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IT Service Level Agreement (Glossary Definition) (Slides)


Published on SUMMARY SLIDES: An IT service level agreement outlines what service you will receive. So it’s important to make sure the details are exactly what you want. Copyright (C) SP Home Run Inc.

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IT Service Level Agreement (Glossary Definition) (Slides)

  1. 1. IT Service Level Agreement (Glossary Definition) Courtesy of the Managed Computer Consulting Glossary
  2. 2. Sponsored by Make Sure that Your IT Service Level Agreement Specifies What You are Getting
  3. 3. Sponsored by Duration
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.comMake Sure the FirmYou are Workingwith Will SupportYou for as Long asYou Need their Help
  5. 5. Sponsored by Guarantees
  6. 6. Sponsored by Make Sure that Every One of them Ends Up in the Final Contract Before you Sign it
  7. 7. Sponsored by Measurability
  8. 8. Sponsored by Specific Metrics for Determining the Quality of the Service Being Provided,
  9. 9. Sponsored by Such as Mean Time Between Failures or Maximum Downtime Guarantees,
  10. 10. Sponsored by Are an Integral Part of an IT Service Level Agreement
  11. 11. Sponsored by Has Your Company Ever Had to Rely on a Well-written
  12. 12. Sponsored by Or Poorly-worded IT Service Level Agreement?
  13. 13. Sponsored by Tell Us About it in the Comments Section Below
  14. 14. Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.