Jinwoo Yang

Jung-gu, Seoul, Korea Korea, South

Omnichannel / Customer Experience Manager at Shinsegae, Project Manager Professional

Retail

Customer Experience professional focused on developing more convenient and relevant commerce environment through various Technologies. My roles have covered both Customer Experience and Technology, often blending the two. The world of Technology and Customer Experience are merging into one, I spend my time helping to shape that new field. Be it big data used for a more relevant customer experience, or creating omnichannel programs and creating a way for customers to buy the products they need with they experience they want. Diverse experience built upon business strategy development, retail IT business model commercialization, project management, communication, negotiation, tech savvy...