2. It’s challenging
U.S. business owner and hiring manager survey meta, 2021:
• 91% of U.S. hiring managers have positions open >30 days.
• >78% are “strongly concerned” about high staff turnover.
• >80% are concerned about wage increases.
It doesn’t have to be.
3. Why The Philippines?
The capitol of high-quality BPO; Better
English skills and more diverse education
than India, Costa Rica, or Columbia.
1. #3 English fluency after US & UK
2. >97% literacy rate
3. ~750,000 college grads / year
4. 1.2M BPO workforce
4. Woman-owned. Diversity-focused. Team-driven.
Founded in 2017 by BPO veterans with >80 years of outsourcing experience.
Who is Agent Infinity?
Georgia Schulze - Del Rosario
Owner
We believe in:
• enriching the lives of our staff and rewarding them.
• investing in culture and community causes.
• supporting life balance for staff.
We strive for:
• Long-term client partnership; our team is your team.
• 100% continuity, regardless of the obstacle.
• Onshore performance standards.
5. 100% business continuity
Our matrixed staff location model solves the “old school BPO” outage problem.
By focusing investment on people, culture, and upgrading internet access for staff, we’ve
built a trustworthy team and network that lets us go 100% distributed through a crisis.
In 2020:
• >90% of global BPO firms saw >20% average bandwidth loss
• >60% saw an average of 3 offline days per month
Agent Infinity achieved 100% up time. Invincible.
What makes us invincible?
6. We’re engaged with and have successfully
completed projects for >100 top U.S. firms.
Why Agent Infinity?
7. Why Agent Infinity?
Our “FIVE ‘S’” Advantage:
1. STRENGTH: Active staff of ~650, and “ready agent” network of >1,000 can match to any position.
2. SPEED: <27-day average launch period.
3. SCALE: >90% of clients expand by avg. 46% in year 1.
4. SAVINGS: Avg. 38% cost reduction from U.S. >95% retention - no wasted time and money on constant retraining.
5. SAVVY: Team leaders monitor client KPIs and coach daily. Culture inspires staff to achieve onshore results.
8. Services
• Outbound SDR
• Inbound customer support
• Inbound technical support
• Outbound customer retention
• Data Entry
• Document Review
• Prospect research and input
• Data organization
• Web design
• Software development
• Accounting
• Bookkeeping
• Patient Intake and Follow Up
• Business research & analysis
Any format. Any time zone. Any Function.
Our agent network covers every major job function, at every seniority level, working in project-based,
end-to-end, and leased formats for clients across eight time zones.
Example active roles:
9. Case Study: Marketing Firm
End-to-End Format
STRENGTH:
• Six roles opened within 5-days across
three seniority levels.
SPEED:
• Hired 30 positions <2-weeks
• Office build out ~1-week
• Office launch at 19 days
SAVINGS:
SAVVY:
• Recommended Team Lead vs. More Callers
• Improved Calls per Day (CPD) KPI by 30% in 10-days
• 1 seat = ~1,400 incremental CPD
• 7 seats worth of productivity at historic CPD goal
SCALE:
• Telemarketing positions increased 300% in 6-mos.
10. Example: Managed SDR Team
Sales Development Representative
Profile
• English fluency
• Slight accent acceptable
• College degree
• CRM familiarity
• Call center experience
• Sales experience
Format
• U.S. ET or PT shifts, or both
• Agent Infinity provides IT hardware
• No charge
• Client provides SAAS and VOIP license(s)
Pricing
• USD 12 / rep / hour, 40 hrs. / wk.
Team Lead
Profile
• English fluency
• No accent
• College degree
• CRM expert
• Sales management experience
Format
• U.S. ET or PT shifts, or both
• Agent Infinity provides IT hardware
• No charge
• Client provides SAAS and VOIP license(s)
Pricing
• USD 16 / rep / hour, 40 hrs. / wk.
Contract Format
• Minimum 6-month period
• 3-month termination fee
• Each month pre-billed
• Invoice due upon receipt
• ACH / Wire preferred
Economies of Scale
• 1-4 SDRs: as quoted
• 5-10 SDRs: 10% discount on Team Leads
• 11- 20 SDRs: 25% discount on Team Leads
• > / = 21 SDRs: 45% discount on Team Leads
