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Powering Proximity
twitter: @localsocial blog: blog.mylocalsocial.com
1
2
Proximity, Beacons and iBeacon
The Near and The Now
Proximity Platforms
Why use a platform? What’s in a proximity platform?
Issues / Faves
Some issues, then some favourite use cases
Resources
Developer, Company and Conference resources
Who are we?
LocalSocial Background 1
2
3
4
5
we’re about proximity
Proximity middleware track record at scale (300M phones)
Deep proximity expertise
4
Impronto
‣ Java/Bluetooth
Middleware based
on JSR82 standard
‣ Simplify J/B Apps
(midlets)
‣ Sold to handset
manufacturers
‣ LG, Samsung,
Motorola,
SonyEricsson
‣ 300M+ shipped
LocalSocial
‣ Proximity Platform
‣ Simplify creation of
proximity-enabled
apps and services
‣ WiFI, Bluetooth,
NFC, Low Energy
Bluetooth, iBeacon
‣ SDK, API, Cloud
‣ Build out for retail
and other verticals
‣ Offers
‣ Locations
‣ ShopZones
‣ Points
‣ Beacons
‣ Analytics
‣ Apps
5
Proximity, Beacons and iBeacon
The Near and The Now
Proximity Platforms
Why use a platform? What’s in a proximity platform?
Issues / Faves
Some issues, then some favourite use cases
Resources
Developer, Company and Conference resources
Who are we?
LocalSocial Background 1
2
3
4
5
The Near and the Now
Proximity
The Near and the Now
WiFi
Bluetooth
NFC Tag
QR Codes
Bluetooth Smart
Others
Technology
Proximity
The Near and the Now
WiFi
Bluetooth
NFC Tag
QR Codes
Bluetooth Smart
Others
User is Nearby
User Taps
User Scans
SignalsTechnology
User in-store
User shares
Proximity
User dwells
The Near and the Now
WiFi
Bluetooth
NFC Tag
QR Codes
Bluetooth Smart
Others
User is Nearby
User Taps
User Scans
Unlock
Collect
Share
Reward
RAOK*
Signals TriggersTechnology
User dwells
RAOK = Random Act of Kindness
User in-store
User shares
Proximity
Connect
The Near and the Now
WiFi
Bluetooth
NFC Tag
QR Codes
Bluetooth Smart
Others
User is Nearby
User Taps
User Scans
Unlock
Collect
Share
Reward
RAOK*
Signals TriggersTechnology
Analytics
Insight
Top Customers
User dwells
Best offers
Most shares
Busy hours
Footfall
RAOK = Random Act of Kindness
User in-store
User shares
Proximity
Connect
11
Bluetooth Smart / Beacons /
iBeacon
12
13
14
15
16
!
Example: Real Estate
!
LocalSocial / SavillsOnShow
https://www.youtube.com/watch?v=nEMapq1MbV0
17
1BN!
Beacons deployed
worldwide by 2018.
Currently, < 1M, excluding
Apple iOS devices.
We are here
18
Proximity, Beacons and iBeacon
The Near and The Now
Proximity Platforms
Why use a platform? What’s in a proximity platform?
Issues / Faves
Some issues, then some favourite use cases
Resources
Developer, Company and Conference resources
Who are we?
LocalSocial Background 1
2
3
4
5
19
LocalSocial
In-store engagement platform for Retailers,
Merchants and Venue owners
Soup to Nuts: Apps, Libraries, API, Cloud CMS, Beacons
Product Overview
‣ Cloud CMS
• Set up Locations / Shops, Welcome Messages, Loyalty Schemes, In-
Store Offers, manage beacons, track analytics
‣ Dev Platform
• Mobile Libraries (iOS and Android), APIs, Documentation, Template
Apps - everything you need to roll your own solution
‣ Apps
• iOS and Android Apps - available to be white labelled (download from
Play or iTunes to try them out)
‣ Beacons
• We provide our own retail-class, production ready beacons
• Also support 8+ 3rd party Beacon Manufacturers
21
Cloud based Dashboard and CMS
Apps
iOS and Android, white label ready
+
Use LocalSocial
Library in your app
Configure Locations,
Offers, Loyalty and
more online
Install Beacons
Deploy, promote, measure
1 2
3 4
Push / Pull
Development Platform
24
Analytics
25
Proximity, Beacons and iBeacon
The Near and The Now
Proximity Platforms
Why use a platform? What’s in a proximity platform?
Issues / Faves
Some issues, then some favourite use cases
Resources
Developer, Company and Conference resources
Who are we?
LocalSocial Background 1
2
3
4
5
26
In no order…
Issues
Android Consistency
Over Hype Bring on the trough!
Bad Behaviour Just because you can - doesn’t mean you should!
Backlash Privacy, Nordstrom, NSA, “black” phones…
Scaling Power, management, control, refresh, firmware,…
1
2
3
4
5
28
!
Typical deployment
29
(there is no)
Typical deployment
30
(there is no)
Typical deployment
(yet)
Propose a phased rollout : phase 1
Overview
31
Development ReviewSite 1 Sites 2-4
‣ Agree goals for Trial,
user base, styles of
engagement, metrics
‣ Setup merchant
Account, acquire
content, test in app
‣ Plan beacon
locations, visibility,
ShopZones
‣ Development for
missing features;
internal test
‣ Review & green light
‣ Invite users
‣ Merchandising &
visible calls to action
‣ Run / monitor activity
‣ Change offers and
rewards
‣ Acquire feedback
‣ Check progress,
review goals for
following site rollouts
‣ Deploy beacons to
stores and test
‣ Merchandising and
visible calls to action
‣ Invite users
‣ User feedback and
surveys
‣ Analytics review, offer
performance, points
behaviour
‣ Review overall
performance
‣ Positives and
negatives
‣ Next steps
4 Weeks 2 Weeks 10 Weeks 1 week
Propose a phased rollout : phase 1
Overview
32
Development ReviewSite 1 Sites 2-4
‣ Agree goals for Trial,
user base, styles of
engagement, metrics
‣ Setup merchant
Account, acquire
content, test in app
‣ Plan beacon
locations, visibility,
ShopZones
‣ Development for
missing features;
internal test
‣ Review & green light
‣ Invite users
‣ Merchandising &
visible calls to action
‣ Run / monitor activity
‣ Change offers and
rewards
‣ Acquire feedback
‣ Check progress,
review goals for
following site rollouts
‣ Deploy beacons to
stores and test
‣ Merchandising and
visible calls to action
‣ Invite users
‣ User feedback and
surveys
‣ Analytics review, offer
performance, points
behaviour
‣ Review overall
performance
‣ Positives and
negatives
‣ Next steps
4 Weeks 2 Weeks 10 Weeks 1 week
Propose a phased rollout : phase 1
Overview
33
Development ReviewSite 1 Sites 2-4
‣ Agree goals for Trial,
user base, styles of
engagement, metrics
‣ Setup merchant
Account, acquire
content, test in app
‣ Plan beacon
locations, visibility,
ShopZones
‣ Development for
missing features;
internal test
‣ Review & green light
‣ Invite users
‣ Merchandising &
visible calls to action
‣ Run / monitor activity
‣ Change offers and
rewards
‣ Acquire feedback
‣ Check progress,
review goals for
following site rollouts
‣ Deploy beacons to
stores and test
‣ Merchandising and
visible calls to action
‣ Invite users
‣ User feedback and
surveys
‣ Analytics review, offer
performance, points
behaviour
‣ Review overall
performance
‣ Positives and
negatives
‣ Next steps
4 Weeks 2 Weeks 10 Weeks 1 week
Propose a phased rollout : phase 1
Overview
34
Development ReviewSite 1 Sites 2-4
‣ Agree goals for Trial,
user base, styles of
engagement, metrics
‣ Setup merchant
Account, acquire
content, test in app
‣ Plan beacon
locations, visibility,
ShopZones
‣ Development for
missing features;
internal test
‣ Review & green light
‣ Invite users
‣ Merchandising &
visible calls to action
‣ Run / monitor activity
‣ Change offers and
rewards
‣ Acquire feedback
‣ Check progress,
review goals for
following site rollouts
‣ Deploy beacons to
stores and test
‣ Merchandising and
visible calls to action
‣ Invite users
‣ User feedback and
surveys
‣ Analytics review, offer
performance, points
behaviour
‣ Review overall
performance
‣ Positives and
negatives
‣ Next steps
4 Weeks 2 Weeks 10 Weeks 1 week
35
!
Uses: a few Faves
In no order…
Uses
Greeting Don’t underestimate the power of a simple greeting
RPRT Offers Harder than we all think
Digital Product
Information
Jewellery, Houses, Cars, …
Directions MLB, Department Stores, Airports,…
Presence Driver in-cab, child arrives @home, @school, infrastructure
1
2
3
4
5
37
Proximity, Beacons and iBeacon
The Near and The Now
Proximity Platforms
Why use a platform? What’s in a proximity platform?
Issues / Faves
Some issues, then some favourite use cases
Resources
Developer, Company and Conference resources
Who are we?
LocalSocial Background 1
2
3
4
5
38
!
Some Resources
More information
Don Dodge StreetFight BEEKN
Works @ Google, Developer
Advocate, Google Ventures,
Investor
Covers nearly everything that
moves involving HyperLocal
Ads, Publishing, indoor
advertising, etc.
Great Blog - also active twitter
@dusanwriter
“Be the Beacon” :-)
More information
StreetFight PLACE
@Launch
Beacon
From the Street Fight Magazine
Team
(June, SF)
Indoor marketing, advertising,
positioning conference
(July NY)
From @Jason and the
@Launch Team
(June, NY)
More information
MobisFera TI Radius
http://www.mobisfera.com/
summary-real-cases-close-
real-using-ibeacons/
App, Source, iBeacon-able,
inexpensive, great support
SDK, active on GitHub
Obviously not exhaustive…
Things to consider
Whole solution Cost, ubiquity, accuracy, likely changes
Privacy One word: Nordstorm! Opt-in, opt-out. What’s best
practise? Code of conduct.
Data Can you handle, process, manage the data that will flow?
Customers Handled poorly, can spook people
Trials Timings, customer segmentation, use-cases (simple!)
1
2
3
4
5
Powering Proximity
twitter: @localsocial blog: blog.mylocalsocial.com
43

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LocalSocial Bluetooth Webinar

  • 1. Powering Proximity twitter: @localsocial blog: blog.mylocalsocial.com 1
  • 2. 2 Proximity, Beacons and iBeacon The Near and The Now Proximity Platforms Why use a platform? What’s in a proximity platform? Issues / Faves Some issues, then some favourite use cases Resources Developer, Company and Conference resources Who are we? LocalSocial Background 1 2 3 4 5
  • 4. Proximity middleware track record at scale (300M phones) Deep proximity expertise 4 Impronto ‣ Java/Bluetooth Middleware based on JSR82 standard ‣ Simplify J/B Apps (midlets) ‣ Sold to handset manufacturers ‣ LG, Samsung, Motorola, SonyEricsson ‣ 300M+ shipped LocalSocial ‣ Proximity Platform ‣ Simplify creation of proximity-enabled apps and services ‣ WiFI, Bluetooth, NFC, Low Energy Bluetooth, iBeacon ‣ SDK, API, Cloud ‣ Build out for retail and other verticals ‣ Offers ‣ Locations ‣ ShopZones ‣ Points ‣ Beacons ‣ Analytics ‣ Apps
  • 5. 5 Proximity, Beacons and iBeacon The Near and The Now Proximity Platforms Why use a platform? What’s in a proximity platform? Issues / Faves Some issues, then some favourite use cases Resources Developer, Company and Conference resources Who are we? LocalSocial Background 1 2 3 4 5
  • 6. The Near and the Now Proximity
  • 7. The Near and the Now WiFi Bluetooth NFC Tag QR Codes Bluetooth Smart Others Technology Proximity
  • 8. The Near and the Now WiFi Bluetooth NFC Tag QR Codes Bluetooth Smart Others User is Nearby User Taps User Scans SignalsTechnology User in-store User shares Proximity User dwells
  • 9. The Near and the Now WiFi Bluetooth NFC Tag QR Codes Bluetooth Smart Others User is Nearby User Taps User Scans Unlock Collect Share Reward RAOK* Signals TriggersTechnology User dwells RAOK = Random Act of Kindness User in-store User shares Proximity Connect
  • 10. The Near and the Now WiFi Bluetooth NFC Tag QR Codes Bluetooth Smart Others User is Nearby User Taps User Scans Unlock Collect Share Reward RAOK* Signals TriggersTechnology Analytics Insight Top Customers User dwells Best offers Most shares Busy hours Footfall RAOK = Random Act of Kindness User in-store User shares Proximity Connect
  • 11. 11 Bluetooth Smart / Beacons / iBeacon
  • 12. 12
  • 13. 13
  • 14. 14
  • 15. 15
  • 16. 16 ! Example: Real Estate ! LocalSocial / SavillsOnShow https://www.youtube.com/watch?v=nEMapq1MbV0
  • 17. 17 1BN! Beacons deployed worldwide by 2018. Currently, < 1M, excluding Apple iOS devices. We are here
  • 18. 18 Proximity, Beacons and iBeacon The Near and The Now Proximity Platforms Why use a platform? What’s in a proximity platform? Issues / Faves Some issues, then some favourite use cases Resources Developer, Company and Conference resources Who are we? LocalSocial Background 1 2 3 4 5
  • 19. 19 LocalSocial In-store engagement platform for Retailers, Merchants and Venue owners
  • 20. Soup to Nuts: Apps, Libraries, API, Cloud CMS, Beacons Product Overview ‣ Cloud CMS • Set up Locations / Shops, Welcome Messages, Loyalty Schemes, In- Store Offers, manage beacons, track analytics ‣ Dev Platform • Mobile Libraries (iOS and Android), APIs, Documentation, Template Apps - everything you need to roll your own solution ‣ Apps • iOS and Android Apps - available to be white labelled (download from Play or iTunes to try them out) ‣ Beacons • We provide our own retail-class, production ready beacons • Also support 8+ 3rd party Beacon Manufacturers
  • 22. Apps iOS and Android, white label ready
  • 23. + Use LocalSocial Library in your app Configure Locations, Offers, Loyalty and more online Install Beacons Deploy, promote, measure 1 2 3 4 Push / Pull Development Platform
  • 25. 25 Proximity, Beacons and iBeacon The Near and The Now Proximity Platforms Why use a platform? What’s in a proximity platform? Issues / Faves Some issues, then some favourite use cases Resources Developer, Company and Conference resources Who are we? LocalSocial Background 1 2 3 4 5
  • 26. 26
  • 27. In no order… Issues Android Consistency Over Hype Bring on the trough! Bad Behaviour Just because you can - doesn’t mean you should! Backlash Privacy, Nordstrom, NSA, “black” phones… Scaling Power, management, control, refresh, firmware,… 1 2 3 4 5
  • 30. 30 (there is no) Typical deployment (yet)
  • 31. Propose a phased rollout : phase 1 Overview 31 Development ReviewSite 1 Sites 2-4 ‣ Agree goals for Trial, user base, styles of engagement, metrics ‣ Setup merchant Account, acquire content, test in app ‣ Plan beacon locations, visibility, ShopZones ‣ Development for missing features; internal test ‣ Review & green light ‣ Invite users ‣ Merchandising & visible calls to action ‣ Run / monitor activity ‣ Change offers and rewards ‣ Acquire feedback ‣ Check progress, review goals for following site rollouts ‣ Deploy beacons to stores and test ‣ Merchandising and visible calls to action ‣ Invite users ‣ User feedback and surveys ‣ Analytics review, offer performance, points behaviour ‣ Review overall performance ‣ Positives and negatives ‣ Next steps 4 Weeks 2 Weeks 10 Weeks 1 week
  • 32. Propose a phased rollout : phase 1 Overview 32 Development ReviewSite 1 Sites 2-4 ‣ Agree goals for Trial, user base, styles of engagement, metrics ‣ Setup merchant Account, acquire content, test in app ‣ Plan beacon locations, visibility, ShopZones ‣ Development for missing features; internal test ‣ Review & green light ‣ Invite users ‣ Merchandising & visible calls to action ‣ Run / monitor activity ‣ Change offers and rewards ‣ Acquire feedback ‣ Check progress, review goals for following site rollouts ‣ Deploy beacons to stores and test ‣ Merchandising and visible calls to action ‣ Invite users ‣ User feedback and surveys ‣ Analytics review, offer performance, points behaviour ‣ Review overall performance ‣ Positives and negatives ‣ Next steps 4 Weeks 2 Weeks 10 Weeks 1 week
  • 33. Propose a phased rollout : phase 1 Overview 33 Development ReviewSite 1 Sites 2-4 ‣ Agree goals for Trial, user base, styles of engagement, metrics ‣ Setup merchant Account, acquire content, test in app ‣ Plan beacon locations, visibility, ShopZones ‣ Development for missing features; internal test ‣ Review & green light ‣ Invite users ‣ Merchandising & visible calls to action ‣ Run / monitor activity ‣ Change offers and rewards ‣ Acquire feedback ‣ Check progress, review goals for following site rollouts ‣ Deploy beacons to stores and test ‣ Merchandising and visible calls to action ‣ Invite users ‣ User feedback and surveys ‣ Analytics review, offer performance, points behaviour ‣ Review overall performance ‣ Positives and negatives ‣ Next steps 4 Weeks 2 Weeks 10 Weeks 1 week
  • 34. Propose a phased rollout : phase 1 Overview 34 Development ReviewSite 1 Sites 2-4 ‣ Agree goals for Trial, user base, styles of engagement, metrics ‣ Setup merchant Account, acquire content, test in app ‣ Plan beacon locations, visibility, ShopZones ‣ Development for missing features; internal test ‣ Review & green light ‣ Invite users ‣ Merchandising & visible calls to action ‣ Run / monitor activity ‣ Change offers and rewards ‣ Acquire feedback ‣ Check progress, review goals for following site rollouts ‣ Deploy beacons to stores and test ‣ Merchandising and visible calls to action ‣ Invite users ‣ User feedback and surveys ‣ Analytics review, offer performance, points behaviour ‣ Review overall performance ‣ Positives and negatives ‣ Next steps 4 Weeks 2 Weeks 10 Weeks 1 week
  • 36. In no order… Uses Greeting Don’t underestimate the power of a simple greeting RPRT Offers Harder than we all think Digital Product Information Jewellery, Houses, Cars, … Directions MLB, Department Stores, Airports,… Presence Driver in-cab, child arrives @home, @school, infrastructure 1 2 3 4 5
  • 37. 37 Proximity, Beacons and iBeacon The Near and The Now Proximity Platforms Why use a platform? What’s in a proximity platform? Issues / Faves Some issues, then some favourite use cases Resources Developer, Company and Conference resources Who are we? LocalSocial Background 1 2 3 4 5
  • 39. More information Don Dodge StreetFight BEEKN Works @ Google, Developer Advocate, Google Ventures, Investor Covers nearly everything that moves involving HyperLocal Ads, Publishing, indoor advertising, etc. Great Blog - also active twitter @dusanwriter “Be the Beacon” :-)
  • 40. More information StreetFight PLACE @Launch Beacon From the Street Fight Magazine Team (June, SF) Indoor marketing, advertising, positioning conference (July NY) From @Jason and the @Launch Team (June, NY)
  • 41. More information MobisFera TI Radius http://www.mobisfera.com/ summary-real-cases-close- real-using-ibeacons/ App, Source, iBeacon-able, inexpensive, great support SDK, active on GitHub
  • 42. Obviously not exhaustive… Things to consider Whole solution Cost, ubiquity, accuracy, likely changes Privacy One word: Nordstorm! Opt-in, opt-out. What’s best practise? Code of conduct. Data Can you handle, process, manage the data that will flow? Customers Handled poorly, can spook people Trials Timings, customer segmentation, use-cases (simple!) 1 2 3 4 5
  • 43. Powering Proximity twitter: @localsocial blog: blog.mylocalsocial.com 43