This document discusses conflict and how it can be both positive and negative. It defines conflict and outlines five laws of conflict: 1) Where two or more people are gathered, there will be conflict, 2) If there is no conflict, be afraid of complacency, 3) There is good conflict and bad conflict, 4) Bad conflict must be resolved and good conflict promoted, 5) Where there is no conflict, there is no progress. It argues that while bad conflict causes animosity, good conflict leads to problem solving and progress. Managing conflict effectively is important for teams and leaders.
1. CONFLICTCONFLICT
The Art of Moving ForwardThe Art of Moving Forward
David A. Zimmer, PMP, MCP, ITIL, CCPDavid A. Zimmer, PMP, MCP, ITIL, CCPDavid A. Zimmer, PMP, MCP, ITIL, CCP
16. Conflict. Something everyone wants to avoid. We want smooth
sailing, calm waters, sunny skies and warm breezes. We don’t want
anything to rock our boats.
But, we’ve learned over time, conflict is necessary for progress. In some
cases, conflict generates the ideas we need to move us forward in our jobs
and personal lives. It is the “uncomfortableness” of conflict that causes us
to get up and do something about our situation, to discover a new
method, or progress to a particular goal.
In this paper, you’ll learn
The differences between bad conflict and good conflict,
How to differentiate one from the other,
Common signs indicating a negative situation exists and must be fixed,
Methods of overcoming bad conflict and introducing good conflict, and
The 5 Laws of Conflict.
Based upon real-world, fire-tested experience and research,
Mr. Zimmer provides insights into conflict management where many are
afraid to tread. Managing projects for close to thirty years, he’s
encountered his share of conflict.
Additionally, he’s been known to kick up some conflict. Using the
information contained in this paper, he usually “wins” and his teams win.
You benefit from his experience and knowledge. Read this paper.
The Project Professors
c/o American Eagle Group
PO Box 703
Warrington, PA 18976
+1/215.491.2544
info@ameagle.com
www.ameagle.com
David A. Zimmer, PMP helps organizations develop and implement
strategies by leveraging best practices of market research, business
analysis and project management to continuously improve processes
and results. One client decreased their
time to manufacturing by two weeks
and lowered the defect rates by 25%
simply by implementing his
suggestions.
A published author and recognized
speaker, Mr. Zimmer’s training is
consistently rated the best and most
effective. Additionally, he is available
for speaking engagements.