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Soccnx III - Targeting an exceptional education experience - IBM Connections in education

Speakers: Simon Vaughan & Jon Scott

For today’s undergraduates, information technology (IT) plays an integral role in their everyday lives. They actively use many different technologies for their studies, work, and recreation. This aim of this presentation is to explore the use of Social Business from the perspective of a student and show how Social Business can be used to increase the engagement with these students (both before they join the University and while at University). The presentation will look at how IBM Connections can supplement tools such as Facebook and Twitter to provide an‘exceptional Virtual University experience’ for all Students and members of staff.

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Soccnx III - Targeting an exceptional education experience - IBM Connections in education

  1. 1. Targe&ng  an  excep&onal  Educa&onal  experience      IBM  Connec&ons  in  Educa&on  Simon  Vaughan  Deputy  IT  Director,  Cardiff  University  IBM  Collabora;on  Champion    Jon  Sco<  Educa;onal  Researcher  and  Freelance  Rich  Media  Producer    
  2. 2. Agenda 1)  Introductions - Simon 2) The rise of digital natives and what they now expect - Simon 3) Connnections @ Cardiff - Simon 4) The Student view - Jon 5) A new way of engaging - Jon 6) Some of the issues we have seen - Jon 7) Social Student - Simon / Jon 8) Questions (and hopefully answers)2
  3. 3. Cardiff University l  27,000 Students - 7,500 graduates each year - 6,000 employees l  Research led University l  Geographically dispersed campus – All Wales support (Students on placement l  Need easy access to relevant information l  How to attract and retain the best!3 - Sir Mervs
  4. 4. Some of the challenges WE face4
  5. 5. The changing needs of our Students,Researcher, Staff (17 to 70+ years old..) Born Pre 1945 Digital Immigrants Born 1945 to early 1960’s Born early 1960’s to early 1980’s “Digital Born 1980’s onwards Natives”5
  6. 6. From 17 to 70+ years old How they expect to Communicate Write me Use paper Call me Use paper diaries Someone else may update their calendar / mailbox Mail me Use e-mail Technology ‘Savvy’ “Digital Natives” IM me DM me Message me ‘E-mail is for my parents’6
  7. 7. “Digital natives” now expect….7
  8. 8. To be always on…. Their network and conversations ‘do not end’ when they leave the workplace (or place of study).8
  9. 9. To be Mobile…. They expect to be connected from anywhere – they expect access to Mobile services NOT mobile sites9
  10. 10. They are experimental…. “Digital Natives” are able to test out new ideas without the need to ask for permission….10
  11. 11. Community Spirit…. The way “Digital Natives” work, write and interact with each is changing….11
  12. 12. They have high expectations…. They have high expectations for their future salary, job, flexibility, lifestyle and technology!12
  13. 13. They have highly tuned filters They get bored or frustrated if the information flow is poor or too slow! Many are able to filter information to their needs13
  14. 14. Instantaneous feedback…. They are used to giving and receiving information instantaneously. Everything is just a Google search or Status update away’14
  15. 15. They expect to be Famous…. Today’s technology gives them access to an instant audience (everybody can have their 15 minutes of fame – often via posting to YouTube….)15
  16. 16. The changing needs of our StudentsWhat do our Students expect us to provide? An environment that will allow them to: l  Connect and find people l  Break Down barriers l  Allow them to share.. l  Collaborate in new ways and across boundaries l  Collaborate with potential students l  Collaborate with potential employees l  Collaborate with friends at other universities l  Stay engaged after they have left University l  Download their contributions and create an e-portfolio l  Be online from anywhere – Mobile interface16
  17. 17. On Any device…17
  18. 18. Cardiff University Collaborativetoolset Blog Wiki TeamSpace Video Library CU Portal (Collaborative space) 1818
  19. 19. 19
  20. 20. 20
  21. 21. 21
  22. 22. 22
  23. 23. Poor Community Disengagement
  24. 24. The Student view
  25. 25. A new way of engaging
  26. 26. Problems Educating and supportingStudents Employees Academics +Researchers
  27. 27. Problems•  University Infrastructure, Policy, ICT Support•  Pedagogy (Methods of Teaching & Learning)•  People are...
  28. 28. Problems Platforming collaboration
  29. 29. The Changing Face of Higher Education What’s the next step for the culture of education? Academic Partnership? Mass Teaching? “Open” Education?
  30. 30. Cardiff ConnectionsEducational material – Welcome video
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  32. 32. SocialStudent solution? •  A  cloud  based  subscrip;on  service  (built  on  IBM  Connec;ons)  which  will  allow   Universi;es  to  offer  Students  an  environment  to  collaborate       •  We  are  hoping  that  future  versions  of  Connec;ons  allows  ‘mul;  Tennancy’  to   allow  sharing   –  Across  ins;tu;ons   –  With  prospec;ve  students   –  With  Parents     –  With  ploten;al  employees   –  With  Alumni  rela;onship   –  And  more……     •  SocialStudent  enables  Students  to:     –  find  other  students  (who  may  be  on  another  course  but  have  similar   interests  /  exper;se),   –  create  and  par;cipate  in  groups  (that  they  can  create  and  manage),     –  Express  themselves  via  a  blog,   –  Post  their  status  and  let  other  students  know  what  they  are  doing.   –  Create  social  groups  and  share  areas  of  common  interest  (Soccer  club,  Rugby   club,  etc),  34 –  Share  Bookmarks,  Par;cipate  in  discussions,  Create  Self  help  forums.  
  33. 33. The future of Learning Management Systems (LMS) Formal Learning InFormal Learning and Non-Formal Learning Individual Group Learning Individual Group Learning Connecting, Working and Self study Learning with reading, watching, learning together Or self-paced others on a sharing, course course Commenting Traditional scope of an LMS      LMS  with  ‘social  reach’    =  SocailStudent!      35
  34. 34. The main issues we have seen….Community overload….. What Communities am I a member of? What Communities exist? Who is collaborating where…?The SocialStudent way Navigate to communities via a ‘Rich Picture’36
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  37. 37. This nearly is the last slide…… No talk at a Connections User conference should end with "you can contact us via email at ...." or “wed be happy to email you our slides ....” Simon  Vaughan     Jon  Sco<     Or connect to us via the Connections User Community in Greenhouse!39 Questions?