26. Communicating in person Making a Great First Impression Body Language Developing “Character” Active Listening Empathic Listening Thinking On Your Feet
27. FEEDBACK Giving and Receiving Feedback 360° Feedback Managing Complaints and Feedback
28. Communicating in writing Effective writing is one of the must critical for any professional.Many people find it difficult to express their ideas on paper. Curriculum vitae writing tips: Curriculum vitae should be simple.It must be concise and easy to read.Curriculum vitae must be tailored to what the reader is looking for.
29. References letters: When writing a reference letter never include any negative criticism .If you have nothing good to say about a person it is better to say nothing at all ,and simply decline to write a reference letter. Think before you write. Provide the information which is required by the reader. Keep paragraph short.
30. Cross culture communication It is to establish and understand how people from different cultures communicate with each other.
31. Reasons for cross culture communication: Differences in background can be a diffirent communication barrier to overcome.Your ability to foster successful communication between people of differing cultures will give your success in business and in your career.
32. Meeting: An act or process of coming together as an assembly for a common purpose. A meeting is a gathering two or more people that has been convened for the purpose of achieving a common goal through verbal interaction.
33. Types of Meeting Status meeting: Generally,which are about reporting by one way communication. Management meeting: A meeting among manager. Board meeting: A meeting of the board of director of an organization.