How to become a good liasion officer in english

1. FIRST MEETING
A T T H E M E E T I N G P O I N T
Unit 1

2. Discuss and Report
1. What do you do when you meet someone for the
first time?
2. How do you call someone with respect?
3. How do you make good impression that lasts long
after your depart?
4. What topics to avoid at the first meeting?
5. How to avoid an awkward moment/an awkward
silence at the first meeting?

3. What do you do when you meet someone for the first
time?
 Shaking hands
 Introducing ourselves
 Making a small talk
 Smiling
 Making jokes/ inside jokes?

4. How do you call someone with respect?
 Mr. ……
 Ms./miz/ ……
 Mrs. ……..
 Miss./mis/ ……..
 Sir….
 Ma’am/ madam…..
 Mantra Salad
 Used with full name: Mr. Mantra Salad
 Or Used with last name: Mr. Salad

5.  In business situations, use formal titles unless the
people you meet tell you otherwise. To get someone's
attention you can say: "Excuse me, Sir" or "Pardon
me, Madam/Ma'am." To greet someone you can say:
"Hello Sir" or "Good morning, Madam/Ma'am."

6. How do you make good impression that lasts long
after your depart?
 Be confident
 A good eye contact, smiling, firm hand shake
 Be polite
 Be friendly
 Be punctual
 Be helpful
 Be sincere and authentic
 Be the best possible listener ( be an engaged listener)
 Maintain eye contact
 Dress the part
 Make a small talk (not too many questions)

7. What topics to avoid at the first meeting?
 Avoid negative comments
 I hate working here
 Politics
 I’m a Democrat. What did you vote for?
 Age
 How old are you?
 Marital status
 Are you married?
 Money related topics
 How much do you get paid?/ what’s your salary?
 Religious sentiments
 Are you religious?/ do you believe in God?
 Sexual orientation questions
 Are you interested in men or women?/ are you straight?
 Health and hardship information
 I have a serious health problem
 Physical appearance ( even if it is a positive complement)
 I really like your dress./ you have a lovely handbag
 Self centered conversations
 I… I …I… / me me me….

8. How to avoid an awkward moment/an awkward
silence at the first meeting?
 Make a small talk
 Light and easy

9. Learn today…
Meeting the guess at the meeting
point and
Making small talks.

10. At the air port
 Welcome the guess
 Introduce yourself
 Give positive responds
 Nickname
 Confirm the delegates
 Ask for their luggage
 Leave the air port

11. At the hotel
 Welcome the guess
 Tell about the room, list, keys
 Tell them about the breakfast
 Other information
 The time to pick up the guess
 Tell them to enjoy the hotel
 End the conversation

12.  Join them together

14. a/ an
 I’m............doctor
 I’m………….accountant
 She’s……….HRD manager
 He’s………..Human Resource Development manager
 They’re……Liaison officers
 He’s………..LO

15. How to use ‘a’ or “an”
Use ‘a’ if a word begin with a consonant sound
 E.g.: a doctor, a marketing manager
Use ‘an’ if a word begins with a vowel sound
 E.g.: an architect, an employee
 Be careful with the words that begin with the
letters H or U:
 E.g.: an HRD manager
 a Human Resource Department manager

16. Fill in the blanks
 What…....Mr. Bob? He……..HRD manager
 What is Mr. Bob? He’s an HRD manager
 How………the traffic? It……….congested.
 How is the traffic? It’s congested.
 How………you? I………great
 How are you? I’m great

17. Grammar
 Simple present tense to talk about facts
 To be with simple present tense
 To talk about….:
 Job
 Condition/ situation
 Feeling

19. Soften your language…
 Could…..
 May………..
 Could you tell me what are you?
 May I know what he is?

20. How do you find
your job?

21. POSITIVE NEGATIVE
 Stimulating
 Satisfying
 Creative
 Rewarding
 Challenging
 Exhausting
 Thankless
 Mind-numbing
 Dead-end
 Soul-destroying
Giving opinion about your job

22. POSITIVE NEGATIVE
 Stimulating: exciting and
gives you energy.
 Satisfying: give you a sense of
achievement .
 Creative: use your imagination
when you work.
 Rewarding: gives you very
positive feelings, helping others
like a nurse or a teacher.
 Challenging: difficult in
interesting way which makes
you think and learn.
 Exhausting: makes you feel very
tired either physically or mentally.
 Thankless: no one notices or
appreciates what you do.
 Mind-numbing: extremely
boring.
 Dead-end: has no prospects for
the future. You will never get
promoted and the job will always
be the same.
 Soul-destroying: extremely
unpleasant, boring and you hate it
very much.

23.  I love my job. It’s stimulating work because I have to
do many different things everyday, so I never get
bored.

24. Small talk

25. Making small talks

26. How to avoid an awkward moment/an awkward
silence at the first meeting?
 Make a small talk
 Light and easy

27. Benefits of Engaging in Small Talk
 Space fillers for avoiding the silence
 Keep people feel comfortable
 It helps to create a lasting impressions
 It may help building lasting relationships

28. What topics to avoid at the first meeting?
 Avoid negative comments
 I hate working here
 Politics
 I’m a Democrat. What did you vote for?
 Age
 How old are you?
 Marital status
 Are you married?
 Money related topics
 How much do you get paid?/ what’s your salary?
 Religious sentiments
 Are you religious?/ do you believe in God?
 Sexual orientation questions
 Are you interested in men or women?/ are you straight?
 Health and hardship information
 I have a serious health problem
 Physical appearance ( even if it is a positive complement)
 I really like your dress./ you have a lovely handbag
 Self centered conversations
 I… I …I… / me me me….

29. The best topics for small talk
 Travel/ places
 Job/ occupations
 Studies
 Interest/ hobbies
 Weather
 Dream Make as many
questions as
possible related to
the topics

30. Travel/ places
Questions Answers
Have you ever been to Lombok?
When did you go there?
what places did you visit?
Have you been to Malang before?
Is this your first trip?
yes I have, I went there last month
I went there last month
I visited some beautiful beaches
Yes, I have. I went there last month
No, it’s my second trip
How do you like Senggigi?/
How did you find Sengigi?
I love it. The beach is so beautiful.
What do you think of Lombok? I think Lombok is wonderful. There are so
many beautiful beaches to visit. The food
is delicious and the local people are
friendly.
Have you explored the city? Unfortunately, I don’t have enough time to
explore the city. I spent my time to enjoy
the beach.

31. Job/ occupations
Questions Answers
What’s keeping you busy these days? I work in a local company which sells dairy
products.
I work as an accountant in a multinational
company.
I’m doing my research about………
That’s interesting, how did you get
involved/ started with that?
I started working there after graduated
form college.
I get involved with the research because
my manager asked me to know the
customers’ interest about our new product.
How long have you been in your field? I’ve been working in my field for about 5
years.
It’s been five years.
What ‘s the best part of your job? I think the best part is the handling
complaint. When I can solve the customer
problems , I feel relieve.
I really like meeting new people and
traveling to different cities.

32. Job/ occupations
Questions Answers
Where do you work?
What company are you with?
I work for ABC bank
I’m with ABC bank
What’s the nature of your job?
(job description)
I make a financial report and I have to
find the discrepancies when it isn’t
balanced
What line of business are you in? I’m in the gold mining business

33. Studies
Questions Answers
Did you go to Brawijaya University?
Where did you go to college?
No, I didn’t, I went to Airlangga
University
Yes, I did
I went to Airlangga University
What was you major? I studied economics

34. Interest/ hobbies
find similarities
Questions Answers
What do you do for fun?
What do you like doing in your free time?
I love watching soccer. I’m a huge soccer
fan.
I’m crazy about snorkeling. I will spend
hours to snorkel every time I go to the
beach
Do you play any sports? Yes, I play basketball
Have you seen any good movies/ any
good TV shows recently?
No, I don’t have any time to watch TV/ go
to the theater. I’ve been so busy with my
work recently.
How did you become interested in that? Once, my sister asked me to accompany
her to watch soccer, and I found that it
was interesting to scream when our team
made a goal, you know, I feel more alive.
Did you hear Taylor Swift’s new album? Yes I did, and she also made the promo
tour in New York last week.

35. Weather
Comments Responds
It’s been raining a lot lately Yes, the rainy season has just begun.
Ye, it’s going to last for three months.
How is the weather there? It’s sunny these days
What is the weather like? It’s raining these days
Beautiful day, isn’t it? It is! I’m so happy the sun in shining so
bright today. You might want to take
sunglasses.
Is it raining? Not yet, but it’s cloudy
What’s the weather forecast? They say blue skies and hot

36. Dreams
Questions Answers
Any plans for the weekend? I really want to go to Bromo with my
friends, but I’m not sure about the
weather. It’s been raining a lot these days.
If you could travel anywhere, where would
you go?
Perhaps, I would go to Raja Ampat. Many
people said the beach and the scenery are
fantastic, it feels like in heaven.
What will you do once you finish that
project?/ course?/ the seminar?
My friends and I want to explore the city,
since there are many interesting places to
visit and tasty food to try.
What do you want to read next? I can’t wait to read the next cycle of Harry
Potter book. Jk. Rolling said that it’s going
to be spine chilling and thought provoking.

37. Here are some weather vocabularies that you might
use:
 Below freezing: temperature less than 0 Celsius or 32 Fahrenheit
 It's supposed to be below freezing today. I should wear my gloves.
 Boiling hot: an idiom used to describe a very hot day
 It was boiling hot, so we decided to stay inside.
 Breeze: a very light wind; breezy: lightly windy
 Maybe you shouldn't wear a hat, it's breezy out today.
 Chilly: lightly cold
 I always wear a scarf when it's chilly.
 Drizzling: to be raining very lightly
 I don't think you'll need an umbrella, it's only drizzling.
 Overcast: a gray sky with no sun visible
 The sky is overcast this morning, but the sun is supposed to come out
later.

38. About Stories
 Spine-chilling=frightening
 Thought-provoking= make you think a lot
 Breathtaking=very impressive, exciting, surprising
 Page-turning= interesting, exciting and suspenseful
 Suspense (noun)= make you feel excited or nervous
because you do not know what will happen next
 Suspenseful (adjective)
 Mind-blowing= very exciting, shocking, or strange
 Heartbreaking= make you feel very upset, sad, or
disappointed.
 Touching= effecting your emotions, especially making you
feel pity, sympathy, sad and etc.

39.  Tips:
• Don’t take over the conversation
• Don’t keep talking the same topic for the next hours
• Don’t talk about in too long, talk about something
else

40. When you find similarities
 Me too
 So do I
 Neither do I

41. English Fillers, to speak fluently
 Tell me something
 Don’t tell me
 Wow!
 Well!
 You see
 By the way
 To be honest
 Exactly
 No way
 You know
 Basically
 Certainly