processing
• Mailroom & Scanning
• Data entry
• Account Maintenance
• Application
Processing
• Fulfillment Services
• ImageCorrection
Outbound Voice
• OutboundVoice
• Telemarketing
• Lead Generation
• Database Building /
Cleaning
• Soft Collections
• Welcome Calls
• Provider Calls
Inbound Voice
• Customer Care
• Collections
• Technical Help Desk
• Service Provisioning
• Product Support
• Cross-sell & Up-Sell
• Directory Enquiry
• Member Calls
http://www.greettech.com
Contact
• Voice
• Email
• Chat
Transaction
Processing
Blended
• Voice & Email
• Voice &Transaction

7. Quality Control System
http://www.greettech.com
Initially 1call per
agent per day for a week
Start
Agents on calls
TL & QA Team Monitor
Calls Using Voice Logger
>90 %
60 -
90 %
<60 %
Agent given formal feedback by
Team Leader & Quality Analyst
Bucket (A)
If in a fortnight achieves
>80% movesto Slot A
Agent not pulled out of production
But put on refresher training
Bucket (B)
If in a week achieves>60%
Movesto Slot B
Agent removed from production
for further training & mentoring
Bucket (C)
2 Calls Per
Week
5 Calls
Per Week
Agents
on Calls
1Calls
Per Day

8. Key
Differentiators
• We provide our customers
world-class support without
additional manpower or
technology
• No infrastructure pre-
requisites
• Commence operations,
literally, from Hour 1.
• Infrastructure fully geared for
‘immediate deployment’

9. World Class IT Environment
http://www.greettech.com
Rem ote PST
Network
Rem ote VoIP
Gateway
WAN
Modem Router
AbovEdge
/3rd Party
VoIP Gateway
Dom estic
Calls
E1/T1/Analog
Trunks
TCP/IP
Contact Server
Database Server
Predictive
Proportional
Power
Preview
Progressive
Dialer
TCP/IP
TCP/IP
TCP/IP
Agent
Console
Cam paign Manager
Adm in Console Report Agent
Software Console
Independent of Licenses/Machines
Term inator near
respective Agent PC
Agent Floor
RJ 11
RJ 45
to
RJ 11
KRONE Patch Tool
Recording Server
PC Based PBX
CTI h/w on
PCI slots
US/
UK/
AUS

10. http://www.greettech.com
Latest Technology
Backup
• Latest technology
environment… ensuring
100% reliability, flexibility
and security
• IPLC links via diverse and
redundant routes
• Redundant domestic
loop
• VPN connectivity for
back up
• Back-up for all critical
equipments
• Availability of captive
power with
redundancy
• Round-the-clock
availability of
technical services
team

11. http://www.greettech.com
Sample
Workflow
Workflow can be created
and adapted to suit
individual client
requirements

12. http://www.greettech.com
Real-time Agent Performance
Analyst
Workflow can be created
and adapted to suit
individual client
requirements
• Real-time Monitoring
capability
• Real-time andAgent
History Analysis
• Bird’s eye-view of
agents on call / call
status and Queuing
Status

13. http://www.greettech.com
Sample Call
Analysis –
Abandoned Calls
Call details, including receipt, waiting
time, abandoned calls and user
involvement time are studied

14. http://www.greettech.com
Quality Control
Screenshot –
Call Play-Back
Demo
Workflow can be created
and adapted to suit
individual client
requirements
All Agent Calls are recorded and can
be played back for Quality Checks
and Control Measures

15. http://www.greettech.com
Quality Control -
Call Evaluation
Criteria
Workflow can be created
and adapted to suit
individual client
requirements
Various parameters that have an
impact on Quality in Customer
Support are analyzed and evaluated
for maximum customer satisfaction.

16. To Offer World Class Support to
your Customers as well as any
kind of Data entry work:
http://www.greettech.com
GreetTechnologies Pvt Ltd.
327-328, 5th mainService Road, 6th Sector , HSR Layout,
Bangalore – 560102. India.
Phone: +91-80-225543000
Email: profit@greettech.com , Website: www.greettech.com