6. If you plan to run in-house
training, how will you cater for
off-site and shift workers?
7. Don’t just train users how to use
the system, explain when and
why to use it.
8. Can they cross the line and play nicely?
Who makes the final decision in a dead lock?
Who owns the system?
Will various business units need
to work together to implement
the system?
9. How will you communicate and
support users during
their journey
through the
stages of
technology
change?
10. Don’t wait until just before launch to ambush staff
Communicate early and often..