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Systems Thinking, Rich Mapping and Conceptual Models

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gsmith
gsmith

A presentation Matthew Milan and I gave at the IA Summit 2007

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Systems Thinking, Rich Mapping and Conceptual Models
 
 
 
What is a system? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are systems? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leverage Points ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do Systems Matter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Relevance to Experience Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introducing Systems Thinking ,[object Object],[object Object],[object Object],[object Object]
Systems Thinking Conceptual Model
[object Object],[object Object],[object Object],[object Object],[object Object],A Short History of Systems Thinking
Elements of Systems Thinking ,[object Object],[object Object],[object Object],[object Object]
The system is a process of enquiry ?
CATWOE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customers ,[object Object]
Actors ,[object Object]
Transformation Process ,[object Object]
Worldview ,[object Object]
Owners ,[object Object]
Environmental Constraints ,[object Object]
Finding root definitions ,[object Object],[object Object]
Rich Mapping
Painting the house
CATWOE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Root Definition A homeowner paints a house by hand to improve its appearance .
Rich Mapping
[object Object],[object Object],[object Object],Why We Like Systems Thinking
[object Object],[object Object],[object Object],Putting Systems Thinking to Use
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exploring Systems Thinking
[object Object],[object Object],[object Object],[object Object],[object Object],Exploring Systems Thinking
[object Object],[object Object],How did we use Systems Thinking tools?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Looking at the Layers of the System
[object Object],[object Object],[object Object],CATWOE Changes
Project Level System View The Activity System Monitoring Effectiveness Monitoring Efficiency
[object Object],Root Definition
Project Level CATWOE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Feature Level System View The System Monitoring Effectiveness Monitoring Efficiency Agency Action
[object Object],[object Object],[object Object],[object Object],Lessons We’ve Learned
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Leveraging CATWOE
[object Object],[object Object],[object Object],In conclusion…

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