3. http://www.smartielts.org
• Greeting
• Introduction
• Formal
• Identity
• Identifier
• Purpose of the letter
• Informal
• Exchange pleasantries
• Purpose
4. • Body
• Address the task mentioned in the question in
order as per the question
• Closing/Closure
• Thanking
• Closing
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5. Types of Letter
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• Request
• Explain
• Apology
• Complaint
• Suggestion
• Invitation
6. Examples
Question Type
a To a holiday camp to ask about
accommodation for a group of children
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Information
b To your friend to tell her that you cannot
visit her next month as planned
Apology
c To you local council saying how you think
their services can be improved
Suggestion
d To ask your tutor to attend a party to
celebrate your graduation
Invitation
e To tell your school why you have decided
to withdraw from your course
Explanation
f To a restaurant about a rude waiter and
some bad food
Complaint
7. Greetings
Formal Informal
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Dear Sir
Dear Madam
Dear Sir/Madam
Dear Sir or Madam
Dear Sally
Dear Bruce
Dear Mum
Dear Mr. Sam
Dear Mrs. Affleck
Dear Ms. Smith
8. Identification
Formal Informal
I am a student at
I was a client
I am a regular customer
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I’m
Thank you for letter/invitation I hope everything is fine with you
Thanks for inviting me
I am writing this letter in regards to
I am writing this letter to express my
concern/satisfaction/dissatisfaction
I need to tell you that….
I need a favour from you.
I’m sorry but can you please…..?
9. Apologizing
• Formal
• I am extremely sorry
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about
• I would like to apologise
about
• I owe you an apology
• I sincerely apologize for
the inconvenience arising
from this
• Informal
• I'm sorry about…
• I am sorry that…
• I'm very sorry about…
• I'm very sorry for…
• Please forgive me for...
10. Asking for Help
• Formal
• I would be grateful if
you could…
• I would appreciate it
if you could…
• I would like to
request you to……
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• Informal
• Could you please…
• I was wondering if
you could ……
• I would like to
know…..
• I am writing to ask
about
11. Asking for Information
• Formal
• I am writing to
enquire about…
• I would like to know
about/if…
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• Informal
• I am writing to find
out about...
• What I am looking for
is...
12. Complaining / expressing dissatisfaction
• Formal
• I'm writing to express
my dissatisfaction
with…
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• Informal
• I'm writing to tell you
about my annoyance
with…
• I am not happy
about...
• ...was very
disappointing.
13. Expressing satisfaction
• Formal
• I am writing to
express my
satisfaction with
• I would like to inform
you that I am
extremely contended
with
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• Informal
• I was delighted to
hear that…
• I was very happy to
learn that…
• I was thrilled to find
out that...
• I was glad to hear
that…
• ...was very
enjoyable.
14. Expressing concern / sympathy
• Formal
• I am writing to
express my concern
about..
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• Informal
• I am sorry to hear
about... (your
accident/ illness)
15. Giving bad news
Formal
• I regret to advise you
that...(formal)
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• Informal
• I regret to inform you
that…
• I am sorry to tell you
that…
• I am afraid I have
some bad news.
16. http://www.smartielts.org
Invitation
• Formal
• I would like extend
an invitation to you
on the occasion of
….
• Informal
• Would you like to….?
• I would like to know if
you would…..
17. Giving Suggestion
• Formal
• I would like to
recommend (to this
abc)
• I feel obliged to
advise/recommend/s
uggest that
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• Informal
• Why don’t we….?
• How about ……?
18. http://www.smartielts.org
Thanking
• Formal
• I am extremely grateful
for…
• I very much appreciate
your ______ing
• No words can express
my gratitude.
• Informal
• Thanks
• Thank you.
• Thank you very much.
• Thanking you kindly.
• Thanking you in
anticipation
• I can't thank you enough.
• I am thankful to you for
all your support and
cordiality
19. http://www.smartielts.org
Closing
• Thanking in anticipation
• I look forward to seeing you.
• I look forward to hearing from you.
• I look forward to meeting you.
22. Giving Examples
• For example,
• For instance,
• A good illustration of this is
• If we take an example
• Evidence for this is provided by
•We can see this when
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23. Giving Reasons
• One reason for this is
• The immediate cause of this
• One of the causes of this is
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24. Example Sentences
• I believe I owe you an explanation for this
• Should you have any questions regarding this,
you can contact me via email(xyz@gmail.com) or
on my phone (0000000)
• For your information
• As I understand from the information provided
• I think, I deserve special consideration
• I had not been informed
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25. • These work experiences have greatly enhanced
my skills to………..
• I have enclosed ….
• You can always contact me via e-mail
(abc@gmail.com) or phone (0431082300), if
deemed necessary, for future correspondence
regarding …….
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