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On Thinking Different




“

Life can be much broader once you discover one simple fact...




Everything around you that you call life 



Was made by people that were no smarter than you...



And you can change it, 



You can influence it,



You can build your own things that other people can use.



Once you learn that, you’ll never be the same again.”

Source: Steve Jobs

ESTEBAN CONTRERAS - SOCIALNERDIA
Globalization

Technology
ESTEBAN CONTRERAS - SOCIALNERDIA
Startups = Extreme Uncertainty

1) To build something great, you gotta START somewhere

Former 

Dating Site

Former 

Location App

ESTEBAN CONTRERAS - SOCIALNERDIA
Startups = Extreme Uncertainty

1) To build something great, you gotta START somewhere

Former 

Dating Site

2) Then, you must

Former 

Location App

GROW

ESTEBAN CONTRERAS - SOCIALNERDIA
Growth Makes People Think of Marketing

•

Big-Budget Kind

•

Spammy Kind

Expensive

Annoying



( Unfortunately, Startups can’t afford either)

ESTEBAN CONTRERAS - SOCIALNERDIA
Consumer Behavior Has Changed

•

The Old Buying Process

See	

Ad

Visit 	

Store

Ask 	

Rep

Pay	

$$$

Call
Support

Linear

ESTEBAN CONTRERAS - SOCIALNERDIA
Consumer Behavior Has Changed

•

•

The Old Buying Process

The New Buying Process
Tweet

See	

Ad

Visit 	

Store

Ask 	

Rep

Pay	

$$$

Call
Support

Follow	

Store

Search

Special
Read	

Blog

Linear

Friend
Link

Vine	

Video

Push	

Notif.
Pay	

$$$

Read	

Mag
Gift	

Card

CheckIn

Targete
d	

TXT

???
FAQ

Email
Ordrb

Refund

Pay	

$$$

Loyalty	

Card

Live	

Chat

Browse

Pin

Info	

Graphic

Mobile
app	


Webina
r

Fb	

Sweeps

Visit 	

Store

Watch	

Video

Call
Support

Ask	

Friend

Yelp	

Review

eBook

Spam

Native	

Ad

ESTEBAN CONTRERAS - SOCIALNERDIA
Think Like a Startup


 
 
 
 
 
 
 Tests to Optimize

5


 
 
 
 
 
 
 
 & Grow Your Ideas
!
http:// bit.ly / thinkstart
About Me

•

Director of Strategy @ Sprinklr

•

Founder @ Social Nerdia Consulting

•

Former Social Media Manager @ Samsung USA

•

Experience helping Fortune 100 companies

•

Advisor to early stage tech startups

•

Started career in Marketing + IT at 13 years old @ Torreblanca Corp

•

Originally from Guatemala - Lived in U.S. for 10 years - Now in Vancouver, BC
#1

The Fit Test
Does anyone want what you’re offering?

ESTEBAN CONTRERAS - SOCIALNERDIA
What We Think We Should Be

•

Visionary Leaders

•

Super Teams

•

Cool Ideas

•

Incredible Resumes

ESTEBAN CONTRERAS - SOCIALNERDIA
What We Think We Need To Have

•

Hype + Money + Other “If Only” Wish Lists

ESTEBAN CONTRERAS - SOCIALNERDIA
What We Actually Need

1. Is there *really* a problem?
!

2. If there was a *good* solution, would people use / pay for it?
!

3. Can you *actually* build the solution?

ESTEBAN CONTRERAS - SOCIALNERDIA
Disruptive Solutions > Disruptive Ideas

•

Fill a Gap

Expensive

and Packed

Hotels

•

Fix a Broken Service

Ineffective

and Boring

Taxis

ESTEBAN CONTRERAS - SOCIALNERDIA
Takeaway

If you are building something people don’t want or need,
there’s no point in adding enhancements.
!

Optimizing the wrong thing is futile.
!

You don’t want to be a solution searching for a problem.

"Make something people want.”
- Paul Graham




ESTEBAN CONTRERAS - SOCIALNERDIA
#2

The Dogma Test
Have you done your homework?

ESTEBAN CONTRERAS - SOCIALNERDIA
Get Real

•

Proof people want what you offer

•

Own Your Challenges

ESTEBAN CONTRERAS - SOCIALNERDIA
Validate Your Beliefs

•

Know and Talk To Users / Customers

•

Make Data-Informed Decisions

!

ESTEBAN CONTRERAS - SOCIALNERDIA
Measure Progress, Not Tasks

•

Have Clear Objectives & Key Results

Sellers
Marketplaces	

(Example)

MAUs
MRR

# of Merchants Signed Up / City / Month

# Monthly Active Users / City / Month

$ Recurring Revenue / City / Month

ESTEBAN CONTRERAS - SOCIALNERDIA
Prove Your Hypothesis Quickly OR Pivot

“Zoom	

In”	

!

Pivot

“The Lean Startup” by Eric Ries

ESTEBAN CONTRERAS - SOCIALNERDIA
Takeaway

Believe in yourself and what you are building, but test your faith to
ensure you’re not kidding yourself.
!

Measure progress and results, not just tasks.
!

Make it a practice to be informed. 
"

!
!

“If we’re not moving the drivers of our business
model, we’re not making progress.”


- Eric Ries

ESTEBAN CONTRERAS - SOCIALNERDIA
#3

The Incline Test
Are you building something scalable?

ESTEBAN CONTRERAS - SOCIALNERDIA
Prepare Yourself

Start

Traction

Fit

Accelerated Growth
You got this! Run Forrest!

Still running uphill, 

but you’ve been training :)

Start running uphill here

Woot.

Keep going!
ESTEBAN CONTRERAS - SOCIALNERDIA
Startups Are Marathons

ESTEBAN CONTRERAS - SOCIALNERDIA
Keep Your Eye on the End Goal

Connect 

Potential Couples
( End Goal for Dating Sites )

( Dating Sites )

ESTEBAN CONTRERAS - SOCIALNERDIA
Move Strategically

•

Focus On Initial Target, Then Expand 




•

Leverage Smart “Growth Hacking” Tactics

“PS: I love you. Get your
free e-mail at Hotmail”

Ivy League

San Francisco

•

Don’t Rely on Unsustainable “Viral” Systems

NYC Dentists
NOT “The Instagram of Video”
Fortune 100
ESTEBAN CONTRERAS - SOCIALNERDIA
Takeaway

To build something meaningful, it has to be sustainable in the
long-term.
!

Pace yourself because you’re running a marathon, 

not a sprint. 
!

"

Don’t take short-cuts you will regret.

“Seek negative feedback, particularly
from friends.”


- Elon Musk

ESTEBAN CONTRERAS - SOCIALNERDIA
#4

The Headline Test
Are you pushing the envelope?

ESTEBAN CONTRERAS - SOCIALNERDIA
Sharing is Caring

•

Do people care enough to share?

ESTEBAN CONTRERAS - SOCIALNERDIA
Fight For It

•

•

Add Value and Build a Legitimate Community

It’s Ok To Fake It Till You Make It

ESTEBAN CONTRERAS - SOCIALNERDIA
Create + Curate + Cultivate Awesomeness

•

Wise Paid Media

If
you
can
afford it!

•

Smart, Resourceful & Creative Content

It
shall
not

ESTEBAN CONTRERAS - SOCIALNERDIA
Have a Strong Message

•

Unique Point of View

•

Resonate Emotionally

Facebook ! →
Twitter !→
Pinterest !→
Soundcloud !→
Tumblr !→
Vine !→
Instagram !→
LinkedIn !→
Medium !→
Snapchat !→
4Chan !→
Reddit 
 →
Whisper !
→
NextDoor !
→
Foursquare !→
Fitocracy! →
General Assembly! →
Yelp →
!
Quora !→
Google+ !→

Makes me feel connected!
Makes me feel informed!
Makes me feel inspired!
Makes me feel cool!
Makes me feel entertained!
Makes me feel creative!
Makes me feel artistic!
Makes me feel important!
Makes me feel intelligent!
Makes me feel silly!
Makes me feel unique!
Makes me feel valued!
Makes me feel anonymous!
Makes me feel neighbourly!
Makes me feel active!
Makes me feel fit!
Makes me feel educated!
Makes me feel aware!
Makes me feel smart!
Makes me feel different
ESTEBAN CONTRERAS - SOCIALNERDIA
Headline Storytelling

Trac%on:)
)
)
Controversy:)
))
)
New)Categories:)
)
)
Ba5les:)
)
)
Fund)Raising:)
)
)
Milestones:)
ESTEBAN CONTRERAS - SOCIALNERDIA
Takeaway

Consistently and constantly tell shareable stories through your
product, your words, your brand and your actions. 
"

“Tricks of perception alone will not work...
Anything you create actually has to be good.”
- Alexis Ohanian

ESTEBAN CONTRERAS - SOCIALNERDIA



#5

The One-Slide Test
Do you know your own strategy?

ESTEBAN CONTRERAS - SOCIALNERDIA
Sticky One-Liner

Airbnb	
  is	
  a	
  community	
  marketplace	
  that	
  helps	
  people	
  list,	
  discover	
  and	
  book	
  unique	
  
spaces	
  all	
  over	
  the	
  world,	
  online	
  or	
  from	
  a	
  mobile	
  phone.

Example	
  Format:	
  
!

My	
  startup,	
  (startup	
  name),	
  is	
  developing	
  (a	
  defined	
  offering)	
  to	
  help	
  
(a	
  target	
  audience)	
  (solve	
  a	
  problem)	
  (with	
  a	
  secret	
  sauce).*
* Founder’s Institute format

ESTEBAN CONTRERAS - SOCIALNERDIA
Objectives-Based Strategy
Example:
Vision

# Clients

Vision

Grand Vision

•
# MAUs

a

# Sales

Goals

Awareness & 

Advocacy

Downloads &

New Accounts

Repeat Purchases &
Retention

Tactics

Product + Experience

Marketing + Sales

PR + IR

Product People 
Want

Brand People
Like

Company People

Trust

Objectives

Goals

Tactics

Objectives

Infrastructure: Team + Skills + Technology

Core Values + Mission
ESTEBAN CONTRERAS - SOCIALNERDIA
Roadmap Priorities

High Viability

Example:
Feature

Mid-

Term

Feature


Feature

Feature


Potential
Quick-Win

Short-Term
Feature

Low Impact

Feature

Feature

Feature

Long-Term

Feature

High Impact

Feature

Mid-Term
Feature

Feature
Feature

Low Viability

ESTEBAN CONTRERAS - SOCIALNERDIA
Takeaway

Have such a clear elevator pitch, strategy and roadmap that you
can display these on a single slide. 
!

Focus. Iterate Frequently. Pursue the vision in the right order.
"

“Cut away everything that doesn’t matter to the
success of your product.” 

- Kevin Systrom

ESTEBAN CONTRERAS - SOCIALNERDIA
Bonus!

The Madagascar Test
Are you ready for a global audience?

ESTEBAN CONTRERAS - SOCIALNERDIA
How will you change the world?

ESTEBAN CONTRERAS - SOCIALNERDIA
Q&A
let’s connect:	

!

www.socialnerdia.com
www.estebancontreras.com
!

tw/socialnerdia

| fb/estebancontreras | slideshare/socialnerdia
!

socialnerdia@gmail.com
fyi,	

I wrote a book:	


www.socialstatebook.com

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Think like a startup: 5 tests to optimize and grow your ideas

  • 2. On Thinking Different 
 “ Life can be much broader once you discover one simple fact...
 
 Everything around you that you call life 
 
 Was made by people that were no smarter than you...
 
 And you can change it, 
 
 You can influence it,
 
 You can build your own things that other people can use.
 
 Once you learn that, you’ll never be the same again.” Source: Steve Jobs ESTEBAN CONTRERAS - SOCIALNERDIA
  • 4. Startups = Extreme Uncertainty 1) To build something great, you gotta START somewhere Former 
 Dating Site Former 
 Location App ESTEBAN CONTRERAS - SOCIALNERDIA
  • 5. Startups = Extreme Uncertainty 1) To build something great, you gotta START somewhere Former 
 Dating Site 2) Then, you must Former 
 Location App GROW ESTEBAN CONTRERAS - SOCIALNERDIA
  • 6. Growth Makes People Think of Marketing • Big-Budget Kind • Spammy Kind Expensive Annoying 
 ( Unfortunately, Startups can’t afford either) ESTEBAN CONTRERAS - SOCIALNERDIA
  • 7. Consumer Behavior Has Changed • The Old Buying Process See Ad Visit Store Ask Rep Pay $$$ Call Support Linear ESTEBAN CONTRERAS - SOCIALNERDIA
  • 8. Consumer Behavior Has Changed • • The Old Buying Process The New Buying Process Tweet See Ad Visit Store Ask Rep Pay $$$ Call Support Follow Store Search Special Read Blog Linear Friend Link Vine Video Push Notif. Pay $$$ Read Mag Gift Card CheckIn Targete d TXT ??? FAQ Email Ordrb Refund Pay $$$ Loyalty Card Live Chat Browse Pin Info Graphic Mobile app Webina r Fb Sweeps Visit Store Watch Video Call Support Ask Friend Yelp Review eBook Spam Native Ad ESTEBAN CONTRERAS - SOCIALNERDIA
  • 9. Think Like a Startup Tests to Optimize 5 & Grow Your Ideas !
  • 10. http:// bit.ly / thinkstart
  • 11. About Me • Director of Strategy @ Sprinklr • Founder @ Social Nerdia Consulting • Former Social Media Manager @ Samsung USA • Experience helping Fortune 100 companies • Advisor to early stage tech startups • Started career in Marketing + IT at 13 years old @ Torreblanca Corp • Originally from Guatemala - Lived in U.S. for 10 years - Now in Vancouver, BC
  • 13. Does anyone want what you’re offering? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 14. What We Think We Should Be • Visionary Leaders • Super Teams • Cool Ideas • Incredible Resumes ESTEBAN CONTRERAS - SOCIALNERDIA
  • 15. What We Think We Need To Have • Hype + Money + Other “If Only” Wish Lists ESTEBAN CONTRERAS - SOCIALNERDIA
  • 16. What We Actually Need 1. Is there *really* a problem? ! 2. If there was a *good* solution, would people use / pay for it? ! 3. Can you *actually* build the solution? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 17. Disruptive Solutions > Disruptive Ideas • Fill a Gap Expensive
 and Packed
 Hotels • Fix a Broken Service Ineffective
 and Boring
 Taxis ESTEBAN CONTRERAS - SOCIALNERDIA
  • 18. Takeaway If you are building something people don’t want or need, there’s no point in adding enhancements. ! Optimizing the wrong thing is futile. ! You don’t want to be a solution searching for a problem. "Make something people want.” - Paul Graham 
 ESTEBAN CONTRERAS - SOCIALNERDIA
  • 20. Have you done your homework? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 21. Get Real • Proof people want what you offer • Own Your Challenges ESTEBAN CONTRERAS - SOCIALNERDIA
  • 22. Validate Your Beliefs • Know and Talk To Users / Customers • Make Data-Informed Decisions ! ESTEBAN CONTRERAS - SOCIALNERDIA
  • 23. Measure Progress, Not Tasks • Have Clear Objectives & Key Results Sellers Marketplaces (Example) MAUs MRR # of Merchants Signed Up / City / Month # Monthly Active Users / City / Month $ Recurring Revenue / City / Month ESTEBAN CONTRERAS - SOCIALNERDIA
  • 24. Prove Your Hypothesis Quickly OR Pivot “Zoom In” ! Pivot “The Lean Startup” by Eric Ries ESTEBAN CONTRERAS - SOCIALNERDIA
  • 25. Takeaway Believe in yourself and what you are building, but test your faith to ensure you’re not kidding yourself. ! Measure progress and results, not just tasks. ! Make it a practice to be informed. " ! ! “If we’re not moving the drivers of our business model, we’re not making progress.” 
 - Eric Ries ESTEBAN CONTRERAS - SOCIALNERDIA
  • 27. Are you building something scalable? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 28. Prepare Yourself Start Traction Fit Accelerated Growth You got this! Run Forrest! Still running uphill, 
 but you’ve been training :) Start running uphill here Woot.
 Keep going! ESTEBAN CONTRERAS - SOCIALNERDIA
  • 29. Startups Are Marathons ESTEBAN CONTRERAS - SOCIALNERDIA
  • 30. Keep Your Eye on the End Goal Connect 
 Potential Couples ( End Goal for Dating Sites ) ( Dating Sites ) ESTEBAN CONTRERAS - SOCIALNERDIA
  • 31. Move Strategically • Focus On Initial Target, Then Expand 
 
 • Leverage Smart “Growth Hacking” Tactics “PS: I love you. Get your free e-mail at Hotmail” Ivy League San Francisco • Don’t Rely on Unsustainable “Viral” Systems NYC Dentists NOT “The Instagram of Video” Fortune 100 ESTEBAN CONTRERAS - SOCIALNERDIA
  • 32. Takeaway To build something meaningful, it has to be sustainable in the long-term. ! Pace yourself because you’re running a marathon, 
 not a sprint. ! " Don’t take short-cuts you will regret. “Seek negative feedback, particularly from friends.” 
 - Elon Musk ESTEBAN CONTRERAS - SOCIALNERDIA
  • 34. Are you pushing the envelope? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 35. Sharing is Caring • Do people care enough to share? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 36. Fight For It • • Add Value and Build a Legitimate Community It’s Ok To Fake It Till You Make It ESTEBAN CONTRERAS - SOCIALNERDIA
  • 37. Create + Curate + Cultivate Awesomeness • Wise Paid Media If you can afford it! • Smart, Resourceful & Creative Content It shall not ESTEBAN CONTRERAS - SOCIALNERDIA
  • 38. Have a Strong Message • Unique Point of View • Resonate Emotionally Facebook ! → Twitter !→ Pinterest !→ Soundcloud !→ Tumblr !→ Vine !→ Instagram !→ LinkedIn !→ Medium !→ Snapchat !→ 4Chan !→ Reddit 
 → Whisper ! → NextDoor ! → Foursquare !→ Fitocracy! → General Assembly! → Yelp → ! Quora !→ Google+ !→ Makes me feel connected! Makes me feel informed! Makes me feel inspired! Makes me feel cool! Makes me feel entertained! Makes me feel creative! Makes me feel artistic! Makes me feel important! Makes me feel intelligent! Makes me feel silly! Makes me feel unique! Makes me feel valued! Makes me feel anonymous! Makes me feel neighbourly! Makes me feel active! Makes me feel fit! Makes me feel educated! Makes me feel aware! Makes me feel smart! Makes me feel different ESTEBAN CONTRERAS - SOCIALNERDIA
  • 40. Takeaway Consistently and constantly tell shareable stories through your product, your words, your brand and your actions. " “Tricks of perception alone will not work... Anything you create actually has to be good.” - Alexis Ohanian ESTEBAN CONTRERAS - SOCIALNERDIA 

  • 42. Do you know your own strategy? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 43. Sticky One-Liner Airbnb  is  a  community  marketplace  that  helps  people  list,  discover  and  book  unique   spaces  all  over  the  world,  online  or  from  a  mobile  phone. Example  Format:   ! My  startup,  (startup  name),  is  developing  (a  defined  offering)  to  help   (a  target  audience)  (solve  a  problem)  (with  a  secret  sauce).* * Founder’s Institute format ESTEBAN CONTRERAS - SOCIALNERDIA
  • 44. Objectives-Based Strategy Example: Vision # Clients Vision Grand Vision • # MAUs a # Sales Goals Awareness & 
 Advocacy Downloads &
 New Accounts Repeat Purchases & Retention Tactics Product + Experience Marketing + Sales PR + IR Product People Want Brand People Like Company People
 Trust Objectives Goals Tactics Objectives Infrastructure: Team + Skills + Technology Core Values + Mission ESTEBAN CONTRERAS - SOCIALNERDIA
  • 45. Roadmap Priorities High Viability Example: Feature Mid-
 Term Feature
 Feature Feature
 Potential Quick-Win Short-Term Feature Low Impact Feature Feature Feature Long-Term Feature High Impact Feature Mid-Term Feature Feature Feature Low Viability ESTEBAN CONTRERAS - SOCIALNERDIA
  • 46. Takeaway Have such a clear elevator pitch, strategy and roadmap that you can display these on a single slide. ! Focus. Iterate Frequently. Pursue the vision in the right order. " “Cut away everything that doesn’t matter to the success of your product.” 
 - Kevin Systrom ESTEBAN CONTRERAS - SOCIALNERDIA
  • 48. Are you ready for a global audience? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 49. How will you change the world? ESTEBAN CONTRERAS - SOCIALNERDIA
  • 50. Q&A
  • 52. fyi, I wrote a book: www.socialstatebook.com