This document contains the resume of Soorjaneel CHATERJIE. It summarizes his professional experience working in logistics, distribution, and records management across several companies in India, the Middle East, Africa, and Europe over the past 30 years. It highlights his roles as Regional Director, General Manager, Country Manager, and other leadership positions where he managed multi-million dollar P&Ls and international teams. It also lists his skills, education, interests and language proficiencies.

1. Soorjaneel CHATERJIE
Cellular: +91 90 38 693142 | Email: soorja@yahoo.com
Permanent Address
CF-151 Ground Floor, Sector-I, Salt Lake, Kolkata – 700064, India
Present Address
E-45 Top Floor, Greater Kailash II Enclave, New Delhi – 110048, India
Key Skills
¢ General Management ¢ Express Distribution
¢ Consultancy ¢ Operations Management
¢ Quality/ Service Assurance ¢ Merger & Acquisition
¢ Consultative Selling ¢ Warehouse Management
¢ Records Management ¢ CRM Management
Summary
¢ P&L GENERAL MANAGEMENT – Managed P&L’s of value in
excess of US$7,500,000 through leading multi-cultural teams
in India and African markets successfully. Have successfully
managed P&L’s under tough market conditions and achieved
above market gross margin, net contribution and EBIDTA.
¢ CONSULTANCY – Established consultant having successfully
provided professional consultancy for over 150 hours to
various startups & investors, governments, banking & financial
institutions, e-commerce companies in the area of
warehousing, distribution and information management.
¢ QUALIY/SERVICE ASSURANCE – Developed, deployed,
monitored and improved various service quality assurance
projects and received innovation awards multiple times. Led
multiple locations through BSI audit process and achieved
ISO9001:2000 certification.
¢ CONSULTATIVE SELLING – Subject matter expert in hard
copy records management, imaging, destruction, warehousing
and distribution and service assurance and hence sells services
and concepts through consultancy and providing solutions.
¢ RECORDS/ INFORMATION MANAGEMENT – Identified as
mentor for information management by the company and
handled large and distributed teams in India & Africa to
provide hard copy archival, electronic tape storage, imaging &
scanning, destruction and hosting services to major businesses
in the area.
¢ WAREHOUSING & DISTRIBUTION MANAGEMENT – Led
both duty paid and multi-country Free Trade Zone environment
logistics and distribution operations in Middle East and Indian
subcontinent. Created 3PL distribution networks to maintain
customer SLA and TAT’s for FMCG, consumer durables, clinical
services, telecom, e-commerce and temperature controlled
verticals. Handled multi-modal distribution networks spread
across the globe in express distribution environment for over
21 years.
¢ CUSTOMER RELATIONSHIP MANAGEMENT – Successfully
handled all aspects of Customer Relationship & Sales cycles
starting from prospecting to conversion and RFQ to SLA
delivery involving multiple divisions, teams and stakeholders.
¢ MERGER & ACQUISITION MANAGEMENT – Manage
merger & acquisition and integration processes to maintain
and improve quality and processes.
Experience
Iron Mountain Regional Director [North & East]
New Delhi, India Aug-2016 To Present
¢ Reporting to Managing Director [India] and part of the India
Leadership Team with responsibility for overall growth of business and
P&L in North & East India region.
Crown Worldwide Group Regional Director [RMS] – Africa
Johannesburg & Cape Town, South Africa Mar-2013 To Feb-2016
¢ Reporting to Group Vice President [RMS] and responsible for overall
growth of RMS business in all countries of African continent.
¢ Handling ZAR 200 million (US$ 12,526,910) P&L for South Africa &
Botswana and growing at a rate of 24% year on year.
Crown Worldwide Group General Manager [RMS] – India
Mumbai & New Delhi, India Feb-2010 To Feb-2013
¢ Reporting to Managing Director – India and heading the RMS vertical
in the country.
¢ Handling INR 600 million (US$ 8,989,940) P&L & growing at a rate of
35% year on year.
¢ Team recorded historically the best ever service performance growth in
the Group during FY2011 and was awarded the ‘most improved
country’ status by Group Holdings Management.
TNT Express
Bangalore, India
National Service Excellence Manager
May-2008 To Jan-2010
¢ Merger of newly acquired road express business and improve service
quality through process implementation
¢ Member of TILG [TNT India Leadership Group].
¢ Leading the internal audit team for Operational excellence and owner
of all Operations process documentation.
¢ Improved service efficiency from 38% to 91% in 12 calendar months.
Writer Corporation
Mumbai, India
National Manager – Operations & CS
Jun-2007 To May-2008
¢ Reporting to CEO, Records and responsible for complete Records &
Media operations in the country consisting of 200,000 sq. ft. owned
facilities across 09 locations, 1,100+ personnel and 1.4million+ record
boxes.
¢ Redesigned the record storage box to become one of the best in
industry
Aramex
Mumbai, India
Country Manager – Quality & CS
May-2002 To Jun-2007
¢ Reporting to Managing Director – South Asia and responsible for
Quality Management in the region [India, Sri Lanka & Bangladesh].
¢ Recipient of Global Innovation Award from CEO in 2003 and 2005.
Tech Data FZ LLC
Dubai, United Arab Emirates
Warehouse Manager
Dec-2000 To Nov-2001
¢ Reporting to Deputy Managing Director – Operations & Logistics and
responsible for operations across MENA region handling three free
zones having total stock worth in excess of $24 million and 16,000+
SKUs.
Objective
“ To be part of a team that
fosters creativity and
innovation while supporting
the core business objectives of
the organization in a way that
promotes intelligent
communication, complete
customer satisfaction and
optimal returns on
investment to the
organization, team and
individual.”
Date of Birth: 12-June-1967

2. Tech Data FZ LLC
Manama, Bahrain
Logistics Projects Coordinator
Apr-2000 To Dec-2000
¢ Reporting Warehouse Manager and responsible for setup of Bahrain
Logistics Centre to cater to the customers in Bahrain, Saudi Arabia and
Kuwait.
¢ Developed Van Monitoring System for Operations and prepared
Internal Control Manual for Logistics Department.
TNT Express
Dubai, United Arab Emirates
Regional Operations Administrator
Oct-1997 To Dec-1999
¢ Reporting to Director (Operations) – MEARO and responsible for
monitoring, measuring and communicating process and cost
performance for 42 countries in Middle East, Africa & Indian
Subcontinent.
TNT Express
Bangalore, India
Country Operations Admin Executive
Jul-1996 To Oct-1997
¢ Reporting to National Service Quality Manager and responsible for
monitoring, measuring and communicating process and cost
performance for 16 locations within India.
TNT Express
Kolkata, India
Operations Assistant
Dec-1993 To Jul-1996
¢ Reporting to Operations Executive and conducting day-to-day floor
operations.
¢ Handling service quality functions including process & cost reporting to
Country Head office.
DIPL Limited
Kolkata, India
Executive – Professional Division
Jun-1991 To Nov-1993
¢ Reporting to Centre Manager and conducting professional level courses
for students. Developed professional level courseware.
ICS
Darjeeling, India
Executive – School Projects Division
Aug-1990 To May-1991
¢ Reporting to Regional Manager and posted in St. Joseph’s Convent
School, North Point; Darjeeling to impart computer education to school
students.
Blue Dart Express
Kolkata, India
Courier/ Operations Staff
May-1988 To Aug-1990
¢ Reporting to HUB Manager and worked as on-board courier in India
and also worked on HUB operations.
Education
¢ Certified Internal Quality Auditor from STQC Directorate,
Government of India Jaipur in 2002.
¢ Certificate in Advertising from Calcutta Institute of Integral
Management (CIIM), Kolkata in 1988. Stood overall second in the
class. Passed with First class distinction.
¢ Diploma in Commercial Arts from Indian Institute of
Management & Services (IIMS), New Delhi in 1986. Stood first in
the class. Passed with First class distinction.
¢ Bachelor of Arts from University of Calcutta in 1987. Majored in
Languages (Hindi)
Other relevant skills/training
¢ Sales Excellence Workshop conducted by Crown University,
Johannesburg in 2014
¢ Business Development & Accounts Management Workshop
conducted by Crown University, Mumbai in 2010
¢ Understanding finance for non-finance managers conducted by
Crown University, Hong Kong in 2010
¢ Lean Sigma & Waste Elimination Workshop conducted by TNT
Express, Liege, Belgium in 2009
¢ Six Sigma Green Belt Workshop conducted by Writer
Corporation, Mumbai in 2008
¢ Leadership, Power & Influencing Skills Workshop conducted by
Dr. K. Ranganathan in Mumbai, 2005.
¢ Spirit of Enterprise Seminar conducted by Dr. Larry Farrell in
Mumbai, 2004.
¢ Intelligent Leadership Workshop conducted by Mercury
International, Mumbai in 2004
¢ Management Development Program Certificate from Mercury
International, Dubai in 2001
¢ Fire Warden’s Certificate from UniSafe, Dubai in 2000
¢ Certificate in Microsoft Excel from CompuMart, Dubai in 1998
Honors & Awards
¢ Selected as Industry Expert for Crown Records Management for
Middle East & Africa in 2013.
¢ Member of Data Security Council of India (www.dsci.in) an
independent self-regulatory organization by NASSCOM®
in 2012.
¢ Received the Global award of Most Improved Country in Service
Performance in 2011 from Group Holdings, Crown Worldwide
Group.
¢ Selected as Industry Expert for Crown Records Management for
India in 2011.
¢ Panelist in NatCom 2009 conducted by Indian Institute of
Materials Management [IIMM] in Mumbai in 2010.
¢ Recipient of Regional Hi-Flier Award from TNT Country
Management, India in 2009.
¢ Recipient of Aramex Global Innovation Award from Founder &
CEO of the company in 2003 and 2006.
¢ Eastern Region Inter-college Champion in 1985 and 1986 for
Painting, Cartooning, Poster Making and Collage.
Language proficiency
Bengali
[Expert]
««««
Hindi
[Expert]
««««
English
[Expert]
««««
Sanskrit
[Proficient]
«««
Assamise
[Working]
««
Oriya
[Working]
««
Punjabi
[Limited]
«
Interests
¢ TRAVELING – An avid traveler who believes that Journey is more
interesting than the destination. Traveled to countries like (1) United
Arab Emirates, (2) Cyprus, (3) Bahrain, (4) Kuwait, (5) South Africa,
(6) Egypt, (7) Jordan, (8) Lebanon, (9) Sri Lanka, (10) Nepal, (11)
Thailand, (12) United Kingdom, (13) The Netherlands, (14) France,
(15) Belgium, (16) Bangladesh, (17) Hong Kong, (18) Singapore, (19)
Malaysia, (20) Tanzania. Traveled widely across all regions of India.
¢ DRIVING – Driven over 250,000 kilometers to various parts of India
and South Africa
¢ DESIGNING – Graphic designing, packaging designing, presentations,
3D modeling, website designing, advertisement layouts,
communication planning, newsletters
¢ PHOTOGRAPHY – Love nature photography. The following link
provides an insight to photos taken by me.
http://www.facebook.com/soorja/
Detailed & Live profile can be viewed on
http://www.linkedin.com/in/soorja
Timeline