Stefan Moritz

servicedesign innovation design cx future customer experience service design customer value employee experience leadership transformation collaboration change paradigm shift service marketing robots ai growth employee engagement differentiation customer centricity connectivity svid designship workshop opportunities creativity imagination branding experiencedesign management usp advertising productivity human business value culture change b2b skills talent ex hr engagement telecom business storytelling loyalty brand management customer service omni channel public service democracy better outcomes lower cost mobility healthcare experience prototyping economy trends market products shift transition opportuinty brand innovation codesign design management organisation network era dmi methodology process overview examples finland hospitality trourism