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The Employee Advocacy Platform
Kevin Stewart
kstewart@everyoneSocial.com
@kstew04
Who is Kevin Stewart
 I have been in Enterprise Software sales for
just over 10 years
 Focused on online marketing solutions
(specifically social) for the last 6 years.
 I am a UT local – Have 3 little girls that keep
me busy.
The Problem
 People have stopped believing in corporate
media (CTR’s continue to decline)
 Cost of social ads continues to climb
 Need better, more creative and authentic
ways to reach prospects
 Recognize the need to drive earn media and
yet have no way to get it.
FB Organic Reach VS Stock Price
Source http://www.convinceandconvert.com/
Why Employee Advocacy is Growing
 The average employee has 1000’s of connections,
give them en opportunity to be a brand advocate.
 84% B2B purchasers said word-of-mouth
recommendations influence their purchase decisions.
(DemandGen)
 92% of people trust earned media while only 14% trust ads.
(Nielson)
 50% of B2B buyers say social has a significant role in their
purchasing decision. (Demand Gen Report)
 60% of B2B purchasing decisions made prior to engaging. (Corp
Exec Board)
84%
trust
people
they know
92%
70%
58%
50%
46 - 47%
40 - 42%
Survey Question
To what extent do
you trust the
following forms of
advertising?
92%
70%
58%
50%
47%
40%
33%
30%
Sales correlate with the total
number of people who advocate
for a brand -- across industries.• On average, 53% of changes in
online and offline sales can be
attributed to changes in the
number of people advocating for
a brand online
• Not the number of online
messages or posts about a brand
Monthly Change in Online Promoters v. Monthly
Change in Sales
Monthly Change in Total Online Promoters
MonthlyChangeinSales
Sources:
Traffic from employee-owned
social media converts at a
significantly higher rate.
Source: Susan Emerick, “IBM Select Social Eminence Program, 3Q 2012 Measurement Framework Pilot”. September 2012.
Conversion Rate by Traffic Source
IBM - 2012
> 2x Conversion Rate
ConversionRate
Social Media is Changing
It is no longer enough to acquire fans and follower… you have to keep them
Engaging content - key to success (branded or curated 3rd
party content)
• Gary Vaynercuk – “Jab, Jab, Jab, Right Hook”
• You have to be willing to give, give give, then ask
• “If you are only throwing right hooks, people will duck”
Must have a commitment to listening, focus content on trending topics
• Context of the content is just as important as the actual content
• Be sure to customize content based on the social network
• Think about why the consumer is on the network to begin with
Social is not B2B or B2C – Focus on H2H
• If you care about other people, they will care about you
• Don’t Spam on Social, is your content something people want to see
• Utilize the power of your employees
• Most Employees want to share but they do not know social policy
Tips to Creating a Successful Program
 Identify ambassadors
 Roll out in manageable chunks
 Know you will never get 100% of your employees to participate
 Set goals
 Align to company objectives and other marketing goals
 Get Leadership Buy-In & Support
 Train Your Employees
 Train on social, why it’s good for them, how to use, social policies
 Train on the EveryoneSocial tool (we’ll help)
 Content is King
 Make it interesting & educational and not only promotional
 Lots of it
Company Benefits
Organized curated content for employee sharing, all in one spot
Ability to automate content curation, allow employees to curate too
A Social Seller’s dream
HR recruiting
SEO value
Visibility into:
• who shares
• what content they share
• clicks, engagement & EMV more
Employee Benefits
Appropriate content can be sourced for them
One place for content and sharing
Share via multiple channels in one place
Build their own brand and establish thought leadership
The Employee Advocacy Platform
Kevin Stewart
kstewart@everyoneSocial.com
@kstew04
Industry Statistics
 84% BtoB purchasers said Word of Mouth recommendations influence their purchase
decisions (DemandGen)
 Companies with engaged employees outperform those without by up to 202% (Gallup)
 92% of people trust recommendations from friends and family more than all other forms of
marketing (Nielson)
 50% of BtoB buyers say Social has a significant role in their purchasing decision (2012
Demand Gen Report)
 78% of sales people who utilize social outsell their peers (Social Media and Sales Quota
Report)
 91% of buying cycles for BtoB begin online (Eloqua)
 60% of B2B purchasing decisions made prior to engaging (Corp Exec Board)
 53% of B2B buyers follow social discussions about vendors they are considering (Top Rank)

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The Employee Advocacy Platform Guide to Growing Earned Social Media

  • 1. The Employee Advocacy Platform Kevin Stewart kstewart@everyoneSocial.com @kstew04
  • 2. Who is Kevin Stewart  I have been in Enterprise Software sales for just over 10 years  Focused on online marketing solutions (specifically social) for the last 6 years.  I am a UT local – Have 3 little girls that keep me busy.
  • 3. The Problem  People have stopped believing in corporate media (CTR’s continue to decline)  Cost of social ads continues to climb  Need better, more creative and authentic ways to reach prospects  Recognize the need to drive earn media and yet have no way to get it.
  • 4. FB Organic Reach VS Stock Price Source http://www.convinceandconvert.com/
  • 5. Why Employee Advocacy is Growing  The average employee has 1000’s of connections, give them en opportunity to be a brand advocate.  84% B2B purchasers said word-of-mouth recommendations influence their purchase decisions. (DemandGen)  92% of people trust earned media while only 14% trust ads. (Nielson)  50% of B2B buyers say social has a significant role in their purchasing decision. (Demand Gen Report)  60% of B2B purchasing decisions made prior to engaging. (Corp Exec Board)
  • 6.
  • 7. 84% trust people they know 92% 70% 58% 50% 46 - 47% 40 - 42% Survey Question To what extent do you trust the following forms of advertising? 92% 70% 58% 50% 47% 40% 33% 30%
  • 8. Sales correlate with the total number of people who advocate for a brand -- across industries.• On average, 53% of changes in online and offline sales can be attributed to changes in the number of people advocating for a brand online • Not the number of online messages or posts about a brand Monthly Change in Online Promoters v. Monthly Change in Sales Monthly Change in Total Online Promoters MonthlyChangeinSales Sources:
  • 9. Traffic from employee-owned social media converts at a significantly higher rate. Source: Susan Emerick, “IBM Select Social Eminence Program, 3Q 2012 Measurement Framework Pilot”. September 2012. Conversion Rate by Traffic Source IBM - 2012 > 2x Conversion Rate ConversionRate
  • 10. Social Media is Changing It is no longer enough to acquire fans and follower… you have to keep them Engaging content - key to success (branded or curated 3rd party content) • Gary Vaynercuk – “Jab, Jab, Jab, Right Hook” • You have to be willing to give, give give, then ask • “If you are only throwing right hooks, people will duck” Must have a commitment to listening, focus content on trending topics • Context of the content is just as important as the actual content • Be sure to customize content based on the social network • Think about why the consumer is on the network to begin with Social is not B2B or B2C – Focus on H2H • If you care about other people, they will care about you • Don’t Spam on Social, is your content something people want to see • Utilize the power of your employees • Most Employees want to share but they do not know social policy
  • 11. Tips to Creating a Successful Program  Identify ambassadors  Roll out in manageable chunks  Know you will never get 100% of your employees to participate  Set goals  Align to company objectives and other marketing goals  Get Leadership Buy-In & Support  Train Your Employees  Train on social, why it’s good for them, how to use, social policies  Train on the EveryoneSocial tool (we’ll help)  Content is King  Make it interesting & educational and not only promotional  Lots of it
  • 12. Company Benefits Organized curated content for employee sharing, all in one spot Ability to automate content curation, allow employees to curate too A Social Seller’s dream HR recruiting SEO value Visibility into: • who shares • what content they share • clicks, engagement & EMV more
  • 13. Employee Benefits Appropriate content can be sourced for them One place for content and sharing Share via multiple channels in one place Build their own brand and establish thought leadership
  • 14. The Employee Advocacy Platform Kevin Stewart kstewart@everyoneSocial.com @kstew04
  • 15. Industry Statistics  84% BtoB purchasers said Word of Mouth recommendations influence their purchase decisions (DemandGen)  Companies with engaged employees outperform those without by up to 202% (Gallup)  92% of people trust recommendations from friends and family more than all other forms of marketing (Nielson)  50% of BtoB buyers say Social has a significant role in their purchasing decision (2012 Demand Gen Report)  78% of sales people who utilize social outsell their peers (Social Media and Sales Quota Report)  91% of buying cycles for BtoB begin online (Eloqua)  60% of B2B purchasing decisions made prior to engaging (Corp Exec Board)  53% of B2B buyers follow social discussions about vendors they are considering (Top Rank)