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Social Media Training Manual Presentation Team 4-AV-2.pptx
- 1. Social Media Training Manual Presentation Andrea Vasquez, Brittany Ester-Oguagha, Grant Anderson, Helen Marshall, & Kelly Carrier Team 4 University of Phoenix Social Media for Professional Learning AET/562 Dr. Sean Spear December 18, 2022
- 2. Social Media & Social Learning Websites and applications that enable users to create and share content or to participate in social networking. Social learning theory is a behavioral theory that posits that new behaviors can be learned by observing and imitating others.
- 3. Social Media Need Limitations in the Workplace
- 4. Social Media Tools Social tools are online outlets that assist in communicating with others globally. Certain tools, such as YouTube allow visuals to replace the need of in person lecture. There’s different social media tools that cater to different senses. Twitter is another platform that permits written comment engagement. The overall goal with social media tools in the workplace is to encourage and promote fellowship.
- 5. Social Media Tools VS Advantages of Social Media Usage in the Workplace Enhance Employee Learning Retention Fellowship Organizations have a direct line of communication with members Disadvantages of Social Media Usage in the Workplace Productivity Decline Conflict Technical Issues Personalism vs. Professionalism Harassment
- 6. Barriers to effective social learning • Distractions and false information being shared • Some platforms are hard to learn and operate • Some platforms are hard to keep up with or moves too fast • Some platforms are too slow at answering work related issues This Photo by Unknown Author is licensed under CC BY-NC
- 7. What role does social learning play in ensuring effective workforce training? “Social learning is the collection and sharing of information learned from peers and from social media. And it may be the way a fast- growing segment of the workforce prefers to learn. According to How Millennials Could Upend Wall Street and Corporate America, a report by Washington, D.C.-based think tank the Brookings Institution, Millennials will make up 75 percent of the workforce by 2020. Experts predict this group will be far less likely to relate to training manuals, silos or "top-down" learning (shrm.org).”
- 8. What ethical dilemmas might be encountered within the social learning environment? How will ethical conflicts be resolved? • issues related to privacy, confidentiality, security, and appropriate content • Copyright laws • appropriate use of language, tone, and communication • appropriate use of images and video It may be helpful to establish clear policies for these issues and to provide different ways for employees of any establishment to address any conflicts or obstacles while operating social learning tools such as Facebook, Instagram, YouTube, and Twitter.
- 9. Problem-Solving through Social Learning What role does social learning play in addressing business problems? • Individuals gain new information • Abilities • Attitudes during social interactions This Photo by Unknown Author is licensed under CC BY
- 10. How does social learning affect an employee's perception of a problem? • Reduce feelings of isolation • Frustration when an employee struggles to solve a problem independently • Exposed to different viewpoints This Photo by Unknown Author is licensed under CC BY-SA-NC
- 11. How are problem- solving processes similar and different when addressed via social learning versus formal training? • Social learning is often less formal • Formal training is more organized and methodical This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY
- 12. Business Issues Guidelines, goals, and objectives Provides a framework for responsible use Improves communication Impacts organization’s brand
- 15. References Chen, Y., Rui, H., & Whinston, A.B. (2021). Tweet to the top? Social media personal branding and career outcomes. Mis Quarterly, 45 (2), 499-533. https://doi.org/10.25300/MISQ/2021/14617 https://eds.s.ebscohost.com/eds/pdfviewer/pdfviewer?vid=1&sid=6ee01264-bc4f-426c-b0eb- 55a96d71e0ba%40redis Chukwuere, J.E (2021). Understanding the impacts of social media platforms on students’ academic learning progress. Review of International Geographical Education Online, 11(9), 2671-2677. https://doi.org/10.48047/rigeo.11.09.233 Hightower, Aaron. January 29, 2018Why Social Learning May Be Key to Solving Workplace Problems. https://www.shrm.org/resourcesandtools/hr- topics/technology/pages/why-social-learning-may-be-key-to-solving- workplace-problems.aspx Ivec, Stephanie (2013). Social Learning Best Practices for the Workplace. https://elearningindustry.com/social-learning-best-practices-for-the- workplace LaMorte W. W. (2022, November 3). Boston University School of Public Health. https://sphweb.bumc.bu.edu/otlt/mph- modules/sb/behavioralchangetheories/behavioralchangetheories5.html
Editor's Notes
- Two components of social interactions that help further an individual’s knowledge and understanding of a subject. Social learning is a informal way of deepening one’s education. Social media is the tools used to support social learning in any community, through group discussions and collaborations.
- Social media tools should be used professionally. Utilizing anything extensively can result to a decline. When dealing with colleagues, there individuals with different backgrounds that take personal gestures offensive. Setting boundaries is always a good thing within an organization because you’re setting expectations for yourself and others.
- Social media tools is a resource that all organizations need because it’s the new and innovative form of communication. Communication is a way of exchanging useful information. Dealing with an organization, the key factor is communication. Serving members online has its rewards. Some individual are self pace learners while other are not and learning online can cater to both.
- Social media tools, just like everything else have advantages and disadvantages. The disadvantages should always be mentioned whenever used. As listed, advantages include enhance employee learning retention Fellowship, and organizations have a direct line of communication with members. I believe that the focus should always be the positive. If people are learning and networking, the organization will remain successful.
- To overcome these barriers, it might be helpful to create a list of relevant and reliable resources, and to provide training on how to use platforms. All individuals may not be familiar with computers or much technology.
- Social learning has a wide reach and ability to connect with a diverse group of people. This makes it a very beneficial tool for sharing information and ideas within an organization. https://www.shrm.org/resourcesandtools/hr-topics/technology/pages/why-social-learning-may-be-key-to-solving-workplace-problems.aspx
- Individuals gain new information, abilities, and attitudes during social interactions. This process is referred to as social learning. When used in a commercial setting, social learning has the potential to be an effective method for resolving issues and cultivating a culture that values ongoing education and progress. Sharing best practices, working together on problem-solving, giving mentoring and coaching, and providing formal training programs are examples of ways in which social learning can be used to solve issues that arise in business. Employees may learn from one another and use this information in their own work, leading to more effective and efficient problem-solving since they can leverage their colleagues' various skills and experiences.
- Social learning may alter how an employee perceives an issue in several different ways: It may provide a fresh viewpoint on the issue at hand. An employee can get a fresh perspective on the issue at hand and be inspired to investigate other methods for resolving it after engaging in conversation with others and listening to what they say about it. The feeling of support and encouragement that may be gained via social learning is essential. When workers have the impression that they are team members and that others are eager to assist them, they may be more driven to handle an issue and have higher confidence in their capacity to do so. A feeling of responsibility may be gained by participation in social learning. Employees may develop a stronger feeling of duty to see a problem through to its conclusion if they collaborate to find a solution. Because of this, it may be easier for them to maintain concentration and dedication to discovering a solution. In general, social learning has the potential to be a vital tool that may assist workers in better seeing difficulties and working together to find solutions to such problems.
- In a variety of ways, the processes of problem-solving may be the same while also being different when handled through social learning as opposed to formal instruction. One of the essential distinctions concerns the origin of the information and the direction. During formal education, the information and direction are often conveyed to the student by a teacher or instructor knowledgeable in the subject field. In social learning, knowledge and direction may originate from various sources, such as peers, mentors, and other community members. The learning process's structure and organization are another difference between the two methods. Formal training is often more planned and structured than informal training and has a distinct set of goals, objectives, and results.On the other hand, social learning is often less formal and may be more open-ended than traditional learning; its primary emphasis is exploring and finding new ideas and approaches to problems. There are also distinctions between the various problem-solving methods that may be employed for the various kinds of learning experiences. Formal training may place a greater emphasis on ways to problem-solving that are more organized and methodical. In comparison, social learning may place a greater emphasis on techniques that are more collaborative and iterative. Despite these distinctions, there are many parallels in the problem-solving process, whether it is approached via social learning or formal instruction. Both techniques entail breaking issues down into component elements, coming up with possible solutions, analyzing those answers, and employing critical thinking and problem-solving abilities to determine which option will be the most successful. Both strategies entail gaining knowledge via experience and using feedback to improve performance.
- Social media for professional social learning can be an invaluable tool. Providing employees with an outlet or vehicle that maybe used to deepen ones understanding of a subject matter, not only strengthens knowledge, but builds professional relationships. Organization’s must ensure they have a strong policy on social media platform usage because responsible use is essential but must also appreciate their presence can impact the organizations reputation. Brand and brand building influence how the firm succeeds in the industry. The proper use of any social media platform, YouTube, Instagram, Twitter, or Facebook begins with following proper protocols regarding the platform’s rules of engagement and should be incorporated in the company’s policy and rules and regulations (Ivec, 2013, par. 3). According to Chen, et al,(2021) ”a Forbes article conclude personal branding, which also is developed with social media platform use is not a preference; it is an influential leadership promoter (par.1). Therefore, all users should be cognizant that not only are they influencers of the organization’s brand they are promoting their own when they use social media tools. Social media use in a learning environment is a share leadership role.
- The appropriate use of social media platforms, allows for enriched learning interactions, educators and learnings are able to share immediate responses an information. The shared content can be discussed and evaluated, the use of pictures, text, videos are useful and stimulate deeper learning. Users experience a connectedness to other users and a better comprehension of the content and subject matter. According to LAMorte (2022)” it is important to be your best over the media and in person. People will reflect off of one another no matter the demographics.”
- A shared social media platform, speaks to a share responsibility and share leadership privileges that represent the organization. Chukwuere (2021) wrote, social media and social learning enhance a student’s learning ability and retention capabilities because learning can be experiential and interactive through shared creativity and innovative thoughts and ideas (para. 2).