SlideShare a Scribd company logo
1 of 29
Download to read offline
Impact Studies
Metrics for Libraries: Outcomes, Value &
Impact
Elizabeth Glass
Toronto Public Library
Data is the Sixth Sense
From pew to Pew
Every generation gets the gurus it craves… and there’s a 40%
chance there named Dan!
The United States of Metrics. New York Times. Sunday May 18,
2015
Context: Public Sector
Governments are faced regularly faced with
tough funding choices. Policy makers have to
weigh the merits of investing in different
projects….most people will tell you libraries
are a good thing, but decision makers need
more. They need a solid, robust case for
investment.
Dollars, Sense and Public Libraries. The landmark study of the socio-economic
Victorian public libraries. 2011.
http://www.slv.vic.gov.au/sites/default/files/dollars-sense-public-libraries-summary-
report_1.pdf
City of Toronto’s Budget Priorities
• Core priorities for the City of Toronto are to
improve customer service, be more transparent
and accountable, and reduce the size and cost of
government.
– Emphasis on
• Key performance measures
• Alternate revenue streams
• Toronto Public Library participated in the City of
Toronto Core Service Review of Library Service
2011
Background: Research in best practices
in municipal funding models
• Partnered with Institute on Municipal Finance
and Governance: Monk School of Governance
to present a session sponsored by the TD
Bank Group
Shared Spaces: Funding and Managing
Libraries and Parks in Tough Times
Speaker:
Shiobhan Reardon: Director Free Library of Philadelphia
Results of Economic Value of the Free Library of Philadelphia
– Libraries prepare our workforce, by teaching over 24,000 children and
adults to read where 50% of the working population in functionally
illiterate
– Libraries connect people to jobs and careers, serving as the vehicle for
979 Philadelphians finding jobs, resulting in $30 million in wages in
one year and generating $1.2 million annually in city wage tax in a City
– Libraries grow businesses, with 8,630 businesses starting or improving
because of help received at the Free Library.
– Libraries enrich neighborhoods, creating $698 million in home values
and generating $18.5 million annually in property tax revenue for the
city.
Context: Toronto Public Library Study
Responds to motions by the Library Board and City Council
Toronto Public Library Board
That the City Librarian undertake a study on the economic impacts and benefits of Toronto
Public Library and the role of public libraries in economic development
Toronto City Council
That the Chief Librarian prepare a cost-benefit analysis of the Open Hours Policy and the
economic impact of Library services and provide a report to the City Manager for review
and report prior to the 2014 budget process.
Context for the Study
Demonstrate Toronto’s Public Library’s support for
City directions in concrete terms:
– Collaborating for Competitiveness: A Strategic Plan for
Accelerating Economic Growth and Job Creation in
Toronto (City of Toronto 2013)
– Creative Capital Gains: An Action Plan for Toronto (City
of Toronto 2011)
– City of Toronto Middle Childhood Strategy (City of
Toronto 2012)
•
Literature Review
Process to develop the study
• Identified funding from the Toronto Public Library
Foundation
• Issued Request for Proposal for research partner
• Selected Martin Prosperity Institute as partner
– Conducted Literature review of valuation studies in the
library/public sector
– Established valuation methodology
– Completed analysis
– Reviewed Toronto Public Library results in the context of other
studies
• Communicated study results
So Much More:
The Economic Impact
of the Toronto Public
Library on the City
of Toronto
December 9, 2013
Methodology
MPI followed a thorough,
comprehensive approach
to calculating the
economic impact of TPL
services.
The Martin Prosperity Institute
conducted the study for the
Toronto Public Library using
accepted valuation
methodologies commonly used in
the library and public sector and
standard library statistics
collected for international and
Canadian benchmarks. The study
examined the economic impact of
the Toronto Public Library from a
number of lenses, building on
methodologies of other studies
and introducing new measures to
value library space.
12
Methodology
Total economic impact includes:
• Direct spending – impact of money flowing
through the institution – operations, capital,
employment, materials
• Direct tangible benefits- benefits of services
that can be reliably estimated
• Indirect tangible benefits – the multiplier
effect of direct spending and re-spending as
money flows through the economy
How value $$ was calculated
Direct benefits:
• The market value of library services used
annually including collections, programs,
technology access, reference and database
services, and meeting and study space
• For collections two scenarios were used
• Retail value at 20% of actual value
• Full retail value with the assumption that reading a
book once is the equivalent of owning or it is not
available
How value $$ was calculated
Indirect Tangible Benefits
• The impact of re-spending of dollars within
the local economy using a multiplier in the
range of 1.4-2.0 as applied by Statistics
Canada and other recent economic studies
16
Toronto Public Library delivers $5.63 of
economic impact for every $1 spent
Toronto Public Library creates
over $1 billion in total economic impact
17
18
Total direct benefits reach $502 per member
19
The average open hour at a branch generates
$2,515 in direct benefits
20
Return on Investment
ROI is 463%
The return from the City of Toronto’s
investment in the Toronto Public Library is
463%, which is the midpoint of a range very
conservatively estimated to be 244% and is
comfortably shown to reach 681%.
Intangible benefits deliver value
Opportunities for residents to
improve their literacy skills,
enhance their educational and
employment opportunities,
and improve quality of life for
themselves and their families
through library collections,
services and programs deliver
a lifetime of value to residents
and increase the economic
competitiveness and prosperity
of Toronto.
Neighbourhood Branches Provide
Communities Intangible Benefits
22
“Cities that promote diversity and tolerance also
tend to become places that are open to new ideas
and different perspectives, promoting creativity.
This in turn builds cities that are attractive to
individuals and businesses involved in the creation
of new ideas, products and services.”
The Importance of Diversity to the Economic and
Social Prosperity of Toronto, MPI, 2010
23
Results in Context
ROI is 463%
The return from the City of Toronto’s
investment in the Toronto Public Library is
463%, which is the midpoint of a range very
conservatively estimated to be 244% and is
comfortably shown to reach 681%.
What were working on
Quantitative Program Evaluation
Toronto Library Settlement
Partnerships (LSP) Program
Evaluation Report
2013-2014
What were working on
•
Business Intelligence Strategy
Moving Forward
Data Governance Framework
Data Architecture
Tools and Technology
Processes and
Practices
Governance
Metrics
Policies, Principles and
Standards
Organization
Data
governance
framework
9 December 2013
Q & A
(and, Thank You!)
Tpl so much more updated may 2015

More Related Content

Viewers also liked

Viewers also liked (11)

2012 horizonk12toolkit
2012 horizonk12toolkit2012 horizonk12toolkit
2012 horizonk12toolkit
 
Fopl stats
Fopl stats Fopl stats
Fopl stats
 
Setting the stage meg backus (1)
Setting the stage meg backus (1)Setting the stage meg backus (1)
Setting the stage meg backus (1)
 
Amplo march7
Amplo march7Amplo march7
Amplo march7
 
Cilip june 17 2013
Cilip june 17 2013Cilip june 17 2013
Cilip june 17 2013
 
Cil containers
Cil containersCil containers
Cil containers
 
Seneca College
Seneca CollegeSeneca College
Seneca College
 
Olaei oct 2013
Olaei oct 2013Olaei oct 2013
Olaei oct 2013
 
2015 02 19 libraries in the cloud
2015 02 19 libraries in the cloud2015 02 19 libraries in the cloud
2015 02 19 libraries in the cloud
 
SLA Montreal 2010
SLA Montreal 2010SLA Montreal 2010
SLA Montreal 2010
 
Cil2013 teen library users
Cil2013 teen library usersCil2013 teen library users
Cil2013 teen library users
 

Similar to Tpl so much more updated may 2015

So Much More: The Economic Impact of Toronto Public Library on the City of To...
So Much More: The Economic Impact of Toronto Public Library on the City of To...So Much More: The Economic Impact of Toronto Public Library on the City of To...
So Much More: The Economic Impact of Toronto Public Library on the City of To...Hamilton Public Library
 
Amplo aurora session
Amplo aurora sessionAmplo aurora session
Amplo aurora sessionStephen Abram
 
Meaford pl board keynote
Meaford pl board keynoteMeaford pl board keynote
Meaford pl board keynoteStephen Abram
 
Guelph staff presentation
Guelph staff presentationGuelph staff presentation
Guelph staff presentationStephen Abram
 
CLA 2014: The Economic Impact of Libraries
CLA 2014: The Economic Impact of LibrariesCLA 2014: The Economic Impact of Libraries
CLA 2014: The Economic Impact of LibrariesHamilton Public Library
 
Fopl market probe poll final report 2015 05-08 - v1 - dl
Fopl market probe poll final report 2015 05-08 - v1 - dlFopl market probe poll final report 2015 05-08 - v1 - dl
Fopl market probe poll final report 2015 05-08 - v1 - dlStephen Abram
 
Cla ottawa montreal june 2 2016
Cla ottawa montreal june 2 2016Cla ottawa montreal june 2 2016
Cla ottawa montreal june 2 2016Stephen Abram
 
Il2015 metricscybertour
Il2015 metricscybertourIl2015 metricscybertour
Il2015 metricscybertourStephen Abram
 
A Review of Methods for Measuring the Value of Public Libraries
A Review of Methods for Measuring the Value of Public LibrariesA Review of Methods for Measuring the Value of Public Libraries
A Review of Methods for Measuring the Value of Public LibrariesChristine Rooney-Browne
 
Future symposiumabram
Future symposiumabramFuture symposiumabram
Future symposiumabramStephen Abram
 
Prt ontario abram libraries
Prt ontario abram librariesPrt ontario abram libraries
Prt ontario abram librariesStephen Abram
 
Fairfield pl oct2014
Fairfield pl oct2014Fairfield pl oct2014
Fairfield pl oct2014Stephen Abram
 
Vancouver metricsabramspeech
Vancouver metricsabramspeechVancouver metricsabramspeech
Vancouver metricsabramspeechStephen Abram
 
Brant county pl board keynote
Brant county pl board keynoteBrant county pl board keynote
Brant county pl board keynoteStephen Abram
 

Similar to Tpl so much more updated may 2015 (20)

So Much More: The Economic Impact of Toronto Public Library on the City of To...
So Much More: The Economic Impact of Toronto Public Library on the City of To...So Much More: The Economic Impact of Toronto Public Library on the City of To...
So Much More: The Economic Impact of Toronto Public Library on the City of To...
 
Amplo aurora session
Amplo aurora sessionAmplo aurora session
Amplo aurora session
 
Meaford pl board keynote
Meaford pl board keynoteMeaford pl board keynote
Meaford pl board keynote
 
Library Impact Studies: Lessons Learned
Library Impact Studies: Lessons LearnedLibrary Impact Studies: Lessons Learned
Library Impact Studies: Lessons Learned
 
Guelph staff presentation
Guelph staff presentationGuelph staff presentation
Guelph staff presentation
 
CLA 2014: The Economic Impact of Libraries
CLA 2014: The Economic Impact of LibrariesCLA 2014: The Economic Impact of Libraries
CLA 2014: The Economic Impact of Libraries
 
Fopl market probe poll final report 2015 05-08 - v1 - dl
Fopl market probe poll final report 2015 05-08 - v1 - dlFopl market probe poll final report 2015 05-08 - v1 - dl
Fopl market probe poll final report 2015 05-08 - v1 - dl
 
Cla ottawa montreal june 2 2016
Cla ottawa montreal june 2 2016Cla ottawa montreal june 2 2016
Cla ottawa montreal june 2 2016
 
Stats symposium
Stats symposiumStats symposium
Stats symposium
 
Stats symposium
Stats symposiumStats symposium
Stats symposium
 
Il2015 metricscybertour
Il2015 metricscybertourIl2015 metricscybertour
Il2015 metricscybertour
 
WNYLRC April 2015
WNYLRC April 2015WNYLRC April 2015
WNYLRC April 2015
 
A Review of Methods for Measuring the Value of Public Libraries
A Review of Methods for Measuring the Value of Public LibrariesA Review of Methods for Measuring the Value of Public Libraries
A Review of Methods for Measuring the Value of Public Libraries
 
Future symposiumabram
Future symposiumabramFuture symposiumabram
Future symposiumabram
 
Prt ontario abram libraries
Prt ontario abram librariesPrt ontario abram libraries
Prt ontario abram libraries
 
Fairfield pl oct2014
Fairfield pl oct2014Fairfield pl oct2014
Fairfield pl oct2014
 
Vancouver metricsabramspeech
Vancouver metricsabramspeechVancouver metricsabramspeech
Vancouver metricsabramspeech
 
Brant county pl board keynote
Brant county pl board keynoteBrant county pl board keynote
Brant county pl board keynote
 
Rethink springfieldpresentation rev
Rethink springfieldpresentation revRethink springfieldpresentation rev
Rethink springfieldpresentation rev
 
Rethink springfieldpresentation rev
Rethink springfieldpresentation revRethink springfieldpresentation rev
Rethink springfieldpresentation rev
 

More from Stephen Abram

Passive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxPassive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxStephen Abram
 
Hub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationHub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationStephen Abram
 
Hub Design Inspiration Graphics for Community Hubs
Hub Design Inspiration Graphics for Community HubsHub Design Inspiration Graphics for Community Hubs
Hub Design Inspiration Graphics for Community HubsStephen Abram
 
Passive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxPassive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxStephen Abram
 
Hub Design Inspiration Graphics for Brockville Hub
Hub Design Inspiration Graphics for Brockville HubHub Design Inspiration Graphics for Brockville Hub
Hub Design Inspiration Graphics for Brockville HubStephen Abram
 
Hub Design Inspiration Graphics second draft
Hub Design Inspiration Graphics second draftHub Design Inspiration Graphics second draft
Hub Design Inspiration Graphics second draftStephen Abram
 
Brockville-Active-Transportation-Full-Plan.pdf
Brockville-Active-Transportation-Full-Plan.pdfBrockville-Active-Transportation-Full-Plan.pdf
Brockville-Active-Transportation-Full-Plan.pdfStephen Abram
 
Draft Employment Lands 140530 L&G Front Cover.pdf
Draft Employment Lands 140530 L&G Front Cover.pdfDraft Employment Lands 140530 L&G Front Cover.pdf
Draft Employment Lands 140530 L&G Front Cover.pdfStephen Abram
 
BrockvilleHubDesignInspirationGraphics.pptx
BrockvilleHubDesignInspirationGraphics.pptxBrockvilleHubDesignInspirationGraphics.pptx
BrockvilleHubDesignInspirationGraphics.pptxStephen Abram
 
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdf
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdfCaregiver Presentation and Product Inspirations Sep 2023 PDF.pdf
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdfStephen Abram
 
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptx
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptxCaregiver Presentation and Product Inspirations Sep 2023 PPT.pptx
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptxStephen Abram
 
CEEED May 24 2023.pdf
CEEED May 24 2023.pdfCEEED May 24 2023.pdf
CEEED May 24 2023.pdfStephen Abram
 
CEEED May 24 2023.pptx
CEEED May 24 2023.pptxCEEED May 24 2023.pptx
CEEED May 24 2023.pptxStephen Abram
 
CEED Mindfulness in a time of Turbulence.pdf
CEED Mindfulness in a time of Turbulence.pdfCEED Mindfulness in a time of Turbulence.pdf
CEED Mindfulness in a time of Turbulence.pdfStephen Abram
 
CEEED Webinar June 22.pdf
CEEED Webinar June 22.pdfCEEED Webinar June 22.pdf
CEEED Webinar June 22.pdfStephen Abram
 
CIL Stats Workshop April1 2022 Abram Silk.pdf
CIL Stats Workshop April1 2022 Abram Silk.pdfCIL Stats Workshop April1 2022 Abram Silk.pdf
CIL Stats Workshop April1 2022 Abram Silk.pdfStephen Abram
 
Mindfulness in a time of cholera.pptx
Mindfulness in a time of cholera.pptxMindfulness in a time of cholera.pptx
Mindfulness in a time of cholera.pptxStephen Abram
 
Sla canada student nov 25 2021
Sla canada student nov 25 2021Sla canada student nov 25 2021
Sla canada student nov 25 2021Stephen Abram
 
Sla job finding sites
Sla job finding sitesSla job finding sites
Sla job finding sitesStephen Abram
 

More from Stephen Abram (20)

Passive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxPassive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptx
 
Hub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationHub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspiration
 
Hub Design Inspiration Graphics for Community Hubs
Hub Design Inspiration Graphics for Community HubsHub Design Inspiration Graphics for Community Hubs
Hub Design Inspiration Graphics for Community Hubs
 
Passive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptxPassive Interactive Programming and Surveys 2.pptx
Passive Interactive Programming and Surveys 2.pptx
 
Hub Design Inspiration Graphics for Brockville Hub
Hub Design Inspiration Graphics for Brockville HubHub Design Inspiration Graphics for Brockville Hub
Hub Design Inspiration Graphics for Brockville Hub
 
Hub Design Inspiration Graphics second draft
Hub Design Inspiration Graphics second draftHub Design Inspiration Graphics second draft
Hub Design Inspiration Graphics second draft
 
Brockville-Active-Transportation-Full-Plan.pdf
Brockville-Active-Transportation-Full-Plan.pdfBrockville-Active-Transportation-Full-Plan.pdf
Brockville-Active-Transportation-Full-Plan.pdf
 
Draft Employment Lands 140530 L&G Front Cover.pdf
Draft Employment Lands 140530 L&G Front Cover.pdfDraft Employment Lands 140530 L&G Front Cover.pdf
Draft Employment Lands 140530 L&G Front Cover.pdf
 
BrockvilleHubDesignInspirationGraphics.pptx
BrockvilleHubDesignInspirationGraphics.pptxBrockvilleHubDesignInspirationGraphics.pptx
BrockvilleHubDesignInspirationGraphics.pptx
 
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdf
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdfCaregiver Presentation and Product Inspirations Sep 2023 PDF.pdf
Caregiver Presentation and Product Inspirations Sep 2023 PDF.pdf
 
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptx
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptxCaregiver Presentation and Product Inspirations Sep 2023 PPT.pptx
Caregiver Presentation and Product Inspirations Sep 2023 PPT.pptx
 
CEEED May 24 2023.pdf
CEEED May 24 2023.pdfCEEED May 24 2023.pdf
CEEED May 24 2023.pdf
 
CEEED May 24 2023.pptx
CEEED May 24 2023.pptxCEEED May 24 2023.pptx
CEEED May 24 2023.pptx
 
CEED Mindfulness in a time of Turbulence.pdf
CEED Mindfulness in a time of Turbulence.pdfCEED Mindfulness in a time of Turbulence.pdf
CEED Mindfulness in a time of Turbulence.pdf
 
CEEED Webinar June 22.pdf
CEEED Webinar June 22.pdfCEEED Webinar June 22.pdf
CEEED Webinar June 22.pdf
 
CIL Stats Workshop April1 2022 Abram Silk.pdf
CIL Stats Workshop April1 2022 Abram Silk.pdfCIL Stats Workshop April1 2022 Abram Silk.pdf
CIL Stats Workshop April1 2022 Abram Silk.pdf
 
Mindfulness in a time of cholera.pptx
Mindfulness in a time of cholera.pptxMindfulness in a time of cholera.pptx
Mindfulness in a time of cholera.pptx
 
Sla canada student nov 25 2021
Sla canada student nov 25 2021Sla canada student nov 25 2021
Sla canada student nov 25 2021
 
Sla job finding sites
Sla job finding sitesSla job finding sites
Sla job finding sites
 
Lai ireland 2021
Lai ireland 2021Lai ireland 2021
Lai ireland 2021
 

Tpl so much more updated may 2015

  • 1. Impact Studies Metrics for Libraries: Outcomes, Value & Impact Elizabeth Glass Toronto Public Library
  • 2. Data is the Sixth Sense From pew to Pew Every generation gets the gurus it craves… and there’s a 40% chance there named Dan! The United States of Metrics. New York Times. Sunday May 18, 2015
  • 3. Context: Public Sector Governments are faced regularly faced with tough funding choices. Policy makers have to weigh the merits of investing in different projects….most people will tell you libraries are a good thing, but decision makers need more. They need a solid, robust case for investment. Dollars, Sense and Public Libraries. The landmark study of the socio-economic Victorian public libraries. 2011. http://www.slv.vic.gov.au/sites/default/files/dollars-sense-public-libraries-summary- report_1.pdf
  • 4. City of Toronto’s Budget Priorities • Core priorities for the City of Toronto are to improve customer service, be more transparent and accountable, and reduce the size and cost of government. – Emphasis on • Key performance measures • Alternate revenue streams • Toronto Public Library participated in the City of Toronto Core Service Review of Library Service 2011
  • 5. Background: Research in best practices in municipal funding models • Partnered with Institute on Municipal Finance and Governance: Monk School of Governance to present a session sponsored by the TD Bank Group Shared Spaces: Funding and Managing Libraries and Parks in Tough Times Speaker: Shiobhan Reardon: Director Free Library of Philadelphia
  • 6. Results of Economic Value of the Free Library of Philadelphia – Libraries prepare our workforce, by teaching over 24,000 children and adults to read where 50% of the working population in functionally illiterate – Libraries connect people to jobs and careers, serving as the vehicle for 979 Philadelphians finding jobs, resulting in $30 million in wages in one year and generating $1.2 million annually in city wage tax in a City – Libraries grow businesses, with 8,630 businesses starting or improving because of help received at the Free Library. – Libraries enrich neighborhoods, creating $698 million in home values and generating $18.5 million annually in property tax revenue for the city.
  • 7. Context: Toronto Public Library Study Responds to motions by the Library Board and City Council Toronto Public Library Board That the City Librarian undertake a study on the economic impacts and benefits of Toronto Public Library and the role of public libraries in economic development Toronto City Council That the Chief Librarian prepare a cost-benefit analysis of the Open Hours Policy and the economic impact of Library services and provide a report to the City Manager for review and report prior to the 2014 budget process.
  • 8. Context for the Study Demonstrate Toronto’s Public Library’s support for City directions in concrete terms: – Collaborating for Competitiveness: A Strategic Plan for Accelerating Economic Growth and Job Creation in Toronto (City of Toronto 2013) – Creative Capital Gains: An Action Plan for Toronto (City of Toronto 2011) – City of Toronto Middle Childhood Strategy (City of Toronto 2012)
  • 10. Process to develop the study • Identified funding from the Toronto Public Library Foundation • Issued Request for Proposal for research partner • Selected Martin Prosperity Institute as partner – Conducted Literature review of valuation studies in the library/public sector – Established valuation methodology – Completed analysis – Reviewed Toronto Public Library results in the context of other studies • Communicated study results
  • 11. So Much More: The Economic Impact of the Toronto Public Library on the City of Toronto December 9, 2013
  • 12. Methodology MPI followed a thorough, comprehensive approach to calculating the economic impact of TPL services. The Martin Prosperity Institute conducted the study for the Toronto Public Library using accepted valuation methodologies commonly used in the library and public sector and standard library statistics collected for international and Canadian benchmarks. The study examined the economic impact of the Toronto Public Library from a number of lenses, building on methodologies of other studies and introducing new measures to value library space. 12
  • 13. Methodology Total economic impact includes: • Direct spending – impact of money flowing through the institution – operations, capital, employment, materials • Direct tangible benefits- benefits of services that can be reliably estimated • Indirect tangible benefits – the multiplier effect of direct spending and re-spending as money flows through the economy
  • 14. How value $$ was calculated Direct benefits: • The market value of library services used annually including collections, programs, technology access, reference and database services, and meeting and study space • For collections two scenarios were used • Retail value at 20% of actual value • Full retail value with the assumption that reading a book once is the equivalent of owning or it is not available
  • 15. How value $$ was calculated Indirect Tangible Benefits • The impact of re-spending of dollars within the local economy using a multiplier in the range of 1.4-2.0 as applied by Statistics Canada and other recent economic studies
  • 16. 16 Toronto Public Library delivers $5.63 of economic impact for every $1 spent
  • 17. Toronto Public Library creates over $1 billion in total economic impact 17
  • 18. 18 Total direct benefits reach $502 per member
  • 19. 19 The average open hour at a branch generates $2,515 in direct benefits
  • 20. 20 Return on Investment ROI is 463% The return from the City of Toronto’s investment in the Toronto Public Library is 463%, which is the midpoint of a range very conservatively estimated to be 244% and is comfortably shown to reach 681%.
  • 21. Intangible benefits deliver value Opportunities for residents to improve their literacy skills, enhance their educational and employment opportunities, and improve quality of life for themselves and their families through library collections, services and programs deliver a lifetime of value to residents and increase the economic competitiveness and prosperity of Toronto.
  • 22. Neighbourhood Branches Provide Communities Intangible Benefits 22 “Cities that promote diversity and tolerance also tend to become places that are open to new ideas and different perspectives, promoting creativity. This in turn builds cities that are attractive to individuals and businesses involved in the creation of new ideas, products and services.” The Importance of Diversity to the Economic and Social Prosperity of Toronto, MPI, 2010
  • 23. 23 Results in Context ROI is 463% The return from the City of Toronto’s investment in the Toronto Public Library is 463%, which is the midpoint of a range very conservatively estimated to be 244% and is comfortably shown to reach 681%.
  • 24. What were working on Quantitative Program Evaluation Toronto Library Settlement Partnerships (LSP) Program Evaluation Report 2013-2014
  • 25. What were working on • Business Intelligence Strategy
  • 27. Data Governance Framework Data Architecture Tools and Technology Processes and Practices Governance Metrics Policies, Principles and Standards Organization Data governance framework
  • 28. 9 December 2013 Q & A (and, Thank You!)