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E learning presentation (update 2012)

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Santiago Moral
Santiago Moral

e-learning evolves very fast. Technologies are more and more open, and allow educators to create more and more powerful training.

Education
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What is e-learning Some answers and a lot of questions
Contents 1. Learning is much more than training 2. E-learning is value 3. Blend for success 4. Creating learning is not a subject expert matter 5. Learning means no longer Learning Management System e-learning | Presentation 2
“ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn - Alvin Toffler, American writer Learning is much more than training
Education is student-centered, information is content-centered Education Information Specialist User defined Discipline Target needs defined purpose purpose carachteristics Student Content Presentation, Sequenced for practice, Sequenced for Presentation optimal feedback and optimal retention reference assessment e-learning | Presentation 4
The design of a training has four steps: objectives, strategy, resources and control Objectives definition Strategy design Media selection Certification design e-learning | Presentation 5
E-learning features are: inmediacy, universality and continuity e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training Can reach a wide target as is using standard Internet technology Learning is not over when training is finished, but performance assistance tools can be provided e-learning | Presentation 6
“ If you think education is expensive, try ignorance ― Derek Bok, American lawyer and educator, former president of Harvard University. E-learning is value
Knowledge transfer goes beyond company boundaries •Employees must be prepared with three Internal ingredients: Skills, Capabilities and Attitudes Business agents • Knowledge expands the enterprise boundaries, i.e. Well trained BPs represent a valuable Market asset for a company •Successful knowledge transfer becomes business efficiency and effectiveness 8
e-learning is justified by business value Accesibility Change and adaptability convenience improvement increase Training Costs saving quality improvement Business value e-learning | Presentation 9
Good e-learning is efficient and saves time to the student, … E-learning is more efficient • Training time for equivalent program used to be between 25% and 60% shorter • There is no need of introduction, pauses, lunch time, etc. • A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed • e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported • There is no need to travel Most savings are due to the working hours not lost. Savings are direct to your employees or customers. e-learning | Presentation 10
… convenient and fast… E-learning systems are effective if all that need them can access them in the right time and with a right service • Training is a critical factor in employee satisfaction • Training does not finish when class is over Speed and flexibility are other value criteria. Lead time could be drastically decreased • Training can be delivered to all target in the same time • There is no trainers capacity limit • There is no problem with students availability • Content does not get obsolet in the training time e-learning | Presentation 11
…and highly measurable Behavioral changes in the customers Customer satisfaction are difficult, but not is the first step to get imposible to business results measure Customer Knowledg Behavior Business satisfaction e transfer changes results Education Finally, you should try effectiveness to relate behavioral measurement is key changes with business results e-learning | Presentation 12
“ Personally, I am always ready to learn, although I do not always like being taught - Winston Churchill Blend for success
Internet is going to change classroom training paradigm... » Classroom will not be default training » Classroom training and e-learning synergies will increase progressively » Teacher will become a facilitator » Training manuals will become Internet o intranet guides continously updated » Training schedules will become irrelevant e-learning | Presentation 14
...but there are big challenges to face » Be part of a global learning strategy integrated in HR strategy and suitable to corporate culture » Be suitable to student needs (pretest, skills profile, expert system, tutor) » Keep student interest and attention during all training event » Be user friendly » Relate learning to business objectives » Measure learning application and impact in business results » Provide suitable support for student difficulties e-learning | Presentation 15
Education is a structured process that combines different strategies… Strategy Methods Technology Experience Based Learning Learning from Collocation Getting together, Meet as a • Mentoring, Role Playing, Case community, Develop Studies, Coaching face-to-face* relationships, Live it, Do it Collaborative Learning Learning from Collaboration Discuss it, Practice with others, • Virtual classrooms, e-Labs, Web conferences, e-Teams LMS Create virtual communities of practice Interactive Learning, Games and Simulations Learning from Interaction LMS • CBT/WBT, Multimedia, Games, Examine it, try it, interact with it Simulations Support and Reference Materials Learning from Information Read it, watch it, listen to it • Web sites, video, audio, books, e- books 16
… to create a cross channel learning experience Concept Tools Behavior Learning from Collocation Getting together, Meet as a community, Develop 6 relationships, Live it, Do it Learning from Collaboration Discuss it, Practice with others, Create virtual 2 7 communities of practise May be done in face-to-face Learning from Interaction Examine it, try it, interact 1 4 5 with it Learning from Information Read it, watch it, listen to it 3 Customer Education Center 17
“ The best teacher is not the one who knows most but the one who is most capable of reducing knowledge to that simple compound of the obvious and wonderful - H.L. Mencken, American Journalist Learning creation is not a subject expert matter 18
Creating successful learning experiences requires different roles… subject matter expert instructional tutor designer program manager learning user technologies experience expert expert multimedia producer 19
… and a complete model covering the whole process, from concept to execution Customer Learning & Learning & Content Technology Learning & Knowledge Strategy Knowledge Design •Custom content building •LMS Knowledge Execution •Customer Knowledge •Curriculum Design •Training solutions •LCMS •Learning Audit & Map •Content Instructional catalog •Author tools Analysis •Customer Readiness Design •Learning content hosting •Customer Management Assessment •Asynchronous •Knowledge Workshop •Learning & Knowledge Collaboration Design Plan •Workshop Design e-learning | Presentation 20
Explicitation and exchange are essential tools to create and spread knowledge Knowledge management techniques Knowledge explicitation Expert interviews Lessons learnt Expert systems Knowledge maps Knowledge exchange Expert locating Mentoring Practice communities Education Best practices adoption e-learning | Presentation 21
“ Technology is anything invented after you were born ― Alan Kay, American computer scientist Learning means no longer Learning Management System
Today, online experience means adapted to the broad range of user devices Customer Education Center 23
Content strategy is the basic level of education strategy Images Documents Web content Records Customer Education Center 24
Online courses, (serious) games or augmented reality provide interaction Customer Education Center 25
Collaboration is social and allows not only spreading but capturing knowledge… Customer Education Center 26
…closing the loop of knowledge management Customer Education Center 27
Multiple tools are used today for online learning… = 1 Twitter Social network & ↓3 11 Moodle Course management micro-blogging system service ↑ 5 12 Evernote Note-taking tool = 2 YouTube Video-sharing site ↓ 4 13 Slideshare Slide sharing site = 3 Google Office suite and data ↓ 7 14 Prezi Presentation software Docs/Drive storage service ↓ 3 15 Blogger/Blo Blogging tool ↑1 4 Google Web search engine gspot 1 Search = 16 Google RSS aggregator = 5 WordPress Blogging/website tool Reader = 6 Dropbox File synchronization ↑9 17 Google+ / Social network/video ↓3 7 Skype Text and voice chat Hangouts meetings tool ↓5 18 Diigo Social bookmarking/ ↑1 8 PowerPoint Presentation software annotation 1 ↑2 19 Word Word processing ↑5 9 Facebook Social network 3 software ↑1 10 Wikipedia Collaborative ↑1 20 Yammer Private social encyclopaedia 1 networking engine Source: Jane Hart, “Top 100 Tools for Learning 2012” Customer Education Center 28
… and learning measurement goes also to real world and no longer needs a LMS Source: http://www.tincanapi.com/ Customer Education Center 29
E learning presentation (update 2012)

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E learning presentation (update 2012)

  • 1. What is e-learning Some answers and a lot of questions
  • 2. Contents 1. Learning is much more than training 2. E-learning is value 3. Blend for success 4. Creating learning is not a subject expert matter 5. Learning means no longer Learning Management System e-learning | Presentation 2
  • 3. “ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn - Alvin Toffler, American writer Learning is much more than training
  • 4. Education is student-centered, information is content-centered Education Information Specialist User defined Discipline Target needs defined purpose purpose carachteristics Student Content Presentation, Sequenced for practice, Sequenced for Presentation optimal feedback and optimal retention reference assessment e-learning | Presentation 4
  • 5. The design of a training has four steps: objectives, strategy, resources and control Objectives definition Strategy design Media selection Certification design e-learning | Presentation 5
  • 6. E-learning features are: inmediacy, universality and continuity e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training Can reach a wide target as is using standard Internet technology Learning is not over when training is finished, but performance assistance tools can be provided e-learning | Presentation 6
  • 7. “ If you think education is expensive, try ignorance ― Derek Bok, American lawyer and educator, former president of Harvard University. E-learning is value
  • 8. Knowledge transfer goes beyond company boundaries •Employees must be prepared with three Internal ingredients: Skills, Capabilities and Attitudes Business agents • Knowledge expands the enterprise boundaries, i.e. Well trained BPs represent a valuable Market asset for a company •Successful knowledge transfer becomes business efficiency and effectiveness 8
  • 9. e-learning is justified by business value Accesibility Change and adaptability convenience improvement increase Training Costs saving quality improvement Business value e-learning | Presentation 9
  • 10. Good e-learning is efficient and saves time to the student, … E-learning is more efficient • Training time for equivalent program used to be between 25% and 60% shorter • There is no need of introduction, pauses, lunch time, etc. • A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed • e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported • There is no need to travel Most savings are due to the working hours not lost. Savings are direct to your employees or customers. e-learning | Presentation 10
  • 11. … convenient and fast… E-learning systems are effective if all that need them can access them in the right time and with a right service • Training is a critical factor in employee satisfaction • Training does not finish when class is over Speed and flexibility are other value criteria. Lead time could be drastically decreased • Training can be delivered to all target in the same time • There is no trainers capacity limit • There is no problem with students availability • Content does not get obsolet in the training time e-learning | Presentation 11
  • 12. …and highly measurable Behavioral changes in the customers Customer satisfaction are difficult, but not is the first step to get imposible to business results measure Customer Knowledg Behavior Business satisfaction e transfer changes results Education Finally, you should try effectiveness to relate behavioral measurement is key changes with business results e-learning | Presentation 12
  • 13. “ Personally, I am always ready to learn, although I do not always like being taught - Winston Churchill Blend for success
  • 14. Internet is going to change classroom training paradigm... » Classroom will not be default training » Classroom training and e-learning synergies will increase progressively » Teacher will become a facilitator » Training manuals will become Internet o intranet guides continously updated » Training schedules will become irrelevant e-learning | Presentation 14
  • 15. ...but there are big challenges to face » Be part of a global learning strategy integrated in HR strategy and suitable to corporate culture » Be suitable to student needs (pretest, skills profile, expert system, tutor) » Keep student interest and attention during all training event » Be user friendly » Relate learning to business objectives » Measure learning application and impact in business results » Provide suitable support for student difficulties e-learning | Presentation 15
  • 16. Education is a structured process that combines different strategies… Strategy Methods Technology Experience Based Learning Learning from Collocation Getting together, Meet as a • Mentoring, Role Playing, Case community, Develop Studies, Coaching face-to-face* relationships, Live it, Do it Collaborative Learning Learning from Collaboration Discuss it, Practice with others, • Virtual classrooms, e-Labs, Web conferences, e-Teams LMS Create virtual communities of practice Interactive Learning, Games and Simulations Learning from Interaction LMS • CBT/WBT, Multimedia, Games, Examine it, try it, interact with it Simulations Support and Reference Materials Learning from Information Read it, watch it, listen to it • Web sites, video, audio, books, e- books 16
  • 17. … to create a cross channel learning experience Concept Tools Behavior Learning from Collocation Getting together, Meet as a community, Develop 6 relationships, Live it, Do it Learning from Collaboration Discuss it, Practice with others, Create virtual 2 7 communities of practise May be done in face-to-face Learning from Interaction Examine it, try it, interact 1 4 5 with it Learning from Information Read it, watch it, listen to it 3 Customer Education Center 17
  • 18. “ The best teacher is not the one who knows most but the one who is most capable of reducing knowledge to that simple compound of the obvious and wonderful - H.L. Mencken, American Journalist Learning creation is not a subject expert matter 18
  • 19. Creating successful learning experiences requires different roles… subject matter expert instructional tutor designer program manager learning user technologies experience expert expert multimedia producer 19
  • 20. … and a complete model covering the whole process, from concept to execution Customer Learning & Learning & Content Technology Learning & Knowledge Strategy Knowledge Design •Custom content building •LMS Knowledge Execution •Customer Knowledge •Curriculum Design •Training solutions •LCMS •Learning Audit & Map •Content Instructional catalog •Author tools Analysis •Customer Readiness Design •Learning content hosting •Customer Management Assessment •Asynchronous •Knowledge Workshop •Learning & Knowledge Collaboration Design Plan •Workshop Design e-learning | Presentation 20
  • 21. Explicitation and exchange are essential tools to create and spread knowledge Knowledge management techniques Knowledge explicitation Expert interviews Lessons learnt Expert systems Knowledge maps Knowledge exchange Expert locating Mentoring Practice communities Education Best practices adoption e-learning | Presentation 21
  • 22. “ Technology is anything invented after you were born ― Alan Kay, American computer scientist Learning means no longer Learning Management System
  • 23. Today, online experience means adapted to the broad range of user devices Customer Education Center 23
  • 24. Content strategy is the basic level of education strategy Images Documents Web content Records Customer Education Center 24
  • 25. Online courses, (serious) games or augmented reality provide interaction Customer Education Center 25
  • 26. Collaboration is social and allows not only spreading but capturing knowledge… Customer Education Center 26
  • 27. …closing the loop of knowledge management Customer Education Center 27
  • 28. Multiple tools are used today for online learning… = 1 Twitter Social network & ↓3 11 Moodle Course management micro-blogging system service ↑ 5 12 Evernote Note-taking tool = 2 YouTube Video-sharing site ↓ 4 13 Slideshare Slide sharing site = 3 Google Office suite and data ↓ 7 14 Prezi Presentation software Docs/Drive storage service ↓ 3 15 Blogger/Blo Blogging tool ↑1 4 Google Web search engine gspot 1 Search = 16 Google RSS aggregator = 5 WordPress Blogging/website tool Reader = 6 Dropbox File synchronization ↑9 17 Google+ / Social network/video ↓3 7 Skype Text and voice chat Hangouts meetings tool ↓5 18 Diigo Social bookmarking/ ↑1 8 PowerPoint Presentation software annotation 1 ↑2 19 Word Word processing ↑5 9 Facebook Social network 3 software ↑1 10 Wikipedia Collaborative ↑1 20 Yammer Private social encyclopaedia 1 networking engine Source: Jane Hart, “Top 100 Tools for Learning 2012” Customer Education Center 28
  • 29. … and learning measurement goes also to real world and no longer needs a LMS Source: http://www.tincanapi.com/ Customer Education Center 29