The world of mobile payments is making exciting leaps forward. Consumers favor credit cards to cash at a ratio of 80:20. And, just as consumers were able to make that transition from cash to card, there’s an opportunity for consumers to accept and embrace a new form of payments with mobile.
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Money rendered for a product or service through a portable electronic device
such as a cell phone, a smartphone or a wearable.
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what exactly are mobile payments?
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1997
Coca Cola Vending
Machine via text
messages
1998
First downloadable
ringtones
1999
Integrated payments
with i-mode
2012
Apple Passbook
introduced
2011
Google Wallet with
NFC debuts
2014
Apple Pay introduced
2004
First text to
donate system
2006
Paypal P2P via text
messages
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Point of Sale (in person)
Apple Pay
Google Wallet
CurrentC
Starbucks
Samsung Loop
Microsoft (rumor)
Peer 2 Peer (P2P)
Facebook
Paypal
Venmo
Chase Quickpay
Square Cash
Credit Card Enhancer
Coin
Plastc
Stratos
Wocket
Walla.by
mCommerce
Paypal Checkout
Amazon 1-Click
Paypal One Touch
Visa Checkout
Apple Pay
Android Pay
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Google Wallet: 4% of
mobile payments
market (source: ITG)
Apple Pay: 1 - 1.5%of
mobile payments
market (source: ITG)
Launches
Samsung Pay
in 2015
right now,there’s no clear leader
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Merchants
and retailers
can still have
an impact
why is it important now?
Mobile is
still new
The omnichannel
experience
Non traditional
players can and
have an impact
Mobile wallets
will eat up
physical wallets
market shares..
sooner or later
15. 15
of Millennials Prefer Non-
Traditional Payments
(source: FICO)
Millennials Distrust financial
institutions: 71% would rather go to
the dentist then talk to a banker
(source: Scratch)
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of Millennials have already
used mobile payments
(source: Accenture)
of mobile payments are
made by millennials
(source: Nielsen)
52%
millennials
leading the way
45%
55%
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M-Pesa is used by
92% of Kenyans
54% of transactions on
Alipay are on mobile in
Paytm is used my
50 million
individuals in India
mobile payments are already wildly
popular in other parts of the world
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● Host Card Emulation - Google Wallet, Samsung Pay
● Virtual Card - Google Wallet
● Tokenization - Apply Pay, Samsung Pay, Android Pay
technology used by the leaders
in the industry
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FOR PHYSICAL MERCHANTS:
● POS terminals that support NFC and tokenization
FOR APPS:
● Use PassKit framework
● Physical goods and services only, otherwise use In App Purchases (IAP)
● Need to use a payment processor or gateway.
○ Some processors have Apple Pay SDKs
integrating apple pay
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● API to allow developers to integrate payments.
● Google Wallet will use it.
● More details will likely be revealed at Google I/O on May 28
● Will offer tokenization
here’s what we know so far about
android pay
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Pay with Wearables
Apple Pay
Facial
Recognition
CurrentC
Voice
Purchase
Technology
Trigger
Peak of Inflated
Expectations
Trough of
Disillusionment
Slope of
Enlightenment
Plateau of
Productivity
Maturity
Visibility
All emerging technologies go
through a hype cycle. As soon as
new technology triggers ‘never
been done before’ experiences, the
hype begins to build. The end of the
hype cycle, like pay with wearables,
will be moving into the mainstream
mobile payments
hype cycle
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You will see consumers switch to whatever brand
or service offers them best experience,even if that
means abandoning their previous brand loyalty.
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what’s next?
DEVICES
• The devices people own will play a larger role in their payment.
• Payments are constantly evolving - the lines are “blurring” between digital and physical.
• Digital interactions will require less and less action on your part to achieve your goal,
whether that goal is opening a bank account or buying lunch.
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what’s next?
INTERNET TV
• Internet TV hardware, such as Apple TV and Chromecast, will enable
payments over your TV
• When you see an ad for something you are interested in, you will be able to
buy it then and there.
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what’s next?
MERCHANT METRICS
• Merchants will continue to contend with chicken and the egg problems for
constantly implementing software and hardware solutions on their end to
play with these emerging forms of payment.
• The right strategy for merchants is to experiment on a small-scale and rollout
larger deployments based on key success metrics, however they choose to
define that success.
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what’s next?
CULTURE SHIFT
• There is a cultural and psychological issue that mobile payments are
contending with, and winning.
• Millennials are very wary of bankers — a lot of startups in the mobile banking
space are keenly aware of this and building their products accordingly.
• Some people and cultures rely more heavily on cash because they trust it.
• Subscription services are gaining prevalence because they appeal to busy
people, and time is becoming a resource just as much as money.
• People’s thought process around payments is shifting from “Is this the lowest
price” to “Will this save me the most time.”
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how frictionless is too frictionless?
Do we want brands or services automatically buying things for us
based on predictive analytics past on our past history?
The answer is that it will be different for everyone.