Canteen ordering system project using agile scrum methodology used for business analysis training.

1. PROJECT VISION
To develop an new online canteen ordering system for Unilever which should facilitate employees in ordering food of their
choice easily and save their time and increase working effeciency, reduce food wastage and reduce overall cost to the
company.
PROBLEM
The current canteen food ordering and serving process is an inefficient system which creates delay in employee working
times, unsatisfied employees due to limited food choices, wastage of food and increased cost to the company.
ROOT CAUSE
a) Only 2 canteens with a each having a capacity of 150 at one time , has to serve a 1500 employees
b) Majority employees preferrable lunch time between 12 -1 , leading to a huge gathering of the employees at the canteen
during and wastage of employee time waiting for vacant tables.
c) Employees dont always get preferred choice of food becasue canteen runs out of certain food items . As a result alot of
food is remains not purchased and eventually food is thrown away as waste.
d) Overall the delay of employee time as well as food thrown away leads to cost to the company
CANTEEN ORDERING SYSTEM - STRATEGY ANALYSIS

2. Name Sid - Customer 1
Role Customer 1 - Junior level employee , young energetic and Tech Savy. Enjoys talking to friends during breaks and is foodie.
Goals easily order food , pick up the food at the canteen and have lunch along with collegues
Typical System Usage Daily
Preferences Online, app using Android
Any other information
Name Mr. Mohan - Customer 2
Role Mangerial Level Employee, age group 40 -55 .Busy schedule and prefers a peaceful desi lunch.
Goals Easily order food and get it delivered to the office.
Typical Daily
Preferences Online , App Using IOS or Android
Any other information
Name Canteen Manager
Role Manages the canteens by planning the menu, manages the cooks ,procuring food ingredients and managing food delivery
Goals Make food of choice available for employees and manage a profitable canteen
Typical System Usage
Preferences Online, app using Android
Any other information
Name Kitchen Manager
Role Manages food preparation
Goals Prepares food as per the orders ontime and maintain quality standards
Typical System Usage Minimal Usage
Preferences Online, app using Android
Any other information
Name Delivery Boy
Role Delivering food ordered at the canteen to the employees
Goals Ontime Delivery to Employees in the organization
Typical System Usage Daily
Preferences Online, app using Android
Any other information
Name Payroll Master
Role Monitor the total amount of food ordered by employee and then deduct it from their salary and process it
Goals Collection and cost control
Typical System Usage Daily
Preferences Online, app using Android
Any other information
CANTEEN ORDERING SYSTEM - PERSONAS

3. Epic No Epic Description: High Level Features of the product Acceptance Crtieria Epic Estimation
E01 Home Page - (Accessible by Customer)
a) Employee registration
b) Login / Sign-in Option
c) Reset Forgotten Password.
15 SP
E02 Food Ordering Management (Accessible by Customer)
a) Canteen Menu Navigation
b) Preferred Food / Meal Selection
c) Delivery Information details.
d) Payment Information details
e) Order confirmation
25 SP
E03 Menu Management (Accessible by Canteen Management)
a) Admin should create / add/ delete/ edit a food menu on the
Canteen Order Mgmt Systemn with options to add description
of food and prices.
b) The menu should be accessibile and editable by the admin of
menu management module.
20 SP
E04 Order Management (Accessible by Canteen Management)
a) Extract the order from the database
b) Order displayed to the canteen kitchen Management
c) Update status of the order - Ready /Not ready
15 SP
E05 Delivery Management ( Accessible by Canteen Management + Delivery Team)
a) Ready food order pick up by delivery boy from canteen.
b) Food dispatched and delivered to employee.
C) Delivery confirmation by delivery boy and ordered closed
15 SP
E06 Payroll Integeration ( Accessible by Payroll dept)
Extract employee canteen food expenditure reports and
deduct from employee salary
5 SP
E07 Reporting Module
Reports for employee, canteen management and payroll dept
5 SP
95 SP
CANTEEN ORDERING SYSTEM - EPICS

4. Reference Epic No Story No Story Description Acceptance Criteria Story Estimation
SO1
Employee/User wants to Register on the Online
Canteen Ordering System
Users should access the homepage of the website and click on new registration/ sign
up.
Users should create profiles by entering Name, employee number, email, and mobile
details.
Users should also register a username and password to access the website
5 SP
SO2
Registered Employee/ User wants to Login to the
Online Canteen Ordering System
Employee/User should be able to login/logout the Online canteen Ordering system
from his PC and mobile- Responsive Website.
On the homepage, the user selects login /sign in and enters username and password.
5 SP
SO3
Registered Employee/ User wants to Reset
Forgotten Password
In case the user forgets the password, the user should select forgot password option
which leads to an auto-generate password email sent to the user's registered email
address.
The user on accessing the email which has a link to change the password. The user will
click the link provided in the email which should direct to the new password
registration page on the website. User registers new password.
5 SP
SO4
Registered Employee wants to Order food on the
Canteen Ordering System
Create a user friendly interface for food Ordering.
Employee/User after logging in by valid credentials , clicks on the Canteen Menu Page.
The menu page opens up with food category option for the user to select - Veg / Non
Veg)
On Selecting Food Category , the food menu is displayed with information on the
food, ingredients and prices.
The user selects the preferred meal / food which is added to the Shopping
Cart/Basket.
The user can add more items to the shopping cart - Drinks , Sweets which are also
selected from the menu.
10 SP
SO5 Employee wants to Change/cancel food Ordered
Employee /User clicks on the shopping cart/basket and reviews the list of food
ordered.
Employee removes an Item /remove all items from the current order if not satisfied.
Employee returns back to the menu page to page to create a new food selection
5 SP
SO6
Employee wants to do "Food Order
Confirmation"
Employee /User after reviewing the food items in shopping basket confirm the order
by clicking on "Proceed with order"
User is directed to a delivery page which will have drop down option of Office or Pick
up at canteen Station.
User confirms the delivery time by selecting from the default time slots provided.
User has option to edit delivery location and time by clicking on edit delivery.
After confirming delivery time and location, Employee proceeds to payment where a
drop down option of Payment by Credit Card/debit Card or Payment by Deduction
from Salary is provided.
Integerate Payment Gateway for Online payments by credit card
On Payment confirmation ,employee recieves an Receipt with Order Confirmation
number.
Employee can view Food Order status on personal profile page which is updated by
administrators.
10 SP
SO7
Admin (Canteen Management) wants Loggin to
Menu Management Interface
1) Create a user friendly Menu Management Interface accessible to the canteen
management using valid credentials ( user name and Password). 5 SP
SO8 Admin Manages Food Menu
1) Add/Delete Food Category to the menu - Veg/NonVeg , Breakfast/Lunch/desert
2) Add/Delete Food items to the menu along with expected delivery time against
each dish.
3) Add /Delete Food dish information such description and picture
15 SP
CANTEEN ORDERING SYSTEM - STORIES
EO1
Homepage
EO2
Food Order Management
EO3
Menu Management

5. SO9
Admin (Canteen Management) wants Loggin to
Order Management Interface
1) Create a user friendly Order Management Interface accessible only for the
admin(Kitchen management) with valid credentials. (user name and Password).
5 SP
SO10 Admin needs to Manages online Food Order
1) The order management module extracts all online food orders from the database
which is automatically updated on every new order.
2) The Orders are automatically displayed to the canteen kitchen Management
3) The admin ( kitchen management ) updates the Food Order Ready status
through a click option on the interface, which notifies the order status to the
customers and delivery team about the processing of the order.
10 SP
SO11
Admin (Delivery team) wants Loggin to Delivery
Management Interface
1) Create a user friendly Delivery Management Interface accessible only for the
Delivery team members with valid credentials. (user name and Password).
5 SP
SO12 Delivery Team needs to Manage Food Deliveries
1) The Delivery management module extracts all Food Order Ready status from the
database which is updated by the Kitchen management.
2) The Delivery Management prints and attaches the food order details along with the
receipt to Food Order package and updates Food Package ready for delivery status.
3) The delivery boy is alerted for Food Package Ready for Delivery Status on his mobile
interface and accordingly updates the status to Food Package dispatched.
4) On delivering the Food Package to the employee, the delivery boy through mobile
interface updates food package from dispatached to Delivered.
10 SP
EO6
Payroll Integeration
SO13
Payroll administer need to deduct food order
expenses from Employee
1) Integration of Food Order Module with the Payroll Module.
2) Employee canteen expense data are updated automatically updated in the payroll
module by linkiing the orders with the employee numbers.
3) End of the month , payroll dept deducts the Employee canteen expenses from the
salary , trasnfers salary to the account and issues a payroll slip with which provides
deduction information.
5 SP
EO7
Reporting SO14 End users need Reports
1) The Canteen Ordering System should provide reports across each modules to
employees and canteen management system.
2) Reports providing information on Food ordered will help in controlling cost and
manage procurement.
3) Customer satisfaction reports will help improve service.
5 SP
EO4
Order Management
EO5
Delivery Management

6. Scrum Team
Sprint Planning Sprint Duration Total SP Sprint Description
Sprint 1 2 weeks Infra set up, Product backlog refinement - EP 01, 03
Sprint 2 2 weeks 15 SP
Potentially shippable product :S01, S02 , S03: demo to
business
Sprint 3 2 weeks 20 SP S07, S08
Sprint 4 2 weeks
Buffer sprint to complete left over work and final testing
Product backlog refinement - ep 02, 04
Release 1 : ep 01, ep 03 35 SP Minimum viable product: Home Page , Menu Management
Sprint 5 2 weeks 15 SP S04, S05
Sprint 6 2 weeks 15 SP S06, S07
Sprint 7 2 weeks 15 SP S08
Sprint 8 2 weeks
Buffer sprint to complete left over work and final testing
Product backlog refinement - ep 05, 06, 07
Release 2 : ep 02, ep 04 45 SP Minimum viable product: Food Order Mgmt, Order Magmt
Sprint 9 2 Weeks 15 SP S09, S10
Sprint 10 2 weeks 10 SP S11, S12
Sprint 11 2 weeks
Buffer sprint to complete left over work and final testing
Product backlog refinement - ep 05, 08
Release 3 : ep 05, ep 06, ep 07 20 SP Minimum viable product: Delivery Mgmt, Payroll, Reports
CANTEEN ORDERING SYSTEM - RELEASE PLANNING
Product Owner, BA, Scrum master, Developer, Testers, UX designers

7. Sprint No Duration Start/End date Steps Description
Sprint 1 2 weeks (10 days) Infra set up, Backlog refinement
Sprint Planning (2 hours): Day 1
Scrum Team : PO,BA, 2 dev, 1 tester, 1 ux designer
The entire scrum team collaborates and discusses the desired high-
priority work for the sprint and defines the sprint goal
Daily Scrum meeting (15 mins) : Day
2 to Day 9
Inspect progress toward the sprint goal.Development work (day 2 to
day 9)
Sprint Reviewdemo (1-1.5 hr.) : on
Day 10
Invites stakeholders to discuss what was completed during the sprint.
They adapt the product backlog as needed based on this feedback.
S01, S02,S03 functionality was accepted by PO and releases
Sprint retrospective (1 hr.): on Day
10
The scrum team discusses what went right and areas for
improvement in the sprint. They make tangible plans for how to
improve their own process, tools and relationships.
Sprint 3 2 weeks (10 days)
Sprint 4 2 weeks (10 days)
Sprint 5 2 weeks (10 days)
Sprint 6 2 weeks (10 days)
Sprint 7 2 weeks (10 days)
Sprint 8 2 weeks (10 days)
Sprint 9 2 weeks (10 days)
Sprint 10 2 weeks (10 days)
Sprint 11 2 weeks (10 days)
SPRINT CEREMONIES
Sprint 2 2 weeks (10 days)