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Live or Die by
IT Service Level
Agreements
  Courtesy of the
  Small Business Computer Consulting Blog
  http://blog.sphomerun.com
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  Your SLA has
  four important
  components
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  1. The definition of
  the service
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  2. The
  measurement
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  3. The standard
  and the period
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  4. The penalty
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  IT service level
  agreements
  should address
  every service
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  Once you have IT
  SLAs in place,
  someone must
  monitor them
  personally
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  Setup an
  SLA dashboard for
  each of your
  clients
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  What’s in your
  firm’s IT service
  level agreements?
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  How do you keep
  track of all of the
  data?
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  Please let us know
  in the Comments
  area below
SPHomeRun.com
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